Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Nhl.Tv
1185 Avenue of the Americas
10036 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nhl.Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Nhl.Tv: Easy Method
What is Nhl.Tv
NHL.Tv was the out‑of‑market streaming service operated by the NHL that allowed viewers to watch NHL games live and on demand. In Canada, NHL.Tv is no longer offered as a standalone product and its streaming rights and out‑of‑market coverage have been incorporated into Sportsnet+ and related Canadian distribution agreements.
How to cancel Nhl.Tv
- Subscriptions purchased via the Apple App Store (iOS): you must cancel through Apple’s subscription management on your device or at Apple Support; the NHL does not process these cancellations directly. See the NHL terms for reference: nhl.com Terms of Service.
- Subscriptions purchased via Google Play (Android): cancel via Google Play subscriptions in the Play Store or at Google Play Help; the NHL cannot cancel these on your behalf.
- Direct web subscriptions from NHL (or legacy NHL.Tv web purchases): sign in to your NHL account on the NHL website, go to Account > Subscriptions and follow the cancellation link. Cancellation takes effect at the end of the current billing period.
- Canadian subscribers through Rogers: follow Rogers’ cancellation procedures (typically via Rogers customer service or your Rogers account). Rogers’ Terms of Service apply; check Rogers support or your Rogers account for the exact steps and contact numbers. See Rogers terms via the NHL shop page: shop.nhl.com Terms.
- Registered mail (recommended for proof): if you purchased directly and want a written cancellation, send a signed cancellation letter by registered mail (raccomandata A/R) to the NHL address (see section 12). Keep the postal receipt as proof of delivery.
What happens when you cancel
When you cancel a subscription it will generally remain active until the end of the current billing period; you will retain access to games and on‑demand content until that date. Automatic renewals are stopped on cancellation so no future billing should occur. Your account details and watch history may be retained by the provider according to their privacy policy and terms of service; if you want data removed, request account deletion specifically.
Will I get a refund?
The NHL’s stated policy for web/direct subscriptions is typically no refunds or prorating, except where required by law. There is an exception: for direct web purchases you may be eligible for a full refund if you cancel and request a refund within 5 days of the initial subscription or automatic renewal, and that remedy is limited to once per NHL season. Refunds for subscriptions billed through Apple or Google are handled under Apple’s and Google’s refund policies, respectively. For Rogers purchases in Canada, Rogers’ refund rules apply, which include the same 5‑day window in many cases subject to their terms. Note that provincial consumer protection rules in Canada (for example, in Quebec) can override contractual no‑refund terms in certain circumstances.
Nhl.Tv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Sportsnet+ Standard Monthly | C$29.99/month | Monthly | National and regional NHL games |
| Sportsnet+ Premium Monthly | C$42.99/month | Monthly | Includes out-of-market NHL games, national and regional games |
| Sportsnet+ Standard Yearly | C$249.99/year | Annual | National and regional NHL games |
| Sportsnet+ Premium Yearly | C$324.99/year | Annual | Includes out-of-market NHL games, national and regional games |
Your consumer rights in Canada
Canadian consumer protection laws may impose rights that override the NHL’s posted no‑refund policy. Provinces have different rules; for example, Quebec provides strong protections regarding automatic renewals and may require refunds or other remedies if renewal terms were not adequately disclosed. If you purchased via a third party (Apple, Google or Rogers), the reseller’s terms and applicable provincial law both apply. If you believe a statutory right has been breached, document your purchase and contact provincial consumer protection authorities or seek legal advice.
Customer experiences
Public reviews (e.g., Trustpilot Canada) show recurring complaints: blackout restrictions preventing viewing of hometown games, playback glitches (freezes), duplicate billing, and issues with cancellation or account management. Some users reported being billed through third parties such as Cleeng BV. There are few verified positive reviews specific to NHL.Tv on Trustpilot Canada in the reviewed sources. These reports underline the importance of keeping receipts and records when subscribing or cancelling.
Documentation checklist
- Account email and username; subscription order number or receipt
- Payment method and last charged date (bank or card statement)
- Screenshots of subscription page, cancellation confirmation screens, and any error messages
- Records of phone calls (dates, times, agent names) or chat transcripts
- Registered mail proof (postal receipt) if you send a written cancellation
- Any correspondence with Apple, Google Play or Rogers support
Common mistakes
Subscribers often try to cancel through the NHL for App Store or Google Play purchases; those must be cancelled through Apple or Google. Another common error is expecting a prorated refund after cancellation - the NHL generally does not prorate or refund beyond the 5‑day exception for direct web sales. Some users fail to keep proof of cancellation or delivery receipts when they submit written notices, which makes disputes difficult. If you subscribe via Rogers, do not assume the NHL’s processes apply - follow Rogers’ procedures and retain their cancellation confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple on a case‑by‑case basis; NHL does not issue refunds for App Store purchases. | Medium - cancel via Apple ID/subscriptions in device settings or Apple Support. |
| Google Play (Android) | Refunds handled by Google Play policies; NHL does not process these refunds. | Medium - cancel via Play Store subscriptions or Google Support. |
| Web (direct NHL purchase) | Full refund if cancelled and requested within 5 days of initial purchase/renewal (limited to once per season); otherwise no refund. | Low - cancel in your NHL account > Subscriptions, or request by support; use registered mail for paper notice if needed. |
| Rogers (Canada) | Rogers’ terms apply; many cases mirror the 5‑day window but subject to Rogers policy and provincial law. | Medium - High - usually requires contact with Rogers customer service or account management. |
| Registered mail (written cancellation) | Refunds follow the underlying purchase rules (web/direct refund window may apply); registered mail provides proof but does not guarantee a refund. | Medium - reliable for proof of delivery but slower and administrative. |
After cancelling
Keep all confirmation emails, screenshots and proof of any communication. Monitor your bank or card statements for any unexpected charges and contact your card issuer if unauthorized charges continue. For App Store or Google Play purchases, follow up with Apple or Google Support for refunds or billing disputes. For Rogers subscribers, follow up with Rogers customer service and keep any case numbers. For reference and policies see the NHL Terms of Service: nhl.com Terms of Service, and Rogers/NHL shop terms: shop.nhl.com Terms. If you have unresolved disputes, consider contacting your provincial consumer protection office.
Address
For written cancellations or registered‑mail notices send to:
NHL TV
1185 Avenue of the Americas
New York, New York 10036
United States
Send by registered mail (raccomandata A/R) where available to obtain proof of delivery and retain the postal receipt for your records.