Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Hollywood Suite
99 Yorkville Ave., Suite 200
M5R 3K5 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hollywood Suite service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Hollywood Suite: Easy Method
What is Hollywood Suite
Hollywood Suite is a Canadian television service that provides curated movie channels featuring classic and contemporary films across multiple genres. It is typically offered as a subscription add-on through cable, satellite, and IPTV providers, and may also be available through streaming platforms depending on carriage agreements.
The service focuses on film programming, scheduling themed blocks and special presentations rather than broad general-interest television, and billing and contract terms are usually handled either directly by Hollywood Suite or by the subscriber’s TV service provider.
How to cancel Hollywood Suite
- Review your subscription agreement or your TV provider’s terms to confirm notice period, cancellation methods allowed, and whether Hollywood Suite is billed directly or via your TV provider.
- Prepare your account details: account number, service provider name, billing address, and the exact channel/package name as it appears on your bill.
- Send a written cancellation request by registered or certified mail (raccomandata A/R) to Hollywood Suite’s corporate office to ensure proof of delivery; include your account number, clear statement of cancellation date, and a request for written confirmation.
- Keep the mailed receipt and tracking information. If your service is billed through a third-party TV provider, also notify that provider in writing and follow their cancellation procedure.
- Follow up by phone or e-mail after delivery confirmation to ensure the cancellation was processed and to request final billing details and confirmation in writing.
What happens when you cancel
When you cancel, your access to Hollywood Suite programming will end according to the notice period and effective date in your contract or the provider’s terms. If your subscription is through a third-party TV provider, the provider will typically stop including the channels on your package on the next billing cycle after the effective cancellation date.
Automatic renewals will cease once cancellation is processed, but you should obtain written confirmation and check subsequent bills to ensure charges stop. Hollywood Suite or your provider may retain account information for record-keeping, billing disputes, and regulatory obligations; request details of any personal data retention if you have privacy concerns.
Will I get a refund?
Refund eligibility depends on how you were billed (directly by Hollywood Suite or by a TV provider), the timing of your cancellation relative to the billing cycle, and the specific terms in your contract. Many providers do not refund for partial billing periods, while some may issue prorated credits; others only stop future charges.
Exceptions can apply if there was a billing error, unauthorized charges, or if the service was materially misrepresented. In such cases, you should request a refund in writing, provide supporting documentation, and escalate to your provider’s complaints process, the Commission for Complaints for Telecom-television Services (CCTS), or a provincial consumer protection office if unresolved.
Hollywood Suite plans and pricing
| Plan | Monthly price | Annual price | Channels / Features |
|---|---|---|---|
| Hollywood Suite (single channel) | Varies | Varies | Varies |
| Hollywood Suite package (multiple channels) | Varies | Varies | Varies |
| Streaming access / On-demand | Varies | Varies | Varies |
Your consumer rights in Canada
Consumer protections for subscription services vary by province and by whether the vendor bills directly or through a third-party. Generally, you have the right to clear contract terms, advance notice of recurring charges, and access to a complaint process. Quebec has particularly robust consumer protections under the provincial Consumer Protection Act, and other provinces also regulate door-to-door, telemarketing, and certain direct-sale contracts.
If you cannot resolve a billing or cancellation dispute with Hollywood Suite or your provider, you can escalate to the CCTS for broadcasting-related complaints or contact provincial consumer protection offices for guidance and formal complaints. Keep written records of all communications and delivery receipts to support your case.
Customer experiences
Customer reports vary. Some subscribers experience a straightforward cancellation when they follow the provider’s documented steps and obtain confirmation, while others report delays when cancellations are handled by third-party distributors rather than directly by Hollywood Suite. Billing disputes frequently arise when channel packages are modified or when automatic renewals continue after a verbal cancellation without written confirmation.
Many customers find that sending written notice by registered mail and retaining tracking information reduces disputes. If a resolution takes longer than expected, formal complaints to the provider’s escalation team, the CCTS, or provincial consumer protection agencies have helped some users obtain refunds or correct billing.
Documentation checklist
- Account number and subscriber name as on the bill
- Recent billing statement showing charges
- Copy of your subscription agreement or terms
- Written cancellation request (keep a signed copy)
- Proof of identity (if required by provider)
- Registered mail receipt and tracking number
- Any email or phone correspondence confirming cancellation
Common mistakes
Common mistakes include relying on a verbal cancellation without obtaining written confirmation, failing to notify the actual billing party (Hollywood Suite versus a TV provider), and not keeping proof of delivery for mailed notices. Another frequent issue is assuming a pro-rated refund will be automatic; many services require an explicit request and documentation to process credits.
For example, a subscriber may call customer service and be told the cancellation is complete but later see continued charges because the provider requires written notice. Another example is sending an email to a general support address when the contract requires a registered-letter cancellation to a corporate office - without proof of delivery, the dispute is harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Depends on provider terms; possible prorated credit | Easy |
| Phone cancellation | Varies; risk of no written proof unless followed up | Medium |
| Registered / certified mail to corporate office | Depends on terms; strongest proof for disputes | Medium |
| Complaint to CCTS or provincial regulator | May result in refund or resolution if merit found | Hard |
After cancelling
After you cancel, keep all confirmation documents, billing statements, and proof of delivery for at least 12 months. Monitor your bank or credit card statements for unexpected charges and contact your card issuer immediately if you see unauthorized billing. If the cancellation does not take effect or billing continues, escalate to the provider’s complaints department, the CCTS (https://www.ccts-cprst.ca/), or your provincial consumer protection office such as Ontario’s ministry page (https://www.ontario.ca/page/consumer-protection-ontario).
For general information about broadcasting and telecom consumer rights in Canada, see the CRTC homepage (https://crtc.gc.ca/) and the Competition Bureau for advertising and billing disputes (https://www.competitionbureau.gc.ca/).
Address
Send written cancellation by registered or certified mail to:
Hollywood Suite Inc.
99 Yorkville Ave., Suite 200
Toronto, Ontario M5R 3K5
Canada