Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Onesoccer
237 Metcalfe St.
K2P 1R2 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Onesoccer service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Onesoccer: Easy Method
What is Onesoccer
OneSoccer is a Canadian streaming service focused on live and on‑demand soccer coverage, including domestic leagues and selected international competitions. It provides subscription access through web, mobile apps, and, in some cases, third‑party app stores.
The service is typically sold as recurring monthly or annual subscriptions and may also be bundled or purchased through platform providers (Apple App Store, Google Play). Billing, access and cancellation options can vary depending on how the subscription was purchased.
How to cancel Onesoccer
- Check how you subscribed: sign into your OneSoccer account (onesoccer.ca) and confirm whether billing is handled directly by OneSoccer or through Apple/Google.
- If billed directly by OneSoccer, try cancelling in your account settings on the OneSoccer website first, then follow up in writing to support (include account email and order reference).
- If billed through the Apple App Store or Google Play, cancel via your Apple or Google subscriptions settings - they control billing and refunds for those purchases.
- If you prefer a written cancellation or need stronger proof, send a signed cancellation letter by registered mail with return receipt (recommended) to the OneSoccer snail‑mail address: 237 Metcalfe St., Ottawa, ON K2P 1R2, Canada. Keep a copy and the tracking/return receipt.
- After submitting the cancellation, request written confirmation from OneSoccer and keep screenshots, emails, or the return receipt as evidence of your request and its timing.
What happens when you cancel
When you cancel a recurring subscription, access usually continues until the end of the paid billing period; cancellation prevents future automatic renewals. If you subscribed through Apple or Google, cancellation will stop future charges from the store but access rules are controlled by the store's subscription lifecycle.
OneSoccer retains account and billing data according to its privacy policy; cancelling the subscription does not necessarily delete your account or personal data. If you want your account removed, request account deletion explicitly and keep written confirmation.
Will I get a refund?
Refunds are governed by OneSoccer’s billing and refund policies and by the platform used for purchase. Generally, refunds for unused future periods are not guaranteed; some cases (duplicate charges, errors, short unintended renewals) may be eligible for pro‑rated refunds or goodwill refunds. If you purchased via Apple or Google, refund requests are handled through those stores and follow their refund rules.
If you believe a charge was made in error, contact OneSoccer support first and, if needed, contact your payment provider or card issuer to dispute an unauthorized charge. Keep in mind that outcomes vary and prompt action improves chances of recovery.
Onesoccer plans and pricing
| Plan | Price (CAD) | Billing frequency |
|---|---|---|
| Monthly plan | Varies | Varies |
| Annual plan | Varies | Varies |
| Promotions / Trials | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions is governed by a mix of federal and provincial rules. There is no single federal “cooling‑off” rule that universally applies to all digital subscriptions; some provincial consumer protection laws offer rights around unfair practices, clear disclosure and refunds for defective services. Terms of service and the method of purchase (direct vs. app store) affect your remedies.
If you encounter misleading billing, unauthorized charges, or refusal to honor a service described at purchase, you can contact your province’s consumer protection office, the Competition Bureau for broader deceptive practice concerns, and your payment provider for chargeback options. Provincial rules (Ontario, BC, Quebec, etc.) vary, so check the office in the province where you live for specifics.
Customer experiences
Customers report a mix of outcomes: many users successfully cancel online or through the app stores with minimal difficulty and no further charges; others have experienced delays in receiving written confirmation or confusion when subscriptions were billed by Apple/Google rather than directly by OneSoccer. Some users have received refunds for duplicate or erroneous charges after contacting support; others needed to escalate with their bank or the app store.
Common praise includes straightforward online cancellation when billed directly and helpful support responses in some cases. Common frustrations involve unclear billing origin (OneSoccer vs. app store), slow responses, and not receiving a final confirmation email unless requested.
Documentation checklist
- Account email and username used for OneSoccer
- Order number or subscription ID, receipts and billing dates
- Payment method details (last 4 digits of card, PayPal transaction ID, or app store purchaser email)
- Screenshots of subscription settings and any confirmation or renewal notices
- Copy of your cancellation request (email or letter) and the registered‑mail return receipt or tracking number
Common mistakes
A frequent mistake is cancelling the app on a phone but not the actual subscription; removing the app does not stop recurring billing unless you cancel the subscription through the app store or OneSoccer account. For example, deleting the OneSoccer app from your iPhone without cancelling the subscription in Settings will typically leave the subscription active and billed by Apple.
Another error is not checking who billed you: if the charge came from Apple or Google, OneSoccer support may be unable to issue a refund directly. Also, many users rely solely on verbal confirmations or phone calls without written proof; if a dispute arises, a written cancellation request and confirmation are far stronger evidence. Finally, sending ordinary mail instead of registered mail with return receipt removes the ability to prove timely delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via OneSoccer account (website) | Possible (depends on policy) | Low |
| Email OneSoccer support | Possible (depends on circumstances) | Low - Medium |
| Cancel via Apple or Google (app store) | Possible via store refund process | Medium |
| Registered mail (written cancellation) | Possible; strong proof for disputes | Medium - High |
After cancelling
After you cancel, monitor your email and bank/card statements for confirmation and to ensure no further charges appear. If you do not receive confirmation within a reasonable time, follow up in writing and retain all correspondence. For platform purchases, check your Apple or Google subscription status and any refund request processes they provide.
Helpful resources: OneSoccer main site and contact pages (OneSoccer, OneSoccer contact/support), Government and consumer organizations (Competition Bureau of Canada, Ontario consumer rights), payment dispute guidance (Financial Consumer Agency of Canada), and registered mail information for proof of delivery (Canada Post).
Address
OneSoccer (snail mail address): 237 Metcalfe St., Ottawa, ON K2P 1R2, Canada