Cancellation Sonyliv: Easy Method

What is Sonyliv

Overview

SonyLIV is an over-the-top (OTT) streaming service owned by Sony that provides on-demand TV shows, movies, originals and live sports. It operates subscriptions for different markets and payment channels (direct web payments, app stores, and third-party platforms), and offers both ad-supported and premium content packages.

How to cancel Sonyliv

• Via Web / Direct payment (credit card, debit card, UPI, wallets): Sign in at SonyLIV, go to My Purchases and click “Cancel”. The subscription will remain active until the end of your current billing cycle. For details see SonyLIV help - cancel subscription.
• Via Google Play (Android): Open the Google Play Store → Subscriptions → select SonyLIV → tap “Unsubscribe”. See SonyLIV help for guidance.
• Via Apple App Store (iOS): On your iPhone/iPad go to Settings → iTunes & App Store → tap your Apple ID → View Apple ID → Subscriptions → select SonyLIV → “Cancel Subscription”. Refer to SonyLIV help.
• Via Amazon (Fire Stick / Amazon Store): On Amazon.com go to “Your Memberships and Subscriptions” → Manage Subscription → Advanced Controls → end the subscription. See SonyLIV help.

What happens when you cancel

When you cancel a SonyLIV subscription your access typically continues until the end of the current billing period; you will not immediately lose access unless stated otherwise. Cancellation stops future automatic renewals but does not delete your SonyLIV account or remove any viewing history or saved preferences. If you subscribed via an app store (Apple/Google) the cancellation must be made through that store - canceling on SonyLIV’s website will not stop store-managed renewals.

Will I get a refund?

SonyLIV’s policy states that it does not provide refunds or credits for partially used membership periods or for unwatched content; access remains until the subscription period ends. An exception exists where specific content or pack access is withdrawn (for example, if a pack expired after a given date); in such cases SonyLIV may process refunds for the unused period to the original payment method. For SonyLIV’s statements see refund policy and SonyLIV FAQs.

Sonyliv plans and pricing

Official Canadian pricing on SonyLIV’s support pages lists the C$9.99/month and C$49.99/year plans; lower-tier plans shown above appear mainly in VPN workaround guides and may not be official Canadian offerings. App store prices can include additional taxes charged by Apple/Google.

Your consumer rights in Canada

SonyLIV’s terms do not establish a UK/EU style 14-day cooling-off right for Canada; the 14-day right referenced in some terms applies only in certain jurisdictions such as the UK/EU. SonyLIV’s public policy does not state a statutory refund right specifically for Canadian customers. If you believe you were wrongfully charged after cancelling, you can contact your payment provider (credit card issuer, bank, PayPal) about chargeback or dispute options and consult provincial consumer protection agencies for guidance. This text is informational and not legal advice; for legal rights specific to your province consult a local consumer protection office.

Customer experiences

Public reviews (for example on Trustpilot Canada and Reddit) show a mix of complaints and service issues: recurring items include poor streaming quality and buffering, frequent ads, app performance problems, and reports of unresponsive customer support or continued billing after cancellation. No positive reviews were found on Trustpilot Canada in the provided dataset. There are individual reports of unsuccessful refund requests and difficulties where an in-app or region-specific subscription did not behave as expected.

Documentation checklist

• Subscription order confirmation (email or receipt)
• Payment receipts or bank statements showing charges
• Screenshot of subscription status or My Purchases page
• Cancellation confirmation (email or in‑app screenshot) with timestamp
• Correspondence with SonyLIV support (emails, chat logs)
• If subscribed via Apple/Google/Amazon: subscription screen or store receipt showing the subscription source

Common mistakes

A frequent error is cancelling on the SonyLIV website when the subscription was purchased through Apple, Google or Amazon. Because those stores manage billing, the subscription must be cancelled through the relevant store; otherwise billing may continue. Another common mistake is assuming cancellation entitles you to an immediate refund - SonyLIV’s standard policy does not provide refunds for unused time unless an exceptional content removal applies. Failure to save cancellation confirmations or timestamps also makes disputes harder to resolve.

Comparative recap

After cancelling

Keep your cancellation confirmation and check that the subscription does not renew at the next billing date. If you are billed after cancelling, contact the payment provider to dispute the charge and provide your documentation checklist items. For help and policy information see SonyLIV’s support pages: cancellation help at How can I cancel my subscription, refunds at Will I get a refund if I cancel my subscription?, and general FAQs at SonyLIV FAQs. If you prefer sending a formal cancellation letter, use registered post / raccomandata A/R to notify the company (address below).

Address

Sony Pictures Networks India Pvt. Ltd., Interface Building, Malad West, Mumbai - 400064, India