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I hereby notify you of my decision to terminate the contract relating to the Skylight service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Skylight: Easy Method
What is Skylight
Skylight is a digital photo frame and calendar service (branded by Glimpse LLC) designed to let families and users share photos, videos and calendar content to a connected display and mobile apps. It combines hardware (Skylight Frames) with cloud services and optional subscription tiers that enable features such as videos, captions, albums and premium calendar functions.
How to cancel Skylight
- If you subscribed via the Apple App Store: cancel the Skylight Plus or in-app subscription through your Apple account (Skylight cannot cancel App Store subscriptions for you). See Apple’s subscription management in your device settings or at Apple’s support pages.
- If you subscribed via Google Play: cancel through your Google Play subscriptions (Skylight cannot cancel Google Play subscriptions for you). See the Skylight help article on managing subscriptions: Managing Your Frame/Calendar Plus Subscription.
- If you subscribed on the Skylight website: email help@myskylight.com with the subject or message containing the words “Cancel Subscription.” Skylight’s policy states they will refund the unused, prepaid portion on a pro‑rated monthly basis for webstore subscriptions; see the terms: Skylight Terms of Service (Canada).
- If you prefer a formal mailed cancellation, send a registered letter (raccomandata A/R) addressed to: Glimpse LLC (dba Skylight), ATTN: LEGAL/ARBITRATION, 101A Clay St #144, San Francisco, California 94111, USA. Include your account email, order or subscription receipt, device serial (if applicable) and the explicit request “Cancel Subscription.”
What happens when you cancel
When you cancel a subscription, billing stops according to the store or payment method: App Store and Google Play subscriptions follow the stores’ billing cycles and will not be cancellable by Skylight; webstore cancellations typically stop renewal and may result in a pro‑rated refund for the unused period. Access to paid features normally continues until the end of the prepaid billing period.
Your Skylight account and any photos or calendars stored on Skylight’s servers may persist after cancellation. If you want copies of your photos or calendar data, download or export them before cancellation or shortly after; retaining proof of cancellation and any confirmation emails is important if you need to dispute future charges.
Will I get a refund?
Refunds depend on how you purchased Skylight. If you purchased the subscription through the Skylight website, Skylight’s stated policy is to refund the unused, prepaid portion on a pro‑rated monthly basis when you cancel the webstore subscription. For purchases made through the Apple App Store or Google Play, refunds and returns are handled by those stores - Skylight cannot cancel or directly refund those subscriptions.
For hardware or product refunds, Skylight’s policy for Canadian customers offers product refunds or replacements within 120 days of purchase in some cases, and for products purchased through the Skylight webstore you can return for a full refund within 4 months of purchase. If you opt for a product refund, you must return the product within 30 days using a prepaid shipping label, per Skylight’s stated terms. There is no specific 14‑day cooling‑off period referenced on Skylight’s policy pages for Canada; their posted return windows (120 days / 4 months) exceed many minimum statutory periods. See Skylight’s return and refund policy: Refund & Return Policy and the Canadian terms: Terms of Service (Canada).
Skylight plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Skylight Plus (Frame/Calendar) | C$49 | Annual | Videos, captions, remote settings, albums, slideshow mirroring |
| Skylight Plus (via App Store) - Frame Plus Monthly | C$4.99 | Monthly | Same as Frame Plus |
| Skylight Plus (via App Store) - Frame Plus Annual | C$49 | Annual | Same as Frame Plus |
| Skylight Digital Monthly (via App Store) | C$6.49 | Monthly | Digital subscription tier |
| Skylight Digital Yearly (via App Store) | C$49.99 | Annual | Digital subscription tier |
| Calendar Plus Monthly (via App Store) | C$11.00 | Monthly | Calendar-related premium features |
| Calendar Plus Annual (via App Store) | C$109.99 | Annual | Calendar-related premium features |
Your consumer rights in Canada
Canadian consumers have protections under provincial consumer protection laws. These include rights to reasonable refunds, exchanges or repairs where goods are defective or not as described, and additional protections in some provinces (for example, Quebec has specific rules including certain cooling‑off rights and obligations for repairs/replacements). If you bought Skylight hardware from a Canadian retailer such as Best Buy Canada, that retailer’s return policy (often 30 days) applies in addition to any statutory rights.
Skylight’s posted refund windows (up to 120 days or 4 months for webstore purchases) are generally more generous than minimum statutory minima, but they do not appear to advertise a standard 14‑day cooling‑off right for Canadian consumers. If you believe your statutory rights are not being respected, contact provincial consumer protection authorities or the retailer where you purchased the item.
Customer experiences
Many users praise Skylight for ease of setup, a family‑friendly design, and convenience for sharing photos and staying organized; some reviewers specifically note benefits for organization and positive, responsive customer service. See Canadian Trustpilot and product reviews for examples: Trustpilot Skylight reviews and product listings such as on Amazon Canada.
Conversely, several users report frustrations: subscription costs have risen for some customers (with complaints that previously‑included core features are now paywalled), and app reliability issues such as syncing failures, freezing and photo loading problems are commonly mentioned in forums and community threads. See community discussions for context: Reddit Skylight calendar threads.
Documentation checklist
- Order confirmation or receipt (webstore, App Store, or Google Play receipt)
- Account email address used for Skylight
- Device serial number (if cancelling or returning a frame)
- Screenshots of subscription receipts or billing statements
- Copy of any correspondence with Skylight support
- Tracking number and prepaid return label (if returning hardware)
- Date and time stamped proof of cancellation request (email or registered mail receipt)
Common mistakes
A common mistake is attempting to cancel an App Store or Google Play subscription through Skylight support - those store subscriptions must be cancelled through Apple or Google. Another frequent error is failing to keep proof of the cancellation request (confirmation email or registered‑mail receipt), which makes disputes harder to resolve. Users also sometimes expect an immediate refund when cancellation may only stop future renewals and leave access until the end of the billing period. For hardware refunds, missing the return deadline (for example, failing to ship the product within 30 days when required) can forfeit a refund option.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds handled by Apple; Skylight cannot cancel or refund | Easy to cancel via Apple account; refund requests depend on Apple |
| Google Play subscription | Refunds handled by Google; Skylight cannot cancel or refund | Easy to cancel via Google Play; refund depends on Google policy |
| Skylight webstore subscription | Pro‑rated refund of unused prepaid months (Skylight policy) | Moderate: email help@myskylight.com or request via support |
| Registered mail to Legal/Arbitration | Formal cancellation notice; refund outcome follows policy and proof | Harder: requires preparing documents, sending registered mail and waiting for response |
After cancelling
After cancellation, keep confirmation emails and monitor your bank or card statements for any unexpected charges. Remove or update saved payment methods in your Skylight account (or app) and download any photos, videos or calendar data you wish to keep. If you were billed after cancellation, contact Skylight support at help@myskylight.com and provide your cancellation proof; for subscription management guidance see Skylight’s subscription help: Managing Your Frame/Calendar Plus Subscription and consult the Canadian Terms at Skylight Terms of Service (Canada).
Address
Glimpse LLC (dba Skylight), ATTN: LEGAL/ARBITRATION, 101A Clay St #144, San Francisco, California 94111, USA