Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Virgin Tv
Virgin Media
SR4 3AA Sunderland
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Virgin Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Virgin Tv: Easy Method
What is Virgin Tv
Overview
Virgin TV (branded as Virgin Plus TV in Canada) is an app‑based television service offered to Virgin Internet customers that provides live and on‑demand channels through supported devices (iOS, Android, Fire TV Stick, Android TV, Apple TV, Chromecast) without a traditional set‑top box. The service is available as an add‑on for existing Virgin Internet members and includes optional premium channel packs and streaming add‑ons.
How to cancel Virgin Tv
- Contact Virgin Plus directly and state that you wish to cancel Virgin TV. You can cancel via the Virgin Plus website support channels (including account/Member Care chat/options) or by calling the Member Care phone line. Specify the effective cancellation date when you cancel. For official terms, see the Virgin Plus Internet & TV legal terms: virginplus.ca - TV legal terms.
- If you have a prepaid wireless account instead of postpaid, note that services are automatically deactivated when the account has insufficient funds for 90 days; prepaid cancellations are therefore handled through inactivity rather than a Member Care request: virginplus.ca - legal terms.
- If you prefer a paper record or need to trigger a 30‑day notice reliably, send written cancellation notice by recorded/trackable delivery to the provider address (see Address section below) and keep the proof of delivery.
- Ask for written confirmation of the cancellation, the effective date, any early‑exit or cancellation charges, and instructions for returning rental equipment.
- Retain the cancellation reference number, the name of the agent (if applicable), and copies/screenshots of any confirmation emails or chat transcripts.
What happens when you cancel
When your cancellation takes effect, access to the Virgin TV app and channel streams will end on the effective cancellation date you agree with Virgin Plus. If the service was provided as part of a bundle (for example, Virgin Internet + TV), cancelling the TV add‑on may not terminate Internet service unless you explicitly cancel the bundle or Internet account. Any recurring subscriptions or add‑ons (Crave, HBO, Starz, premium packs) will also end unless separately arranged. Account data such as billing history and account identifiers will generally be retained by Virgin Plus in accordance with their privacy and billing policies.
Will I get a refund?
Virgin Plus does not offer a broad, unconditional 14‑day “cooling off” or automatic refund for its services. Refunds and credits (for example, for outages) are discretionary and handled under Virgin Plus’s terms. If you have an account credit of between C$10 and C$500 after the final bill on a postpaid account, Virgin Plus states it will mail a refund cheque within 90 days of the final billing date. If you cancel during a Commitment Period or fixed term, you may be charged an Early Exit or Cancellation Charge as specified in your service agreement. If you fail to return rental equipment within the specified timeframe (typically 30 days), a non‑return fee may be charged and refunds are not available for late or damaged returns. For official details refer to Virgin Plus legal pages: legal terms and internet & TV legal terms.
Virgin Tv plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Virgin TV Core Package (add-on to Virgin Internet) | C$35.00 | Monthly | Over 50 live and on‑demand channels, app‑based (no set‑top box), works on iOS, Android, Fire TV Stick, Android TV, Apple TV, Chromecast |
| Virgin Internet + TV bundle | C$85.00 | Monthly | Includes unlimited Virgin Internet (15 Mbps or higher) plus Virgin TV service |
| Add‑on: Crave | C$10.00 | Monthly | Streaming service add‑on to Virgin TV |
| Add‑on: Crave + Movies + HBO | C$20.00 | Monthly | Expanded Crave with Movies and HBO content (promo: two months free) |
| Add‑on: Crave + Super Écran | C$20.00 | Monthly | Crave plus Super Écran package |
| Add‑on: Hollywood Suite | C$5.00 | Monthly | Hollywood Suite channel package |
| Add‑on: Kids Suite | C$3.00 | Monthly | Kids Suite channel package |
| Add‑on: Starz | C$6.00 | Monthly | Starz streaming add‑on |
| Add‑on: Movies and Series Pack | C$25.00 | Monthly | Movies and Series Pack channel bundle |
| Add‑on: South Asian Mega Combo | C$10.00 | Monthly | South Asian Mega Combo channels |
| Add‑on: Super Channel | C$10.00 | Monthly | Super Channel package |
| Add‑on: Super Écran | C$10.00 | Monthly | Super Écran channel package |
| Add‑on: Timeshift | C$5.00 | Monthly | Timeshift functionality (pause/rewind control) |
Your consumer rights in Canada
Virgin Plus operates under Canadian federal regulations, including the CRTC’s Internet Code, Television Service Provider Code, and Wireless Code, so basic consumer protections apply (for example: requirements for transparent billing, disclosure of fees, and rules about equipment returns and deposits). In Quebec, the provincial Consumer Protection Act may provide additional rights such as specific rescission rules for leased goods and contract termination in certain circumstances; however, remedies under provincial law can be limited (for instance, to actual direct damages). For province‑specific questions, consult the Virgin Plus Quebec legal page: virginplus.ca - Quebec legal terms, and consider seeking guidance from your provincial consumer affairs office or the CRTC for code interpretations.
Customer experiences
Customer feedback is mixed but includes a substantial number of negative reports. Many users describe long hold times, difficulty reaching or getting consistent information from Member Care, and frustration with billing errors or unexpected extra charges. Service reliability complaints (dropped connections, slow or unreliable internet/mobile performance) also appear frequently. On the positive side, some customers value app‑based TV convenience and the availability of competitively priced add‑ons when the service and billing work as expected. Because experiences vary, document all communications and confirmations when cancelling to reduce the chance of post‑cancellation disputes.
Documentation checklist
- Account number and customer name as shown on your Virgin Plus account
- Cancellation date you want and a written request (email, chat transcript or letter)
- Copy/screenshots of confirmation, chat transcripts, or call reference numbers
- Proof of delivery if you send a recorded letter (tracking number and delivery receipt)
- Receipts or records for rental equipment and a plan for return (dates, tracking)
Common mistakes
Common mistakes include failing to request and keep written confirmation of the cancellation (which makes disputing post‑cancellation charges harder), not confirming the effective cancellation date (leading to extra billing cycles), and neglecting to return rental equipment within the required timeframe (resulting in non‑return fees). Another frequent error is assuming you can cancel through the App Store or Google Play; Virgin Plus services are arranged directly with the provider and these storefronts are not supported for service cancellation. Also, customers sometimes forget to check whether add‑ons or bundled services need separate cancellation steps, so verify each subscription line on your bill.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account/Member Care chat (via website) | Refunds are discretionary; final account credits between C$10 - C$500 are mailed by cheque within 90 days when applicable | Medium - typically faster but may require follow‑up and saving chat transcripts |
| Phone Member Care | Same refund policy applies; request written confirmation and a reference number | High - customers commonly report long hold times and inconsistent information |
| Recorded/trackable written notice (postal letter) | Refund policy same as above; physical notice gives stronger proof of timing if disputes arise | Medium - slower processing but provides reliable proof of delivery and start of notice period |
After cancelling
After you cancel, follow the equipment return instructions from Virgin Plus promptly to avoid non‑return charges and keep all tracking receipts. Monitor your final bill and any mailed refund cheque; if a refund or credit is due and you haven’t received it within the stated timeframe, contact Member Care with your cancellation reference and documentation. If you have a dispute over charges or refunds, consider raising the issue with Virgin Plus escalation channels and, if unresolved, contact your provincial consumer protection office or the CRTC for guidance. Useful links: Virgin Plus legal and support pages - Internet & TV legal terms, Legal terms of service, and for customer reviews Trustpilot - Virgin Plus (Canada).
Address
Send recorded/trackable cancellation letters to:
Virgin Media, Sunderland, SR43 4AA