Cancellation service #1 in India
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shemaroo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Shemaroo: Easy Method
What is Shemaroo
Overview
Shemaroo is an Indian media and entertainment company that operates streaming and content-distribution services and, in some cases, offers app‑based product bookings and related services. Its publicly posted Terms of Use and other service documents are India‑centric; there is no clear, separate set of publicly available terms that apply specifically to Canada.
How to cancel Shemaroo
- In‑app product booking (example items like Tabbarukh or Chaddar): open the Shemaroo app, go to your bookings/orders, and cancel as soon as possible - Shemaroo’s Terms state an app‑based product booking cancellation window of up to 4 hours from booking for those product services.
- If a product is undelivered: report the issue to Shemaroo support and request a refund if delivery cannot be completed within 30 days; under Shemaroo Terms you are entitled to a full refund in that scenario.
- Quality complaint for delivered products: raise the complaint through Shemaroo support within 24 hours of delivery and provide evidence (photos, order number); refunds or replacements are considered after Shemaroo’s investigation and are granted at their discretion.
- Subscriptions purchased via Apple App Store or Google Play: cancel the subscription through your Apple/Google account (not just the Shemaroo app). Check the App Store/Play Store help pages for steps to stop automatic renewals.
- Website subscriptions: look for an account or subscription settings page to cancel; if you cannot cancel online, contact Shemaroo support and keep a record of your request.
- If online methods fail: escalate to Shemaroo support, and if necessary, send a physical registered letter (preferably with acknowledgment of receipt) to the company’s registered office in Mumbai (address below).
What happens when you cancel
When you cancel a subscription, cancelling via the platform where you subscribed (App Store, Google Play, or Shemaroo website/app) typically stops future renewals. Many subscription services allow access until the end of the paid period even after cancellation; check your account or confirmation message for specifics. For one‑off product bookings, cancellation within the stated window may prevent delivery or trigger a refund per Shemaroo’s terms.
Data associated with your account (watch history, account profile, order records) may be retained according to Shemaroo’s privacy policy and terms; if you need data removal, ask support and reference privacy/retention sections of the applicable policy.
Will I get a refund?
Shemaroo’s publicly posted Terms of Use include a few specific rules for app‑booked products: a 4‑hour cancellation window for certain app product bookings and a full refund if a product cannot be delivered within 30 days due to accessibility issues. For quality complaints (excluding packaging damage), users must report within 24 hours of delivery; refunds or replacements are possible after Shemaroo’s internal investigation and are granted at their discretion. There is no publicly available, Canada‑specific refund policy for Shemaroo’s OTT services; refunds for subscriptions purchased through Apple or Google are typically governed by those platforms’ refund processes.
Shemaroo plans and pricing
| Plan / Item | Price (CAD) | Billing period |
|---|---|---|
| Basic (example) | Varies | Varies |
| Standard (example) | Varies | Varies |
| Premium (example) | Varies | Varies |
| In‑app product bookings (e.g., Tabbarukh / Chaddar) | Varies | One‑time / Varies |
Your consumer rights in Canada
No Shemaroo documentation was located that sets out Canada‑specific consumer rights. In Canada, consumer protections are largely provincial and can vary by province; there is no single federal 14‑day statutory cancellation right universally applicable to all online purchases. If you believe your consumer rights have been infringed, consider contacting your payment provider (credit card company or bank) to dispute a charge, and consult your provincial consumer protection office for guidance on refunds and unfair practices. For subscription purchases via Apple or Google, those platforms also have their own refund and dispute channels.
Customer experiences
Publicly available review sources for Shemaroo in Canada did not show positive review listings on platforms like Trustpilot or ProductReview Canada. User complaint summaries indicate recurring issues including difficulty cancelling subscriptions, receiving unexpected/unauthorized charges, and trouble unsubscribing via web or app. These reports suggest keeping careful records when you cancel or request refunds so you can escalate if needed.
Documentation checklist
- Order number / transaction ID and date/time of purchase or booking
- Payment receipt or screenshot from the Shemaroo app, website, or app store (Apple/Google)
- Screenshots showing booking, cancellation attempts, or subscription status
- Bank or credit card statement showing the charge
- Photos or timestamps if reporting delivery or quality issues (including tracking info)
- Copies of any messages or emails with Shemaroo support
- Record of the device/account used (Apple ID / Google account) when purchase occurred
Common mistakes
Consumers often assume cancelling in the Shemaroo app is sufficient when the subscription was billed through the Apple App Store or Google Play; this can leave the platform subscription active and still billing. Another common error is missing the short complaint windows for product bookings (Shemaroo’s Terms mention a 4‑hour cancellation window for some app bookings and a 24‑hour window for quality complaints), or failing to collect evidence (receipts, screenshots, delivery photos) before contacting support. Finally, users sometimes contact the wrong support channel or do not follow up if they don’t receive a written confirmation of cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app product booking (app‑based products) | Possible if cancelled within 4 hours; full refund if not delivered within 30 days | Low to Medium |
| Delivered product quality complaint | Possible if reported within 24 hours; replacement/refund after investigation, at Shemaroo’s discretion | Medium (requires evidence and investigation) |
| Not delivered within 30 days | Full refund per Shemaroo Terms | Low (if documentation proves non‑delivery) |
| App Store / Google Play subscription | Not specified by Shemaroo; governed by store/platform policies | Variable (may be Medium to High if escalation is needed) |
| Website subscription | Not specified by Shemaroo in Canada; case‑by‑case | Variable |
| Postal letter to registered office | Subject to Shemaroo Terms and the circumstances; can support disputes | Low to Medium (slow but formal) |
After cancelling
After you cancel, keep all confirmation emails or screenshots showing cancellation, and confirm that future billing has stopped by checking your bank or card statements. If you do not receive a written confirmation, follow up with Shemaroo support and, if necessary, with your payment provider or the App Store/Google Play support teams. Useful references: Shemaroo Terms of Use (Shemaroo Terms of Use) and ShemarooVerse Terms (ShemarooVerse Terms). If you experienced difficulties cancelling or unauthorized charges, consider contacting your bank/card issuer to request a dispute or chargeback and consult your provincial consumer protection office for next steps.
Address
SHEMAROO ENTERTAINMENT LIMITED, Shemaroo House, Plot No. 18, Marol Co‑op. Industrial Estate, Off Andheri Kurla Road, Andheri (East), Mumbai - 400059, India