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Cancel VIKI
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Viki service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viki: Easy Method
What is Viki
Viki is a streaming service that offers a large catalog of international TV shows and movies with community-contributed subtitles. It provides ad-supported viewing and paid Viki Pass subscriptions that remove ads and add features such as HD playback, multi-device access and offline downloads (availability varies by plan and region).
How to cancel Viki
- On the Viki website or mobile browser: Sign in at viki.com, go to Account Settings → Subscription → Cancel plan → confirm cancellation. You will receive a confirmation email and access remains until the end of your billing cycle. See Viki's instructions: support.viki.com - cancelling.
- Google Play (Android): Using the Android Viki app go to Me → Settings → Viki Pass → Manage Subscriptions → Cancel, or cancel from Google Play subscription management. Benefits continue until the end of the billing period. See: support.viki.com - Google Play.
- Apple (iOS): In the iOS Viki app go to Me → Settings → Manage subscriptions → Cancel (you will be redirected to Apple’s subscriptions page), or cancel via Apple TV/device subscriptions. Benefits continue until the end of the billing cycle. See: support.viki.com - Apple.
- Roku: Cancel through your Roku device (open the Viki channel → Options → Manage Subscription → Cancel) or via Roku’s website. Access remains until the billing cycle ends. See: support.viki.com - Roku.
What happens when you cancel
When you cancel a Viki Pass subscription, your paid access continues until the end of the current billing cycle and then the subscription will not renew. Viki typically sends a confirmation email after cancellation. Your account and profile remain active for free (ad-supported) access; watchlists, viewing history and account data are retained according to Viki’s account policies.
Will I get a refund?
Viki’s stated policy is that refunds are generally not issued for common scenarios such as cancellations after a charge, accidental purchases, unused subscriptions, content unavailability, subtitle delays or regional licensing issues; however, refunds are reviewed on a case-by-case basis. Viki cannot process refunds for subscriptions billed through Apple/iOS or through Roku - those refund requests must be made directly to Apple or Roku. For Web and Google Play subscriptions (and rentals), you may submit a refund request form to Viki but refunds are not guaranteed and are evaluated by support agents. For rentals there are additional restrictions (for example, unused rentals or playback-not-started rules). See Viki’s refund guidance: support.viki.com - refunds and rental refunds: support.viki.com - rentals.
Viki plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Viki Pass Standard Monthly | C$9.99 | Monthly | Ad-free HD, full library access (1 device) |
| Viki Pass Plus Monthly (Canada) | C$13.49 (approx) | Monthly | Ad-free HD, full library access, up to 4 devices (reported) |
| Viki Pass Plus Annual (Canada) | ≈ C$169/year (reported) | Annual | Presumed same as Plus; includes offline download & multi-device (user-reported) |
Officially confirmed: Standard Monthly at C$9.99. Plus pricing for Canada is inferred from user reports and not listed on Viki’s public support pages.
Your consumer rights in Canada
Canadian consumer protection frameworks generally expect digital subscription services to provide clear cancellation instructions and fair refund practices; some guidance references a 14-day cancellation right for digital purchases under certain federal or provincial unfair practices rules, although Viki does not explicitly advertise an automatic 14-day refund policy and evaluates refund requests individually. Viki does provide clear cancellation procedures across platforms. If you believe a refusal to refund or a recurring-billing practice breaches your provincial consumer protection laws, you can escalate the issue to your payment provider (bank, card issuer, Google, Apple or Roku) or contact your provincial consumer protection agency for advice on next steps.
Customer experiences
Customer reviews are mixed. Positive feedback highlights Viki’s broad international library, community subtitles and perceived value for price compared with other services. Negative feedback commonly cites refusal to refund after auto-renewal, technical issues (navigation, device playback), subtitle quality concerns and confusion about where to cancel depending on the billing platform. For example, some reviewers say refunds for unused months were denied and others report device-specific streaming problems.
Documentation checklist
- Account email and username; subscription/order ID or transaction number; date of charge; payment method and last four digits (card/Google/Apple/Roku receipt); platform where billed (Web / Google Play / Apple / Roku); screenshots of receipts, subscription page and any error messages; copy of cancellation confirmation (if you received one); brief explanation of the request and preferred outcome (refund, credit, or only cancellation).
Common mistakes
Common errors include cancelling in the wrong place (e.g., cancelling on viki.com while the charge is billed through Apple or Roku), assuming cancellation triggers an immediate refund or pro rata credit, and not saving confirmation emails or transaction receipts. Another frequent issue is contacting Viki for refunds when the charge was processed by Apple, Google or Roku - those platforms manage refunds for purchases billed through their systems, so you must request refunds through the correct provider.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (viki.com) | Can submit refund request to Viki support; refunds reviewed case-by-case | Easy - cancel via Account Settings on the website |
| Google Play (Android) | Refunds handled by Google Play; Viki may review support requests but Google processes refunds | Moderate - cancel in the Viki app or Google Play subscription manager |
| Apple (iOS / Apple TV) | Apple handles refunds; contact Apple Support or use Apple's report-a-problem process | Moderate - Viki redirects to Apple subscription management |
| Roku | Roku manages refunds for charges billed through Roku; request via Roku support | Moderate - cancel through the Roku device or Roku website |
After cancelling
After you cancel, keep the cancellation confirmation email and monitor your bank or payment account for any unexpected charges. If you want to request a refund for a recent charge, use Viki’s refund guidance for web/Google Play or contact Apple/Roku/Google for platform-specific refunds. Helpful links: cancellation instructions: support.viki.com - cancelling; refunds: support.viki.com - refunds; rental refunds: support.viki.com - rentals.
Address
If you need to send written correspondence, use registered mail with return receipt (raccomandata A/R) to ensure delivery:
Viki, Inc.
800 Concar Dr
San Mateo, California 94402
United States