Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Minno
P.O. Box 121705
37212-9998 Nashville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Minno service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Minno: Easy Method
What is Minno
Minno is a subscription streaming service offering Christian and Bible-based children’s programming, ad-free and available across multiple devices. It provides curated videos and family-friendly content for subscribers through direct website sign-ups and in-app purchases on the Apple App Store and Google Play Store.
How to cancel Minno
- Web (Minno website): Log into the customer portal with your email and one‑time password, go to “Manage Subscription”, toggle the subscription off, then save changes. See Minno Help Center: How do I cancel my bundled Minno subscription?.
- Apple App Store (iPhone/iPad/Mac): Use Apple’s subscription management - on iPhone go to Settings → tap your name → Subscriptions → select Minno → tap Cancel Subscription. For details see Apple support: If you want to cancel a subscription from Apple.
- Google Play Store (Android/web): Open the Google Play app or visit play.google.com, go to Payments & Subscriptions → Subscriptions → select Minno → tap Cancel Subscription. For guidance see Google Play help: Cancelling subscriptions purchased on the Google Play Store.
What happens when you cancel
When you cancel, your subscription will stop future automatic renewals and you will not be billed again. Access to Minno content generally continues until the end of the current paid billing period (for example, until the month or year you paid for expires). Minno retains account and subscription data according to its privacy policy and terms; you may need to delete your account separately if you want to remove stored data. If you cancel an in‑app purchase, Apple or Google maintain the active access period for the paid term unless their processes state otherwise.
Will I get a refund?
Minno’s Terms of Use state in clear terms that “WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY UNWATCHED MOVIES OR TV SHOWS.” This no‑refund policy means Minno typically will not reimburse you for unused time after cancellation when the subscription was purchased directly through Minno’s website. Purchases made through the Apple App Store or Google Play are subject to Apple’s or Google’s refund policies and processes; you must request a refund from them if you believe one is warranted. In Canada, consumer protection laws may provide additional rights - see the next section for how that interacts with Minno’s policy.
Minno plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (Website USD) | US$10.99 | Monthly | Access to all Minno content after 7‑day free trial |
| Annual (Website USD) | US$5.83/mo (US$69.99/year) | Annual | Access to all Minno content after 7‑day free trial |
| Monthly (App Store Canada) | C$14.99 | Monthly | In‑app purchase; includes same content |
| Annual (App Store Canada) | C$92.99 | Annual | In‑app purchase; includes same content |
Your consumer rights in Canada
Canadian consumers generally have certain statutory protections, including the ability to cancel some online purchases within cooling‑off periods under provincial consumer protection rules and federal statutes. However, Minno’s Terms of Use explicitly state a no‑refund policy for unwatched content. If a no‑refund clause conflicts with applicable provincial consumer law or federal rules, you may be able to challenge the policy through your provincial consumer protection office, the Competition Bureau, or small claims court. For purchases made through Apple or Google, you must also follow their refund processes and policies. If you believe a merchant’s stated policy unlawfully denies your rights, consider documenting your case and contacting the relevant consumer protection agency or seeking independent legal advice.
Customer experiences
User reviews are mixed. Positive feedback highlights Minno’s high‑quality, ad‑free Christian programming that is safe for children and backed by helpful customer service. Negative reports focus on technical issues (frequent logouts, problems on older devices) and cases where users say they were charged despite expecting a free trial or not having activated a subscription. These experiences suggest checking device compatibility, account status, and billing receipts carefully when subscribing or cancelling.
Documentation checklist
- Account email and username; subscription start and renewal dates
- Proof of payment or receipt (credit card statement, App Store/Google Play receipt)
- Screenshots of subscription status in Minno account or in App Store/Google Play
- Any confirmation emails or support correspondence
- Record of cancellation action or confirmation (or certified mail tracking if you send a written notice)
Common mistakes
Common errors include cancelling the wrong account or device (for example, cancelling a child’s device rather than the paying account), assuming a trial was cancelled when it was not, and not confirming the cancellation receipt or checking billing statements afterward. Another frequent issue is attempting to cancel a subscription purchased through the App Store or Google Play via Minno’s website; in‑app purchases must be managed through the store that sold them. Keep clear proof of your cancellation and monitor your bank or card statements for unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Minno website) | No refunds per Minno Terms of Use for unwatched content | Low - toggle off in Manage Subscription |
| Apple App Store | Refunds handled by Apple, subject to Apple policies (Apple support) | Low - use Apple Subscriptions in Settings |
| Google Play Store | Refunds handled by Google/Play, subject to their policies (Google Play help) | Low - use Play Store Subscriptions |
After cancelling
After you cancel, keep your documentation and watch your bank or card statements for any unexpected charges. If you need a refund for a purchase made through Apple or Google, submit a request through their refund processes (links above). For website purchases, if Minno’s stated policy refuses a refund and you believe you are entitled to one under Canadian law, contact your payment provider (credit card issuer), your provincial consumer protection office, or the Competition Bureau for guidance. Helpful resources: Minno Help Center - Minno Support, Minno Terms of Use - Minno Terms of Use, Apple support - Apple subscription cancellation, and Google Play help - Google Play cancellations.
Address
For written notices or correspondence, send to:
Winsome Truth, Inc., P.O. Box 121705, Nashville, TN 37212-9998, USA
If you send a cancellation or opt‑out notice by mail, consider using certified mail (raccomandata A/R) or another trackable method and retain the proof of delivery.