Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Itv Hub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Itv Hub: Easy Method
What is Itv Hub
ITV Hub (now transitioned to ITVX) is ITV’s streaming service offering live channels and on-demand British TV shows. In Canada the service is not natively available without a UK IP (users commonly rely on VPNs) and some premium features - such as ad-free viewing - require a paid subscription.
The service can be subscribed to directly on the ITVX website or via in‑app purchases through the Apple App Store or Google Play; the platform you used to subscribe determines how you cancel and whether you can obtain a refund.
How to cancel Itv Hub
- Web / ITVX (direct): Sign in at ITVX, go to Account Settings → Manage payment details (or use ITV’s contact form at Contact ITV) and choose to cancel. Cancellation takes effect at the end of the current paid period; refunds are subject to ITV’s policy (see below).
- App Store (iOS): Open Settings on your iPhone/iPad → tap your name → Subscriptions, or manage via the App Store app. Apple handles cancellations and refunds for in‑app purchases; ITV cannot cancel or refund App Store subscriptions. See Apple’s guide: Manage subscriptions on Apple.
- Google Play (Android): Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions, then cancel the ITV subscription. Refunds and cancellation processes for Google Play purchases are handled through Google Play support. See: Google Play subscriptions.
- By post (proof of delivery): If you prefer written notice, send a signed cancellation letter by registered mail (raccomandata A/R) to ITV’s viewer services address (see Address section). Keep the receipt as proof of delivery; postal cancellation is useful if you need verifiable evidence of a termination request.
What happens when you cancel
When you cancel a paid ITV subscription it remains active until the end of the current billing period; you can continue to use premium features until that date. ITV does not normally refund the remainder of a paid period after cancellation except where its policy or consumer rights specify otherwise.
Automatic renewal is stopped at the end of the billing cycle; you will not be billed again after the active period ends. Account data (watch history, preferences) generally remain tied to your ITV account unless you request deletion via ITV’s account settings or contact form.
Will I get a refund?
If you signed up directly on the web, ITV provides a 14‑day cooling‑off window during which you may withdraw and receive a full refund only if you have not started watching paid content. If you have started watching content or the 14 days have passed, a refund for the current paid period is generally not offered.
For App Store (Apple) and Google Play purchases, refunds are governed by Apple’s and Google’s policies; ITV cannot process refunds for subscriptions purchased through those platforms. ITV may at its discretion issue refunds for certain technical faults (for example, invalid interactive transactions) - typically within 14 days - but such refunds are not guaranteed and are assessed case by case.
Itv Hub plans and pricing
| Plan | Price (approx.) | Period | Features / Notes |
|---|---|---|---|
| ITV Hub+ (ad-free) | C$5.27 | Monthly | Ad-free streaming via ITV Hub+ (pre‑ITVX); may require a UK IP (VPN) in Canada |
| ITV Hub+ (ad-free) | C$52.84 | Annual | Ad-free streaming via ITV Hub+ (pre‑ITVX); may require a UK IP (VPN) in Canada |
| ITVX Premium (approx.) | ≈ C$10.00 | Monthly | Ad-free streaming, includes BritBox & StudioCanal content; successor to ITV Hub+; UK IP typically required |
| ITVX Premium (approx.) | ≈ C$100.00 | Annual | Ad-free streaming, includes BritBox & StudioCanal content; UK IP typically required |
Your consumer rights in Canada
Consumer protection in Canada is governed provincially and there is no single federal “14‑day cooling‑off” right analogous to some other jurisdictions. Rights and remedies for digital subscriptions depend on the province and the nature of the purchase. Practically, ITV’s published policy offers a 14‑day withdrawal period for web signups provided no paid content has been consumed; that company policy is the primary route for refunds when subscribing directly.
For subscriptions bought through Apple or Google, consumers must follow those platform providers’ refund and dispute procedures. If you believe you were charged in error or the service was defective, you can also contact your bank or card issuer to dispute a charge, but timelines and outcomes vary by provider and jurisdiction.
Customer experiences
Customer feedback is mixed. Some users report prompt and helpful responses from ITV customer service in cases such as duplicate charges, where refunds have been issued. Conversely, many reviews (from Canadian users) complain about app instability - freezing, crashes, slow performance, and excessive or repetitive ad breaks - and frustration when playback fails to resume or progress is forgotten. Community commentary (e.g., forums) echoes these reliability and advertising volume complaints.
Documentation checklist
- Account email and username used for the subscription
- Date of subscription and last payment receipt
- Order or transaction reference (from ITV, Apple, or Google)
- Screenshots of subscription status, billing entries, or error messages
- Registered mail receipt or customer service correspondence (if applicable)
Common mistakes
Many users make avoidable errors when attempting to cancel. A frequent mistake is not checking which platform was used to subscribe - web signups are handled by ITV, App Store/Google Play purchases are managed through those platforms. People also assume ITV can refund App Store or Google Play purchases; in most cases those refunds must go through Apple or Google.
Other common issues include missing the 14‑day withdrawal window (or starting playback which voids that right under ITV’s policy), failing to keep proof of cancellation, and not disabling auto‑renewal early enough to prevent another billing cycle.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / ITVX directly | Possible within 14 days if no content watched; otherwise generally no refund | Easy - cancel in Account Settings or via ITV contact form |
| Apple App Store (iOS) | Subject to Apple’s refund policy; ITV cannot process these refunds | Moderate - cancel via Apple Settings or App Store; refunds via Apple support |
| Google Play (Android) | Subject to Google Play policy; ITV cannot process these refunds | Moderate - cancel via Google Play subscriptions; refunds via Google support |
| Registered mail to ITV (written notice) | No automatic refund for remaining period; useful for proof of cancellation and dispute evidence | Low to Moderate - requires preparing and sending signed letter and keeping delivery receipt |
After cancelling
After you cancel, keep a record of the cancellation confirmation (screenshot, email, or registered mail receipt) and monitor your bank or platform account for any unexpected charges. For direct web signups, if you believe you are entitled to a refund under ITV’s policy, contact ITV via their contact form and include your account details and supporting documentation.
For App Store or Google Play subscriptions, follow the links below for refunds and disputes: Apple report a problem, Google Play request a refund. If you need to escalate a billing dispute, you may also contact your card issuer to inquire about chargeback options.
Address
ITV Consumer Limited, Viewer Services, Gas Street, Birmingham B1 2JT, United Kingdom
Tip: If sending written cancellation, use registered mail (raccomandata A/R) and retain the proof of delivery.