Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Spark
4900 Ambroise‑Lafortune
J7H 1S6 Boisbriand
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Spark service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Spark: Easy Method
What is Spark
Spark is a service platform that manages bookings and appointments through mobile apps and web interfaces. It is used by service providers and customers for scheduling, payments and delivery of booked services, with terms and operational policies published by the company on its site.
The information below focuses on cancelling Spark access or subscriptions in Canada and summarises Spark’s stated refund and cancellation positions alongside practical steps and documentation tips.
How to cancel Spark
- If you subscribed or paid through the Apple App Store: open the App Store on your iPhone/iPad, tap your profile, go to Subscriptions, find Spark (or the relevant app name) and choose Cancel Subscription. Keep your confirmation/receipt from Apple.
- If you subscribed or paid through Google Play: open the Google Play Store app, tap your profile, go to Payments & subscriptions → Subscriptions, find Spark and Cancel. Save the Google Play confirmation or order ID.
- If you subscribed or booked via Spark’s website or web dashboard: sign in to your Spark account, go to Account/Billing or Subscriptions, and use the cancel or manage subscription option. If no web cancellation option is visible, contact Spark support from the account’s help/contact area and keep the support ticket number or correspondence.
- If you prefer written notice (or need proof for disputes): send a signed letter by tracked mail (e.g., registered post/raccomandata A/R) to Spark’s Canadian address (see the Address section) and retain the postal receipt and tracking proof.
What happens when you cancel
When you cancel, access and billing treatment depend on how you purchased the service. If the subscription or booking was billed through a platform (App Store or Google Play), the store’s billing system usually controls renewals and may keep access until the paid period ends. If you cancelled through Spark’s website, Spark’s account controls and support will determine immediate access or access through the end of the billing cycle. Spark’s published policy indicates bookings are final and non‑refundable; cancelling typically stops future renewals rather than automatically entitling you to a refund.
Data associated with your account (bookings, messages, receipts) is handled according to Spark’s privacy and retention policies. If you need data exported or deleted after cancellation, request that explicitly from Spark support and keep copies of any correspondence and confirmations.
Will I get a refund?
Spark’s stated policy (effective December 2024) is that bookings are final and non‑refundable and cancellations do not result in refunds. This policy is published on Spark’s site: Spark Refund & Cancellation. Another Spark‑related page allows refund requests within 7 days in some contexts, but that is a different site and not Canada‑specific: sparkapps.net Terms.
Exceptions can sometimes arise if the payment was processed by Apple or Google (their refund processes and rules apply), or if your bank/card issuer or payment processor provides a chargeback or refund option for billing errors. If you believe you are entitled to a refund for reasons such as duplicate billing, fraud, or failure to provide the purchased service, raise the issue first with Spark support, then with the payment platform or card issuer if needed. Keep all receipts and correspondence.
Spark plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Plan details | Varies | Varies | Pricing and plan names are not provided in the available public data for Canada; consult your account or Spark’s pricing pages for specifics. |
Your consumer rights in Canada
Searches did not reveal a Canada‑specific statutory right (such as a universal 14‑day cooling‑off period) that automatically overrides Spark’s stated no‑refund policy for bookings. Consumer protection laws in Canada vary by province and by the type of service or contract; remedies may exist where a product or service is misrepresented, not delivered as contracted, or paid for through unlawful means.
If you think your consumer rights have been breached, consider contacting your provincial consumer protection office or the federal Competition Bureau for guidance, and preserve all transaction records and communications to support a complaint. For platform purchases, Apple and Google have their own dispute and refund channels you can also use.
Customer experiences
User feedback about Spark is mixed. A GetApp Canada review highlighted positives such as fast, custom API connections, responsive support and strong troubleshooting capabilities: GetApp Canada review. Conversely, forum and social posts (in contexts such as Spark drivers) report serious app performance problems - freezes, crashes on iPhone, and issues while scanning or accepting orders - as well as reports of account deactivations and slow or unsatisfactory support responses. One example discussion is on Reddit: Reddit report of app issues.
These experiences suggest that technical problems and support responsiveness are the main customer pain points, while some users find the platform functional and well supported in other cases.
Documentation checklist
- Account email and username used with Spark
- Order ID(s), subscription ID(s), or payment receipt(s)
- Date and time of booking/payment
- Platform used to pay or subscribe (Apple App Store, Google Play, Web)
- Screenshots of billing entries, app/subscription pages, and any confirmation messages
- Support ticket numbers, emails or chat transcripts with Spark
- Device information (make/model, OS and app version) if the issue is technical
- Proof of sent registered mail if you use postal cancellation (tracking number, delivery confirmation)
Common mistakes
Many cancellations run into problems because people assume cancelling the app removes the subscription - deleting the app does not cancel a subscription billed by Apple or Google. Another common error is failing to save receipts or confirmation numbers, which makes disputes harder to resolve. Some customers expect an automatic refund when they cancel; Spark’s published position is that bookings are final, so relying on an automatic refund can lead to frustration. Finally, customers sometimes contact the app developer for refunds for purchases billed through a store instead of using the store’s refund process, which delays a resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Generally non‑refundable per Spark; Apple handles refunds under its policies - see Apple for details | Medium (must use Apple’s refund process if needed) |
| Google Play subscription | Generally non‑refundable per Spark; Google handles refunds under its policies - see Google for details | Medium (must use Google’s refund process if needed) |
| Web / billed by Spark | Spark’s published policy states bookings are final and non‑refundable; exceptions are handled case‑by‑case | Varies (contact Spark support; escalate with payment provider if necessary) |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts and any support correspondence. If you do not receive a confirmation, follow up with Spark support and retain your message/ticket ID. For purchases handled by Apple or Google, check your purchase history and any email confirmations from the store. If you believe Spark or the store billed you incorrectly or refused a legitimate refund, you can open a dispute with your payment provider or card issuer, and file a consumer complaint with provincial authorities if needed.
Useful links: Spark’s own refund page (Spark Refund & Cancellation), a Spark‑related terms page (sparkapps.net Terms), a third‑party review (GetApp Canada review), and example user reports (Reddit discussion).
Address
4900 Ambroise‑Lafortune, Boisbriand, QC J7H 1S6, Canada