Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Ridemovi
Via Giosuè Carducci 31
20123 Milano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ridemovi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Ridemovi: Easy Method
What is Ridemovi
Ridemovi is a bike- and micromobility-sharing operator that provides time- and pass-based access to vehicles through a mobile app and online platform. The service and its Terms & Conditions are governed by Italian law and, where active, pricing and features vary by city and local operator agreements.
How to cancel Ridemovi
- Contact RideMovi by email: send a clear cancellation request to support.it@nullridemovi.com (alternative: support@ridemovi.com). Include your full name, account email, account/ID or phone number, and state you wish to close your account and request refund of any balance/deposit.
- Cancel in the app: use the activate/cancel button in the RideMovi app (if available in your account screens) to stop auto‑renewal of Passes.
- Cancel through the app store: on iPhone go to Settings → Subscriptions; on Android go to Google Play → Subscriptions and cancel the RideMovi subscription there to stop platform auto‑renewals.
- If you prefer a formal written termination, send a registered letter (raccomandata A/R) to the company’s legal address (see Address section) including the required account data and refund instructions; keep a copy and the postal receipt.
- When cancelling, state whether you are exercising the 14‑day right of withdrawal for Pass purchases (if you qualify as a consumer) and provide IBAN or original payment details for refunds where applicable.
What happens when you cancel
After you cancel, access to paid Pass features and the ability to book or start rides will be suspended according to the service rules and any remaining valid booking time. Pass auto‑renewal will stop if cancellation is processed before the platform or app-store deadlines; otherwise a renewal may still occur. RideMovi retains account and transaction data as described in its Terms & Conditions and privacy policy; you can request account closure and data export where applicable, but the company’s legal obligations and retention periods apply.
Will I get a refund?
RideMovi’s Terms & Conditions state that refunds are processed within 14 days via the original payment method. If you are a consumer exercising the 14‑day right of withdrawal for a Pass purchase, you should receive a refund within 14 days from notice, minus any proportional charges for services already used. On account termination by the user, any guarantee deposit and remaining account balance are refundable after deduction of amounts owed. If RideMovi terminates an account for reasons other than the user’s breach, Pass purchase amounts may be refunded proportionally. App‑store purchases and subscriptions may be handled under the platform’s refund rules, which can differ from RideMovi’s direct refund policy.
Ridemovi plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Monthly Pass | Varies | Auto‑renews unless cancelled at least 7 days before expiration |
| Other Passes (seasonal/longer) | Varies | Auto‑renews unless cancelled at least 30 days before expiration |
| Account guarantee deposit / prepaid balance | Varies | Refundable on account termination after deductions |
Your consumer rights in Canada
RideMovi’s published policy gives consumers a 14‑day right of withdrawal (repentance) for Pass purchases under its Terms & Conditions; refunds are to be made within 14 days. Note that those Terms are governed by Italian law and the company may assert that Italian jurisdiction applies. In Canada, you also have local options: if you see unauthorized or incorrect charges you can contact your card issuer to request a chargeback or dispute the transaction, and you may contact your provincial consumer protection office for guidance on subscription and digital goods disputes. Platform purchases (App Store / Google Play) may require claims through Apple/Google for refunds. If you rely on a Canadian consumer protection remedy, timelines and remedies differ by province - consider documenting all communications and preserving receipts and app screenshots to support any dispute.
Customer experiences
Public reviews (TrustPilot, TripAdvisor) show recurring patterns of negative experiences. Common complaints include unexpected or unauthorized charges, app crashes or failures to register parking photos leading to fines, difficulties obtaining refunds, and reports of continued charging after users thought they had cancelled. There are multiple reports of users needing to escalate through bank disputes or persistent follow‑up to recover funds. No clearly positive consensus reviews were found in the referenced sources.
Documentation checklist
- Full name, account email, phone number and RideMovi account/ID
- Description of request (account closure, cancel Pass, exercise 14‑day withdrawal) and exact dates
- Copies of receipts or payment confirmations and details of the Pass(es) to cancel
- Evidence for any disputed charge (photos, timestamps, booking screenshots, parking proof)
- Bank details (IBAN) or original payment method information for refunds, if required
- Copy of government ID if requested for identity verification and your signed statement or scanned signature
- Postal tracking/receipt if you send registered mail
Common mistakes
Many problems arise when users assume cancelling the app equals cancelling the subscription in the app store - failure to cancel in the platform subscription settings can result in an unexpected renewal. Missing the required cancellation window (7 days for monthly passes; 30 days for other passes) is a frequent reason for renewals. Not providing refund bank details (IBAN) or not insisting on written confirmation can delay refunds. When disputing parking fines or overcharges, failing to keep the app screenshots, timestamps and photos that demonstrate correct parking makes it harder to win a chargeback or internal appeal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to RideMovi (support.it@nullridemovi.com) | Refunds typically processed within 14 days (original payment method), minus proportional use; requires supporting details | Medium |
| In‑app cancellation | Stops in‑app auto‑renew; refunds follow company policy if you qualify and request one | Easy |
| App Store / Google Play subscription cancellation | Platform refunds handled by Apple/Google; timing and success depend on platform policies | Medium |
| Registered letter to legal address | Formal notice may strengthen legal record; refund policy still as above (14 days) | Hard |
After cancelling
Keep copies of your cancellation confirmation (email or app screenshot) and any refund communication. If you do not receive a refund within 14 days, follow up in writing and consider raising a dispute with your payment provider. Useful resources include RideMovi’s Terms & Conditions (RideMovi Terms & Conditions), a third‑party guide to cancelling via app stores (AppCutter: cancel RideMovi), and public reviews for common issues (RideMovi reviews (TrustPilot Canada)). If charges continue after cancellation, contact your bank and consider filing a dispute or chargeback.
Address
For registered mail / formal termination notices send to:
Ridemovi S.p.A., Via Giosuè Carducci 31, 20123 Milano, Italy