Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Videostream
108 Ahrens St
N2H 4C3 Kitchener
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Videostream service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Videostream: Easy Method
What is Videostream
Videostream is a streaming app/service that lets users play video content from their devices or cloud storage to a TV or other display. It typically offers a free tier with basic playback and one or more paid tiers that remove limits or add features such as higher-resolution streaming, remote control functionality, or multi-device support.
The service is account-based and may be billed directly through Videostream or via a third-party platform (for example, Google Play or Apple App Store), depending on how the subscription was purchased.
How to cancel Videostream
Cancellation steps vary depending on whether you subscribed directly through Videostream’s website or through a third-party app store. Follow the appropriate path for where you originally purchased the subscription, and keep transaction details handy before you start.
- Log in to your Videostream account on the official website.
- Open Account or Subscription settings and locate the active subscription.
- Choose Cancel subscription or Turn off auto-renew, then follow the on-screen prompts to confirm.
- Check your email for a cancellation confirmation and save it; if you don’t receive one, take a screenshot of the final confirmation screen.
- If you subscribed through Google Play, open Google Play Subscriptions and cancel there; if through Apple, cancel in Apple Subscriptions.
- If you cannot cancel online, contact Videostream customer support with your account email and transaction ID and request cancellation in writing.
- After cancellation, verify that auto-renewal is disabled by checking your payment provider or app store subscription list.
What happens when you cancel
When you cancel, your access to premium features typically continues until the end of the current paid billing period; after that date, the account will revert to the free tier or be deactivated according to Videostream’s policy. You should retain access to any content you uploaded or settings tied to the account unless the provider states otherwise.
Cancelling stops future automatic renewals but does not necessarily erase your personal data. Videostream’s privacy policy will determine how long account information is retained and how you can request deletion. If you cancel via an app store, the app-store provider's billing records remain separate and may be subject to their retention rules.
Will I get a refund?
Refund eligibility depends on Videostream’s refund policy and where the subscription was purchased. If you bought directly from Videostream, refunds are governed by their terms of service; if you purchased through an app store, Google Play or Apple refund policies apply. Refunds are not guaranteed for simple cancellation - most providers do not refund partial months unless specified.
Exceptions where a refund is more likely include clear technical faults that the provider cannot resolve within a reasonable time, duplicate billing, or charges that violate advertised terms. If you believe you qualify for an exception, contact Videostream support and provide transaction details, screenshots, and a clear description of the issue. If the merchant does not resolve the issue, you can escalate through the app store (if applicable) or request a chargeback through your bank or card issuer as a last resort.
Videostream plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Free | Varies | Varies |
| Premium | Varies | Varies (monthly / yearly) |
| Family / Multi-device | Varies | Varies (monthly / yearly) |
Your consumer rights in Canada
In Canada, consumer protection is a mix of federal and provincial laws. You have the right to clear information about recurring charges, to be informed before a renewal, and to have advertised terms honoured. If a service is defective or not delivered as promised, provincial consumer protection offices can provide guidance and, in some cases, order remedies.
Your personal information is protected under federal privacy legislation (PIPEDA) and provincial equivalents; you can request access to, correction of, or deletion of your personal data in many cases. If you face unauthorized charges, you may dispute them with your card issuer and report suspected fraud to the Canadian Anti-Fraud Centre. For specific rights and steps, consult your provincial consumer protection office or the Government of Canada’s consumer pages.
Customer experiences
User reports about Videostream commonly mention ease of setup and the convenience of streaming local files, while paid users often praise higher-resolution playback and added remote features. Complaints tend to focus on billing transparency, difficulty finding cancellation steps when subscriptions were purchased through third parties, or delays in receiving refund approvals.
Overall, experiences vary by how the subscription was purchased and how quickly support responds. Keeping receipts and subscription confirmations improves the chance of a quick resolution if a billing issue arises.
Documentation checklist
- Account email and username
- Order or transaction ID (from Videostream, Google Play, or Apple receipt)
- Date(s) of charge(s) and billing amount(s)
- Screenshot or copy of subscription status page and any cancellation confirmation
- Correspondence with support (emails, ticket numbers)
- Device and app version information, if reporting technical issues
Common mistakes
One common mistake is assuming cancellation within the app removes billing when the subscription was actually purchased through an app store - cancelling in the wrong place leaves auto-renewal active. Example: closing the app or deleting it does not cancel the subscription.
Another frequent error is failing to capture a confirmation or transaction ID after cancelling; without proof, it can be harder to dispute future charges. Finally, not checking the billing provider (credit card, PayPal, Google, Apple) can delay or prevent a refund or stop recurring payments.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel on Videostream website | Possible if purchased directly; depends on provider policy | Low - straightforward if you have account access |
| Cancel via Google Play | Refunds handled by Google Play - possible within their rules | Low to medium - use Google Play subscription settings |
| Cancel via Apple App Store | Refunds handled by Apple - possible within their rules | Low to medium - use Apple subscription management |
| Contact support / Email | Case-by-case; merchant discretion | Medium - may require follow-up and documentation |
| Bank/card chargeback | Possible if unauthorized or unresolved; not guaranteed | High - time-consuming and may require strong evidence |
After cancelling
After cancellation, confirm that auto-renewal is disabled and save any confirmation messages or screenshots. Monitor your statements for at least one billing cycle to ensure no further charges appear. If you encounter unexpected charges, contact Videostream support first and escalate to the app store or your payment provider if needed.
Helpful resources: Videostream support pages (search the official site for account or billing help), Google Play Subscriptions, Apple Subscriptions, and the Government of Canada consumer information pages at Canada.ca - Consumer protection.
Address
108 Ahrens St, Kitchener, ON N2H 4C3, Canada