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Cancellation service #1 in Canada
StackTV is a Canadian streaming package that provides live and on-demand access to several Corus-owned television channels and programming through third-party platforms such as Amazon Prime Video Channels, Bell Fibe TV, and selected TV providers. It is ad-supported even for paying subscribers and is primarily marketed as a channel bundle rather than a standalone direct-to-consumer service.
When you cancel STACKTV through a provider, access typically continues until the end of your current paid billing period; if you cancel during a free trial you should lose access immediately at the trial end but you should verify the provider’s confirmation. Renewal charges stop after cancellation takes effect. Providers retain account and billing records according to their privacy policies; streaming history or app settings may be removed or kept per provider policies.
StackTV itself does not publish a unified refund policy; refunds are generally handled by the platform or provider you subscribed through (Amazon, Rogers, Bell, Fubo, etc.). There are consumer reports of users being charged during trial periods and seeking refunds with mixed outcomes. Under Canadian consumer protection law there is no universal automatic right to a refund for digital streaming services unless a provider’s terms or a provincial statute specifically grants it, though you may dispute charges with your payment provider or seek chargebacks in cases of misrepresentation or unauthorized billing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Amazon Prime Video Channel - STACKTV | C$14.99/month | Monthly | Live and on-demand access to Corus-owned channels via Prime Video; 7-day free trial |
| Prime Video Bundle (Hayu + STACKTV) | C$14.99/month | Monthly | Includes both Hayu and STACKTV at a bundled rate through Prime Video |
| Bell Fibe TV app add-on | C$10.00/month | Monthly | STACKTV added to an existing Bell Fibe TV app subscription |
| FuboTV Premium (includes STACKTV) | C$34.99/month | Monthly | FuboTV Premium plan includes STACKTV and additional live TV channels |
Note: Older Rogers Ignite pricing (historical references of C$9.99 or C$12.99/month) appears outdated; current official pricing for 2026 lists Amazon, Bell, and Fubo options. Verify current rates on the provider you subscribed through.
Canadian consumers should be aware that free-trial cancellation deadlines must be met to avoid charges; cancel before the trial end via the provider’s subscription settings. StackTV is ad-supported even for paying subscribers, and that feature is disclosed in provider FAQs. Content availability can change because of licensing: full seasons or episodes may be removed or expire. If you believe you were billed in error or misled about a trial, you can file complaints with the provider, seek refunds through your payment card issuer, or contact your provincial consumer protection office for guidance on statutory rights; remedies vary by province and by the exact nature of the transaction.
User feedback is mixed. Positive comments highlight easy access to multiple Corus channels and attractive free-trial offers. Negative reports commonly cite frequent and intrusive adverts during on-demand playback, missing or removed episodes and seasons due to licensing limits, and difficulty obtaining timely resolution from customer support when cancelling or requesting refunds. Trial-period disputes sometimes involve the subscriber being redirected between platform support and Corus without clear resolution.
Common errors include cancelling on the wrong platform (for example attempting to cancel at stacktv.ca when you subscribed through Amazon Prime Video Channels), missing the exact trial end date and being charged for the first month, and failing to keep cancellation confirmations or screenshots. Another frequent issue is assuming that cancelling STACKTV through one service will cancel related bundle arrangements - always verify that the specific Prime Video Channel or provider add‑on subscription has been terminated.
| Method | Refund | Difficulty |
|---|---|---|
| Amazon Prime Video Channels | Refunds handled by Amazon per its policies; no unified StackTV refund policy | Low |
| Rogers Xfinity TV / Ignite | Provider-dependent; refunds are inconsistent and may require support escalation | Medium - High |
| Bell Fibe TV app / MyBell | Refunds handled by Bell according to its terms; contact MyBell for disputes | Medium |
| General cancellation by letter | No guaranteed refund; slower and requires proof of receipt | High |
After you cancel, keep confirmation emails, screenshots of the cancelled subscription page, and final billing statements. If you were charged in error, contact the provider’s support first and provide your documentation; if unresolved, contact your payment card issuer to dispute a charge. For feedback or programming concerns you can email [email protected]. Helpful links: StackTV official site (stacktv.ca), an Amazon subscription help overview (search “Amazon Prime Video Channels manage subscriptions”), Rogers support summaries (takeonedigitalnetwork.com), and a Corus announcement about Bell availability (corusent.com).
StackTV / Corus Entertainment, 121 Bloor Street East, Suite 1500, Toronto, ON M4W 3M5, Canada
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.