Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Nhl
Medienallee 26
85774 Unterföhring
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nhl service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Nhl: Easy Method
What is Nhl
NHL (the National Hockey League) operates direct subscription services and partners with platform operators to provide live and on‑demand game streaming, news and related content. In Canada, NHL streaming access may be offered directly by the NHL, through regional broadcasters or via apps and in‑app purchases (App Store / Google Play), and content availability can be affected by regional rights (blackouts).
How to cancel Nhl
- Web (NHL direct subscription): Sign in to your NHL account on the NHL website, go to Account or Subscription settings, and select Cancel. Cancellation requests take effect at the end of the current billing period; no refunds or prorated credits are provided unless required by applicable law. If you prefer a paper request, send a registered/return‑receipt letter to the provider address (see Address section).
- App Store / Google Play / other in‑app purchases: Open the relevant app store (Apple App Store or Google Play) on the device or via the store website, locate Subscriptions or Order History, find the NHL subscription, and select Cancel or Request Refund per the store’s process. Refunds for in‑app purchases must be requested through the app store and follow the store’s policy.
What happens when you cancel
When you cancel an NHL direct subscription, the subscription remains active until the end of the current billing period; access to streaming and account features continues through that date. The subscription will not renew after that period unless you re‑subscribe. Your account data (profile, viewing history, settings) is generally retained according to the provider’s data retention policy - check your account or the NHL Terms of Service for specifics. For app‑store subscriptions, cancelling through the store stops automatic renewal at the end of the paid period; you must manage access and data through the store and the NHL app as applicable.
Will I get a refund?
Under the NHL Terms of Service, the general policy is that NHL does not refund or prorate subscription services for any reason, unless required by applicable law (for example, certain protections in Québec). That means if you cancel mid‑billing cycle, the service typically remains available until the period ends and no prorated credit or refund is issued. For subscriptions purchased through an app store, refund requests must be made to that app store and are governed by the store’s refund rules. Any statutory consumer rights (such as provincial rules) are separate from NHL’s policy and may provide exceptions in certain jurisdictions.
Nhl plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Sportsnet+ Standard Monthly | C$29.99 | Monthly | In‑market & national NHL broadcasts, selected Blue Jays, Raptors, NBA and other sports |
| Sportsnet+ Standard Annual | C$249.99 | Annual | Same as monthly Standard plan |
| Sportsnet+ Premium Monthly | C$42.99 | Monthly | Everything in Standard plus over 1,100 total NHL games including 1,000+ out‑of‑market and U.S.‑vs‑U.S. matchups, plus SN World events |
| Sportsnet+ Premium Annual | C$324.99 | Annual | Same as Premium monthly, with annual billing |
Pricing shown reflects rates around the 2025 - 26 NHL season rollout (effective September 9, 2025) and similar advertised rates in late 2024/early 2025. "Standard" includes in‑market NHL; "Premium" adds out‑of‑market and additional content. If you subscribed via a different vendor or store, billed rates and plan names may vary.
Your consumer rights in Canada
The NHL Terms of Service state refunds are provided only where required by applicable law. In Québec, consumer protection laws may require prorated refunds for cancelled subscriptions in some cases; elsewhere in Canada, statutory rights vary by province and situation. NHL’s policy does not itself create a 14‑day automatic refund entitlement in Canada - any such right depends on provincial consumer protection law or the payment platform’s own policies. If you believe a statutory right applies, contact your provincial consumer protection office or seek legal advice.
Customer experiences
Public reviews and forum posts show a number of recurring complaints: unwanted auto‑renewals and difficulty cancelling; denial of refund requests even when requested shortly after purchase; regional blackouts preventing live viewing despite holding a subscription; and streaming quality or app reliability problems (buffering, crashes, playback errors). These negative experiences appear frequently in Trustpilot and community forums. Some users do report satisfactory access when regional rights and app performance align, but negative themes are common enough that it’s advisable to check blackout rules, trial periods, and cancellation steps before subscribing.
Documentation checklist
- Account username/email, subscription order number or transaction ID, date of purchase, payment method, screenshots of the subscription confirmation and any error messages, cancellation confirmation or ticket number (if provided), correspondence with support, and a copy of any registered letter if you sent a paper cancellation request.
Common mistakes
Common errors include assuming an immediate refund will be issued when cancelling (NHL generally does not refund or prorate), attempting to cancel on the wrong platform (for example cancelling in the NHL website when the subscription was purchased through the App Store), and waiting until after an auto‑renewal date to cancel. Other mistakes are not saving cancellation confirmations or not checking blackout restrictions that can prevent access despite an active subscription. To avoid these, verify where you subscribed, cancel before the renewal date, and keep clear records of confirmations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (NHL direct subscription) | No refunds or prorated credits generally; cancellation takes effect at end of billing period; exceptions only if required by law (e.g., Québec) | Medium - cancel via NHL account; follow provider process and preserve confirmation |
| App Store / Google Play / in‑app purchases | Refunds must be requested through the respective app store and follow that store’s policy | Varies - store policies differ; follow the store’s refund and cancellation flow |
After cancelling
After you cancel, keep the cancellation confirmation, monitor your bank or card statement to ensure no unexpected charges, and test access until the end of the paid period to confirm service continuity through the final date. If you believe you are entitled to a refund under local law or you experience unauthorized charges, contact the provider’s support and your payment provider promptly. For refunds on in‑app purchases, request them through the App Store or Google Play. For information and to contact support, useful pages include the NHL help and subscription pages, app store support pages for refunds, and provincial consumer protection offices - see links below.
Helpful links (examples): NHL Support, Apple - Request a refund, Google Play - Request a refund, Office de la protection du consommateur (Québec), Sportsnet+ subscription info.
Address
NHL TV, Medienallee 26, 85774 Unterföhring, Germany