Služba pro zrušení č. 1 v United States
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Vidgo.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Vidgo: Easy Method
What is Vidgo
Vidgo is a US-based streaming service that offers live television channels and on-demand content over the internet, focusing on sports, entertainment and news. It provides access through apps on smart TVs, mobile devices, and web browsers, typically via a monthly subscription model.
How to cancel Vidgo
- Sign in to your Vidgo account on the web and check the account or subscription settings for a self-service cancel option; follow the on-screen prompts to cancel if available.
- If no online cancel option is present, contact Vidgo customer support by email or phone and request cancellation; keep the exact date, time, and name of the representative.
- If you prefer written proof or if you encounter trouble, send a cancellation letter by registered mail with return receipt (raccomandata con ricevuta di ritorno) to Vidgo at the address in Section 12; include account details and a clear cancellation statement.
- After cancelling, request and save a confirmation number, cancellation email, or a copy of the return-receipt as proof.
What happens when you cancel
When your cancellation is processed, your access typically continues until the end of the current billing period unless Vidgo states otherwise. The subscription will not automatically renew after that date. Your account information and viewing history may be retained according to Vidgo’s privacy policy and terms of service; you can request deletions or data access under applicable privacy rules in Canada.
Will I get a refund?
Refunds depend on Vidgo’s terms of service and timing of the cancellation. Many streaming services do not provide pro‑rata refunds for partial billing periods; others may offer refunds in specific situations (e.g., accidental charges, duplicate billing). If you believe you qualify for a refund, contact Vidgo support with payment details and the cancellation confirmation. If you paid by credit card and the provider won’t resolve a legitimate charge, you may be able to request a chargeback through your card issuer as a separate remedy.
Vidgo plans and pricing
| Plan | Monthly price (CAD) | Notes |
|---|---|---|
| Basic | Varies | Live channels and limited on‑demand content; exact channel lineup may differ by package. |
| Standard | Varies | Broader channel selection and additional features; availability may change. |
| Premium | Varies | Includes premium channels and extras; prices and bundles may vary by promotion and region. |
Your consumer rights in Canada
Consumer protection in Canada is governed primarily at the provincial level, so specific rights can differ by province. Generally, you are entitled to clear disclosure of contract terms, honest billing practices and the ability to cancel subscriptions according to the provider’s terms. For personal information, the federal privacy law and provincial statutes may grant you access and deletion rights; you can contact the Office of the Privacy Commissioner of Canada for guidance on privacy complaints.
Customer experiences
User reports about Vidgo often highlight the strengths and weaknesses common to live-streaming services: some customers praise channel selection and app compatibility, while others report difficulties with billing, account access, or customer support response times. Experiences vary by user expectations, choice of plan, and how cancellation requests are handled. Keep documentation so you can escalate a problem if needed.
Documentation checklist
- Account email/username and account number (if shown in your Vidgo account)
- Proof of payment (receipt, last credit card transaction showing Vidgo charge)
- Date, time and method of your cancellation request and name of any support representative
- Copies of emails, chat transcripts or written cancellation letters
- Registered mail receipt (raccomandata) or other delivery confirmation if you send a physical cancellation
- Final billing statement or confirmation of non‑renewal
Common mistakes
Common errors include assuming a website visit alone cancels a subscription (some services require a specific cancel action), failing to obtain written confirmation, and not checking the billing period so you’re charged for one more month. For example, a user who cancels on the day of renewal but doesn’t secure a confirmation may still be billed and have difficulty proving they requested cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible depending on timing and policy | Low - immediate if option is available |
| Email or support ticket | Possible; depends on response and documentation | Medium - wait time and need to retain correspondence |
| Registered mail with return receipt | Good evidence for refund disputes; refund still per policy | Medium - requires time and cost for mailing |
| Phone call | Possible if agent confirms cancellation; follow up in writing | Variable - depends on hold times and agent reliability |
After cancelling
Keep all confirmation emails, receipts and registered-mail proof in case of future disputes. If you do not receive confirmation within a reasonable time, follow up with Vidgo support and your payment provider. For privacy concerns or to request deletion of personal data, contact Vidgo’s privacy contact and, if necessary, the Office of the Privacy Commissioner of Canada at priv.gc.ca. For broader consumer help, see Government of Canada consumer information at canada.ca/consumer. For Vidgo-specific help, check Vidgo’s support pages (example: support.vidgo.com) or the contact options shown in your account.
Address
Vidgo
1002 Hemphill Ave. NW
Atlanta, Georgia 30318
United States