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I hereby notify you of my decision to terminate the contract relating to the Sonyliv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sonyliv: Easy Method
What is Sonyliv
Overview
SonyLIV is an over-the-top (OTT) streaming service owned by Sony that provides on-demand TV shows, movies, originals and live sports. It operates subscriptions for different markets and payment channels (direct web payments, app stores, and third-party platforms), and offers both ad-supported and premium content packages.
How to cancel Sonyliv
- Via Web / Direct payment (credit card, debit card, UPI, wallets): Sign in at SonyLIV, go to My Purchases and click “Cancel”. The subscription will remain active until the end of your current billing cycle. For details see SonyLIV help - cancel subscription.
- Via Google Play (Android): Open the Google Play Store → Subscriptions → select SonyLIV → tap “Unsubscribe”. See SonyLIV help for guidance.
- Via Apple App Store (iOS): On your iPhone/iPad go to Settings → iTunes & App Store → tap your Apple ID → View Apple ID → Subscriptions → select SonyLIV → “Cancel Subscription”. Refer to SonyLIV help.
- Via Amazon (Fire Stick / Amazon Store): On Amazon.com go to “Your Memberships and Subscriptions” → Manage Subscription → Advanced Controls → end the subscription. See SonyLIV help.
What happens when you cancel
When you cancel a SonyLIV subscription your access typically continues until the end of the current billing period; you will not immediately lose access unless stated otherwise. Cancellation stops future automatic renewals but does not delete your SonyLIV account or remove any viewing history or saved preferences. If you subscribed via an app store (Apple/Google) the cancellation must be made through that store - canceling on SonyLIV’s website will not stop store-managed renewals.
Will I get a refund?
SonyLIV’s policy states that it does not provide refunds or credits for partially used membership periods or for unwatched content; access remains until the subscription period ends. An exception exists where specific content or pack access is withdrawn (for example, if a pack expired after a given date); in such cases SonyLIV may process refunds for the unused period to the original payment method. For SonyLIV’s statements see refund policy and SonyLIV FAQs.
Sonyliv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (web/other direct payments) | C$9.99 + applicable taxes | Monthly | Premium access via web or direct payment methods (not via Apple/Google). Price inclusive of taxes. |
| Annual (web/other direct payments) | C$49.99 + applicable taxes | Annual | Premium access via web or direct payment methods (not via Apple/Google). Price inclusive of taxes. |
| LIV Special+ with Ads (VPN workaround reference) | C$3.27/month | Monthly | Lower-tier plan with ads (referenced in VPN workaround contexts - availability may be limited or unofficial in Canada). |
| LIV Premium (VPN workaround reference) | C$4.92/month | Monthly | Higher tier plan (referenced in third-party VPN-related sources; may not reflect official Canadian offerings). |
| LIV Special+ without Ads (VPN workaround reference) | C$6.55/month | Monthly | Ad-free version of Special+ plan (third-party, potentially unofficial). |
Official Canadian pricing on SonyLIV’s support pages lists the C$9.99/month and C$49.99/year plans; lower-tier plans shown above appear mainly in VPN workaround guides and may not be official Canadian offerings. App store prices can include additional taxes charged by Apple/Google.
Your consumer rights in Canada
SonyLIV’s terms do not establish a UK/EU style 14-day cooling-off right for Canada; the 14-day right referenced in some terms applies only in certain jurisdictions such as the UK/EU. SonyLIV’s public policy does not state a statutory refund right specifically for Canadian customers. If you believe you were wrongfully charged after cancelling, you can contact your payment provider (credit card issuer, bank, PayPal) about chargeback or dispute options and consult provincial consumer protection agencies for guidance. This text is informational and not legal advice; for legal rights specific to your province consult a local consumer protection office.
Customer experiences
Public reviews (for example on Trustpilot Canada and Reddit) show a mix of complaints and service issues: recurring items include poor streaming quality and buffering, frequent ads, app performance problems, and reports of unresponsive customer support or continued billing after cancellation. No positive reviews were found on Trustpilot Canada in the provided dataset. There are individual reports of unsuccessful refund requests and difficulties where an in-app or region-specific subscription did not behave as expected.
Documentation checklist
- Subscription order confirmation (email or receipt)
- Payment receipts or bank statements showing charges
- Screenshot of subscription status or My Purchases page
- Cancellation confirmation (email or in‑app screenshot) with timestamp
- Correspondence with SonyLIV support (emails, chat logs)
- If subscribed via Apple/Google/Amazon: subscription screen or store receipt showing the subscription source
Common mistakes
A frequent error is cancelling on the SonyLIV website when the subscription was purchased through Apple, Google or Amazon. Because those stores manage billing, the subscription must be cancelled through the relevant store; otherwise billing may continue. Another common mistake is assuming cancellation entitles you to an immediate refund - SonyLIV’s standard policy does not provide refunds for unused time unless an exceptional content removal applies. Failure to save cancellation confirmations or timestamps also makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Direct payment | No (standard policy: no refunds for partial periods; exceptions for content removal) | Easy |
| Google Play (Android) | No (request refunds via Google Play support; SonyLIV policy generally no refunds) | Moderate |
| Apple App Store (iOS) | No (request refunds via Apple; SonyLIV policy generally no refunds) | Moderate |
| Amazon (Fire Stick / Amazon Store) | No (manage via Amazon; SonyLIV policy generally no refunds) | Moderate |
After cancelling
Keep your cancellation confirmation and check that the subscription does not renew at the next billing date. If you are billed after cancelling, contact the payment provider to dispute the charge and provide your documentation checklist items. For help and policy information see SonyLIV’s support pages: cancellation help at How can I cancel my subscription, refunds at Will I get a refund if I cancel my subscription?, and general FAQs at SonyLIV FAQs. If you prefer sending a formal cancellation letter, use registered post / raccomandata A/R to notify the company (address below).
Address
Sony Pictures Networks India Pvt. Ltd., Interface Building, Malad West, Mumbai - 400064, India