Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Moshi
221 Main St., Ste 1630
94105 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Moshi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Moshi: Simple Process
What is Moshi
Overview
Moshi is a children’s audio app offering sleep stories, relaxing music and mindfulness content designed to support bedtime routines. It is available via the Moshi website and through app stores (Apple App Store, Google Play, Amazon), and offers subscriptions that renew automatically unless cancelled.
How to cancel Moshi
- Website subscription: Log into your account at the Moshi website, open your profile, click “Cancel Subscription” and confirm. You will receive an email confirming cancellation and your subscription remains active until the end of the paid period. See the Moshi terms: moshikids.com - Terms & Conditions.
- App store purchases (Apple, Google Play, Amazon): Cancel directly through the platform where you bought the subscription. Deleting the app does not cancel the subscription. Check your App Store/Google Play/Amazon account subscription settings to turn off auto‑renewal.
- Email or phone (alternate methods): Send an email to support@moshi.com or call (415) 868‑4448 (U.S. number). Moshi prefers email for a written record and typically faster confirmation.
- Timing: Turn off auto‑renew at least 24 hours (often 1 day) before the end of the current period to avoid being charged for the next billing cycle.
What happens when you cancel
When you cancel a subscription, auto‑renewal is turned off but you retain full access to Moshi content until the end of the paid period you already paid for. You should receive an email confirmation of the cancellation. Your account data and settings typically remain on file unless you request deletion according to Moshi’s policies; cancelling does not necessarily delete your account or personal data.
Will I get a refund?
For subscriptions, Moshi’s stated policy is that no refunds are issued once a subscription period has begun; canceling stops future renewals but does not pro‑rate or refund the current period. Free trials must be cancelled at least 24 hours before the trial ends to avoid being charged. Physical products purchased from the Moshi web store are covered by a 30‑day money‑back guarantee; to initiate a return for a web store purchase email support@moshi.com, shipping charges are not refundable and returned items must be in original condition. For platform purchases (Apple, Google Play, Amazon) refunds are subject to the respective platform’s refund policies.
Moshi plans and pricing
| Plan | Price | Billing period | Notes |
|---|---|---|---|
| Individual / Family | Varies | Varies | Pricing depends on country, platform and promotional offers |
| Free trial | Varies | Trial period varies | Must cancel 24 hours before trial end to avoid charge |
| Web store (physical products) | Varies | One‑time purchase | 30‑day money‑back guarantee for web purchases |
Your consumer rights in Canada
Canadian consumers may have statutory rights under federal and provincial consumer protection laws. These can include the right to remedies when digital content or services are not delivered as promised or do not function as advertised. Moshi’s “no refunds” language may be limited by these overriding protections. If you believe Moshi has not honored its commitments or your statutory rights, contact your provincial consumer protection agency for guidance. Keep records of purchases, cancellation attempts and communications to support any complaint.
Customer experiences
Many users report positive outcomes, noting improved sleep routines for children and praising Moshi’s relaxing stories and music. At the same time, some customers describe problems such as being charged after attempting to cancel during a trial, difficulties cancelling through platforms, and slow or unresponsive customer support. These mixed experiences suggest that cancellation success often depends on method used and timing.
Documentation checklist
- Account email or username used with Moshi
- Order number or receipt (email confirmation of purchase)
- Date of purchase and trial end date (if applicable)
- Platform used to buy (Moshi website, Apple App Store, Google Play, Amazon)
- Screenshot(s) of subscription settings, billing statements, or confirmation emails
- Record of any communication with Moshi support (emails, dates/times of calls)
Common mistakes
Users commonly delete the Moshi app but forget to cancel the subscription in the account or app store - deleting the app does not stop billing. Other frequent errors include cancelling too close to the renewal time (not leaving the required 24‑hour window), assuming cancellation entitles them to an immediate refund, or cancelling in one place while the purchase was made through another platform (e.g., cancelling on the website when the subscription was billed via Apple). Keep confirmation emails and check your billing statement after cancellation to verify no further charges occur.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | No refund once period has begun; subscription access remains until period end | Low - straightforward via profile settings |
| Apple App Store | Refunds handled by Apple per Apple’s policies | Medium - cancel through Apple subscriptions |
| Google Play | Refunds handled by Google per Google Play policies | Medium - cancel through Google Play subscriptions |
| Amazon (appstore) | Refunds handled by Amazon per Amazon policies | Medium - cancel through Amazon account subscriptions |
| Email to support (support@moshi.com) | No refund once period begun; web store physical items: 30‑day money‑back guarantee | Low - preferred by Moshi for written record |
| Phone: (415) 868‑4448 | No refund once period begun; platform refunds via platform | Low - Medium - phone record may be slower than email |
After cancelling
After you cancel, keep your cancellation confirmation email and monitor your payment method for any unintended charges. If you purchased via Apple, Google Play or Amazon and need a refund, file the refund request through that platform. For web store physical product returns or refunds, email support@moshi.com and follow the return instructions in the refund policy: Moshi refund policy. For terms and details of subscriptions see Moshi’s terms: moshikids.com - Terms & Conditions. If you feel your consumer rights in Canada were violated, contact your provincial consumer protection office and keep your documentation ready.
Address
Moshi Corporation, 221 Main St., Ste 1630, San Francisco, California 94105, United States