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I hereby notify you of my decision to terminate the contract relating to the Osn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Osn: Easy Method
What is Osn
OSN (OSN+) is a subscription streaming service offering a mix of international and regional entertainment, including HBO, Paramount, Arabic and Turkish titles, and Hollywood content. It provides tiered plans with different video quality and device limits, available through the OSN+ app, the website, and third-party platforms such as the Apple App Store, Google Play Store, or some telecom operators.
How to cancel Osn
- If you subscribed via the OSN+ app (card, Apple Pay, or mobile operator billing inside the app) or via the website: open the OSN+ app and go to My Library → Settings → Subscription → Manage Subscription, or visit osnplus.com/manage-subscriptions (or Settings → Subscription → Manage Subscription) and follow the cancel option. For step-by-step guidance see OSN support: How to Cancel.
- If you subscribed through the Apple App Store: cancel using your Apple ID subscription settings (turn off auto‑renew in Apple settings). See your App Store account subscriptions to cancel.
- If you subscribed through the Google Play Store: cancel from Google Play → Subscriptions → select OSN+ → Cancel.
- If your subscription is billed through a telecommunication operator: contact your mobile provider directly and request cancellation through their billing/subscription service.
What happens when you cancel
When you cancel OSN+, your subscription will remain active until the end of the current billing period; you will retain access to content until that date. Auto‑renewal will be turned off so you will not be charged again after the current period ends. OSN generally retains account data (profile, viewing history, saved lists) per its terms and privacy policy - access to those data and how long they are retained after cancellation are governed by OSN's account policies and may vary.
Will I get a refund?
OSN+ does not provide refunds or partial refunds after cancellation. If you cancel mid‑billing period you keep access until the period ends but you will not receive a prorated refund. To avoid being charged for the next period, cancel in advance: OSN advises cancelling at least 48 hours before renewal for app/card/web subscriptions, and at least 24 hours before renewal for App Store / Google Play subscriptions. Exceptions to the no‑refund policy are uncommon and would normally require demonstrating a defect, misleading conduct, or a platform‑specific refund policy (for example, Apple or Google may have their own refund rules for purchases made through their stores).
Osn plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Standard monthly | C$15.00 | Monthly | HD quality, 2 screens |
| Premium monthly | C$19.99 | Monthly | 4K UHD, Dolby Atmos, up to 4 screens |
| Standard yearly | C$149.99 | Annual | HD quality, 2 screens |
| Premium yearly | C$199.99 | Annual | 4K UHD, Dolby Atmos, up to 4 screens |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, digital subscriptions are typically treated as digital goods or services. There is no automatic statutory right to a refund for a canceled streaming subscription unless the service is defective, materially misrepresented, or the provider breached the terms. OSN's "no refund" and auto‑renewal policies are generally enforceable when clearly disclosed in the Terms & Conditions. However, provincial rules (for example Ontario’s Consumer Protection Act) require clear disclosure of auto‑renewal terms and accessible cancellation mechanisms; aggressive auto‑renewal practices or obstacles to cancelling may attract enforcement or complaints. If you believe OSN engaged in deceptive practices or made cancellation unduly difficult, you may file a complaint with the Competition Bureau of Canada or your provincial consumer protection office.
Customer experiences
User feedback on OSN+ is mixed. Many customers praise the content library - access to HBO, Paramount, regional programming, and features such as multiple profiles and 4K streaming. At the same time, a number of users report negative experiences: unexpected auto‑renewal charges, refusal to refund after immediate cancellation, app stability problems (crashes, buffering, subtitle issues), missing or broken features (continue watching, my list), login/log‑out problems, and slow or unresponsive customer support. These reports suggest checking your renewal date and keeping billing receipts and screenshots when you cancel.
Documentation checklist
- Account email/username and subscription ID (if available)
- Proof of payment or billing receipt (card statement, App Store/Google Play receipt, or operator bill)
- Renewal date and plan details (monthly/yearly, Standard/Premium)
- Screenshots of your subscription page showing active status and cancellation attempts
- Reference numbers or correspondence with customer support or your telecom operator
Common mistakes
Common errors include cancelling the app on a device without turning off the subscription (you must cancel the subscription in the OSN+ account or the app store, not merely delete the app), assuming a refund will be issued automatically, or waiting until the last hour before renewal (OSN recommends cancelling 48 hours in advance for most methods). Another frequent issue is cancelling through OSN when the subscription was actually billed by Apple, Google, or a phone carrier - in that case the store or carrier must be used to stop charges. Keep receipts and screenshots to avoid disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| OSN+ app or website | No | Low |
| Apple App Store | No (subject to Apple refund policies) | Medium |
| Google Play Store | No (subject to Google refund policies) | Medium |
| Mobile operator billing | No (subject to operator policies) | High |
After cancelling
After you cancel, verify that auto‑renewal is turned off in the method you used and keep any confirmation emails or screenshots. If you are charged after cancellation, contact OSN+ support and your payment provider immediately and keep records of the charge and your cancellation attempt. Useful links: OSN cancellation help - How to Cancel Your OSN Subscription, OSN Terms & Conditions - osnplus.com/terms, and OSN manage subscriptions - osnplus.com/manage-subscriptions. If you remain unpaid or experience difficulties, consider filing a complaint with your provincial consumer protection agency or the Competition Bureau of Canada.
Address
OSN Building, Dubai Media City, PO Box 502211, Dubai, United Arab Emirates