Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Pure Flix
18940 N. Pima Road, Suite 110
85255 Scottsdale
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pure Flix service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Pure Flix: Easy Method
What is Pure Flix
Pure Flix is a subscription streaming service offering faith- and family-oriented films, television series and original programming. It provides ad-free streaming across devices for subscribers who wish to access Christian-themed entertainment and children’s content.
How to cancel Pure Flix
There are several ways to cancel depending on how you subscribed (directly via Pure Flix, through a mobile app store, or a third-party billing provider). The most reliable method for proof of cancellation is to send a written request by registered mail or equivalent and keep delivery confirmation.
- Online (if you subscribed at pureflix.com): Sign in at pureflix.com, go to Account or Subscription settings, choose Cancel Subscription and follow on-screen steps. Save any cancellation confirmation screen or email.
- If you subscribed through Apple (App Store) or Google Play, cancel via your Apple ID or Google Play subscriptions page in your device settings; follow the store’s cancellation flow and save confirmation.
- If you cannot cancel online or want a paper trail, send a signed cancellation letter by registered mail (or equivalent) to: Affirm Entertainment, Inc. d/b/a Pure Flix, 18940 N. Pima Road, Suite 110, Scottsdale, AZ 85255, United States. Include your account email, subscription ID, request to stop auto-renewal, and a date. Keep the registered-mail tracking and delivery receipt.
- Optionally, contact Pure Flix customer support via their help/contact page and request written confirmation; save transcripts, emails or chat logs.
What happens when you cancel
When you cancel Pure Flix, access typically continues through the end of your paid billing period; you will not be charged again after cancellation (unless the cancellation fails or is not processed). Your account and viewing history usually remain active for account management and support purposes, but you will lose streaming access after the subscription period ends.
If you subscribed through a third party (App Store, Google Play, or another reseller), the cancellation must be processed through that seller and their terms control when access ends and how billing is handled. Expect the provider to retain records of payments and account identifiers for their own retention and legal requirements.
Will I get a refund?
Pure Flix’s refund approach is determined by its terms of service and by the channel you used to subscribe. Many streaming services do not provide pro‑rated refunds for unused portions of a billing cycle; instead they allow you to use the service until the period ends. Exceptions can occur for double billing, unauthorized charges, or demonstrable failures in service; in those cases Pure Flix or the payment processor may issue refunds or credits after review.
If you paid through Apple, Google Play or another app store, refund requests must usually go through that store’s refund process. If you believe you were charged in error or have extenuating circumstances, contact Pure Flix support and your payment provider quickly and keep documentation (receipts, bank statements, cancellation confirmation).
Pure Flix plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Monthly | Varies | Varies |
| Annual | Varies | Varies |
| Free trial (if offered) | Varies | Varies |
Your consumer rights in Canada
As a Canadian consumer you have protections under federal and provincial consumer-protection laws that may apply to digital subscriptions, recurring billing and unfair business practices. You retain the right to accurate billing information, to cancel recurring payments where permitted, and to request a remedy if services are not provided as advertised. If a vendor fails to resolve a billing dispute, you can contact your payment provider (credit card issuer) and your provincial consumer protection office for guidance on refunds, chargebacks and complaint procedures.
Rules and remedies vary by province; for specific legal rights, review your province’s consumer protection website or contact a consumer-protection office. Keep in mind that subscriptions purchased through third-party platforms (App Store, Google Play) are often governed by the platform’s terms and refund policies.
Customer experiences
User reports about cancelling Pure Flix are mixed. Some customers successfully cancel online or through app-store subscriptions and receive timely confirmations, while others report delays when cancellation is done via email or when third-party billing complicates the process. Customers frequently note that retaining confirmations - screenshots, confirmation emails, or registered-mail receipts - resolves most disputes quickly.
Documentation checklist
- Account email and username
- Subscription ID or receipt number
- Date of cancellation request
- Copies/screenshots of cancellation confirmation or on-screen messages
- Payment receipts or bank statements showing charges
- Registered mail tracking and delivery receipt (if sent)
- Any support emails, chat transcripts or ticket numbers
Common mistakes
Common errors include cancelling the wrong account (use the email tied to billing), relying on verbal confirmation without written proof, or assuming cancellation through one channel (for example, sending an email) will stop a third-party billed subscription. Another frequent issue is not checking whether the subscription was billed through Apple, Google Play, or a cable provider; cancelling at pureflix.com will not stop charges from those platforms. Always confirm which vendor appears on your card statement and follow that vendor’s cancellation process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Pure Flix website (direct) | Possible depending on policy and timing | Low to Moderate |
| App Store / Google Play | Refund handled by store; possible under store policy | Low to Moderate |
| Registered mail (paper cancellation) | Provides strongest proof; refund depends on policy | Moderate |
After cancelling
After you cancel, save all confirmation records and monitor your bank or card statement for any unexpected charges. If a charge appears after cancellation, contact Pure Flix support and your card issuer promptly to dispute unauthorized billing. For Pure Flix account help and support articles, visit Pure Flix and check their help/contact pages or terms of service for details on billing and refunds.
For Canadian consumer guidance, see your provincial consumer protection office or the Competition Bureau for general advice on online purchases and recurring billing. If your payment was through Apple or Google, follow their respective refund and subscription cancellation procedures.
Address
Affirm Entertainment, Inc. d/b/a Pure Flix
18940 N. Pima Road, Suite 110
Scottsdale, AZ 85255
United States