Cancellation service N°1 in Italia
Contract number:
To the attention of:
Cancellation Department – Max
Max Power Corso Italia 423
80010 Quarto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Max service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Max: Easy Method
What is Max
Max is a subscription video streaming service offering HBO, Warner Bros., and other studio content. In Canada, Max is not distributed as a native local service; many Canadian viewers access similar HBO/Max programming through Crave or by using U.S. Max accounts and payment methods.
How to cancel Max
- Web (direct from Max): Go to max.com/subscription, sign in, choose “Cancel Your Subscription” and confirm. You can stream until the end of your billing period. Deleting the app does not cancel. Sports add‑ons billed by Max receive a pro‑rata refund when the base subscription expires.
- Apple (App Store): On iOS open Settings → [your name] → Subscriptions → select Max → Cancel Subscription. Subscription remains active until the period ends; Apple sends an email confirmation.
- Google Play: Open the Play Store app → profile icon → Payments & subscriptions → Subscriptions → select Max → Cancel subscription. You’ll get email confirmation and access continues until the end of the billing period.
- Amazon Appstore: Visit amazon.com/appstoresubscriptions, sign in, find Max and turn off auto‑renewal. Access remains until the billing period ends.
- Samsung: Sign in at samsungcheckout.com → Purchase History → Subscriptions → find Max → Unsubscribe. You will receive confirmation and streaming continues until period end.
- Other providers (cable/internet/TV/mobile): Sign in to your provider’s account portal or contact the provider’s customer service to cancel; procedures depend on that provider.
What happens when you cancel
When you cancel, auto‑renewal is turned off and your subscription typically remains active until the end of the paid billing period. You may continue streaming during that remaining time. Deleting the app or removing it from a device does not cancel the subscription or stop billing. If you subscribed to a Sports add‑on on a Max‑billed plan, that add‑on is cancelled when the base plan expires and receives a pro‑rata refund for unused days where applicable. For cancellations via app stores or third‑party providers, you will usually receive a confirmation email from that provider confirming the cancellation and the service end date.
Will I get a refund?
Refund rules vary by billing provider. Subscriptions billed through Apple or Google follow those platforms’ refund policies; you must request refunds through Apple or Google and their rules apply. For Max‑billed subscriptions (WarnerMedia direct), Max’s standard policy is generally no refund for the base subscription unless local law requires otherwise. If you added a Sports add‑on to a Max‑billed plan, the add‑on is prorated and refunded for unused days when the base plan expires. Samsung users who need a refund should contact Max support as instructed by billing notes. Always check the confirmation and billing provider terms for that specific transaction.
Max plans and pricing
Your consumer rights in Canada
Canadian consumer protection does not provide a universal 14‑day “cooling‑off” right for streaming subscriptions. Refunds depend on the provider’s published terms and on the payment platform used. If you subscribed via the App Store or Google Play, you may request a refund under Apple’s or Google’s refund processes, but a guaranteed statutory right to cancel with refund is not assured. For Max‑billed subscriptions, Max’s policy generally does not provide refunds except where required by local law or specific circumstances documented by the provider.
Customer experiences
Reports from Canadian sources show few strongly positive reviews specifically for Max as accessed in Canada. Common complaints include buffering, freezing, and inconsistent video performance even on otherwise strong internet connections, and frustration over ad frequency on ad‑tier plans. Several users report issues with billing - unexpected charges, price increases without clear notice, or difficulty reaching customer service - and some express difficulty obtaining refunds after cancelling shortly after purchase. These issues are balanced by users who value the HBO and studio catalog available through Max or via Crave.
Documentation checklist
- Account email and username used for the subscription
- Subscription confirmation or order number
- Proof of payment (credit card statement, PayPal receipt, App Store/Google Play receipt)
- Screenshots of the subscription page, renewal date, or unexpected charges
- Cancellation confirmation email or screenshots of cancellation steps
- Device and provider details (iOS/Android/Amazon/Samsung/other)
- Date and time of cancellation attempt and any support case number
Common mistakes
Avoid assuming deleting the Max app cancels your subscription - this does not stop billing. Another frequent mistake is cancelling through the wrong account (for example, a different email or a family member’s app store account) or failing to verify which billing provider charged you; refunds and cancellations must be done with the provider that processed the payment. Relying on a presumed 14‑day statutory refund for streaming purchases is also a common error in Canada; always confirm the provider and platform refund rules. Finally, people often fail to keep the confirmation email or a screenshot proving the cancellation - keep that record until you confirm billing has stopped.
Comparative recap
After cancelling
After you cancel, keep the confirmation email or a screenshot showing the cancellation and the date your access ends. Monitor your bank or card statements for any unexpected charges over the next one to two billing cycles; if you are billed after cancellation, contact the billing provider (Apple, Google, Amazon, Samsung) or Max support with your documentation. Useful pages: Max subscription management at max.com/subscription, Apple subscriptions help at support.apple.com, Google Play Subscriptions help at support.google.com, Amazon Appstore subscriptions at amazon.com/appstoresubscriptions, and Samsung Checkout at samsungcheckout.com. Contact Max support if the billing provider directs you to the service for a resolution.
Address
Max Power
Corso Italia 423
80010 Quarto (NA)
Italia