Cancellation Skylight: Easy Method

What is Skylight

Skylight is a digital photo frame and calendar service (branded by Glimpse LLC) designed to let families and users share photos, videos and calendar content to a connected display and mobile apps. It combines hardware (Skylight Frames) with cloud services and optional subscription tiers that enable features such as videos, captions, albums and premium calendar functions.

How to cancel Skylight

• If you subscribed via the Apple App Store: cancel the Skylight Plus or in-app subscription through your Apple account (Skylight cannot cancel App Store subscriptions for you). See Apple’s subscription management in your device settings or at Apple’s support pages.
• If you subscribed via Google Play: cancel through your Google Play subscriptions (Skylight cannot cancel Google Play subscriptions for you). See the Skylight help article on managing subscriptions: Managing Your Frame/Calendar Plus Subscription.
• If you subscribed on the Skylight website: email help@myskylight.com with the subject or message containing the words “Cancel Subscription.” Skylight’s policy states they will refund the unused, prepaid portion on a pro‑rated monthly basis for webstore subscriptions; see the terms: Skylight Terms of Service (Canada).
• If you prefer a formal mailed cancellation, send a registered letter (raccomandata A/R) addressed to: Glimpse LLC (dba Skylight), ATTN: LEGAL/ARBITRATION, 101A Clay St #144, San Francisco, California 94111, USA. Include your account email, order or subscription receipt, device serial (if applicable) and the explicit request “Cancel Subscription.”

What happens when you cancel

When you cancel a subscription, billing stops according to the store or payment method: App Store and Google Play subscriptions follow the stores’ billing cycles and will not be cancellable by Skylight; webstore cancellations typically stop renewal and may result in a pro‑rated refund for the unused period. Access to paid features normally continues until the end of the prepaid billing period.

Your Skylight account and any photos or calendars stored on Skylight’s servers may persist after cancellation. If you want copies of your photos or calendar data, download or export them before cancellation or shortly after; retaining proof of cancellation and any confirmation emails is important if you need to dispute future charges.

Will I get a refund?

Refunds depend on how you purchased Skylight. If you purchased the subscription through the Skylight website, Skylight’s stated policy is to refund the unused, prepaid portion on a pro‑rated monthly basis when you cancel the webstore subscription. For purchases made through the Apple App Store or Google Play, refunds and returns are handled by those stores - Skylight cannot cancel or directly refund those subscriptions.

For hardware or product refunds, Skylight’s policy for Canadian customers offers product refunds or replacements within 120 days of purchase in some cases, and for products purchased through the Skylight webstore you can return for a full refund within 4 months of purchase. If you opt for a product refund, you must return the product within 30 days using a prepaid shipping label, per Skylight’s stated terms. There is no specific 14‑day cooling‑off period referenced on Skylight’s policy pages for Canada; their posted return windows (120 days / 4 months) exceed many minimum statutory periods. See Skylight’s return and refund policy: Refund & Return Policy and the Canadian terms: Terms of Service (Canada).

Skylight plans and pricing

Your consumer rights in Canada

Canadian consumers have protections under provincial consumer protection laws. These include rights to reasonable refunds, exchanges or repairs where goods are defective or not as described, and additional protections in some provinces (for example, Quebec has specific rules including certain cooling‑off rights and obligations for repairs/replacements). If you bought Skylight hardware from a Canadian retailer such as Best Buy Canada, that retailer’s return policy (often 30 days) applies in addition to any statutory rights.

Skylight’s posted refund windows (up to 120 days or 4 months for webstore purchases) are generally more generous than minimum statutory minima, but they do not appear to advertise a standard 14‑day cooling‑off right for Canadian consumers. If you believe your statutory rights are not being respected, contact provincial consumer protection authorities or the retailer where you purchased the item.

Customer experiences

Many users praise Skylight for ease of setup, a family‑friendly design, and convenience for sharing photos and staying organized; some reviewers specifically note benefits for organization and positive, responsive customer service. See Canadian Trustpilot and product reviews for examples: Trustpilot Skylight reviews and product listings such as on Amazon Canada.

Conversely, several users report frustrations: subscription costs have risen for some customers (with complaints that previously‑included core features are now paywalled), and app reliability issues such as syncing failures, freezing and photo loading problems are commonly mentioned in forums and community threads. See community discussions for context: Reddit Skylight calendar threads.

Documentation checklist

• Order confirmation or receipt (webstore, App Store, or Google Play receipt)
• Account email address used for Skylight
• Device serial number (if cancelling or returning a frame)
• Screenshots of subscription receipts or billing statements
• Copy of any correspondence with Skylight support
• Tracking number and prepaid return label (if returning hardware)
• Date and time stamped proof of cancellation request (email or registered mail receipt)

Common mistakes

A common mistake is attempting to cancel an App Store or Google Play subscription through Skylight support - those store subscriptions must be cancelled through Apple or Google. Another frequent error is failing to keep proof of the cancellation request (confirmation email or registered‑mail receipt), which makes disputes harder to resolve. Users also sometimes expect an immediate refund when cancellation may only stop future renewals and leave access until the end of the billing period. For hardware refunds, missing the return deadline (for example, failing to ship the product within 30 days when required) can forfeit a refund option.

Comparative recap

After cancelling

After cancellation, keep confirmation emails and monitor your bank or card statements for any unexpected charges. Remove or update saved payment methods in your Skylight account (or app) and download any photos, videos or calendar data you wish to keep. If you were billed after cancellation, contact Skylight support at help@myskylight.com and provide your cancellation proof; for subscription management guidance see Skylight’s subscription help: Managing Your Frame/Calendar Plus Subscription and consult the Canadian Terms at Skylight Terms of Service (Canada).

Address

Glimpse LLC (dba Skylight), ATTN: LEGAL/ARBITRATION, 101A Clay St #144, San Francisco, California 94111, USA