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I hereby notify you of my decision to terminate the contract relating to the Vivamax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivamax: Easy Method
What is Vivamax
Vivamax is a streaming service offering films, series and original content, operated by Viva Communications. It provides subscription access across apps, web browsers and connected devices and supports in‑app purchases through platform stores (Apple App Store, Google Play) as well as direct billing on its website.
The service is used internationally, including by viewers in Canada, and follows standard platform subscription flows for sign‑up, renewal and cancellation.
How to cancel Vivamax
- App Store (iOS): Open Settings on your iPhone/iPad → tap your name → Subscriptions → select Vivamax → Cancel Subscription. In‑app purchases are handled by Apple; cancel there to stop renewal.
- Google Play (Android): Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions → choose Vivamax → Cancel subscription.
- Web (vivamax.net): Log into your account on the Vivamax website → Profile or Billing → Subscriptions → click “Cancel.” This stops auto‑renewal but keeps access until the billing period ends.
- PayPal: Log into your PayPal account → Settings → Payments → Manage automatic payments → select Vivamax → Cancel to stop recurring billing.
- Email / manual request: If other methods fail, email Vivamax support (for example vmx.help@viva.com.ph) with your account email, subscription details and a clear cancellation request; include screenshots or receipts if available.
What happens when you cancel
Cancelling a Vivamax subscription typically stops the automatic renewal of the subscription. You will retain access to the service for the remainder of the paid billing period; access does not end immediately upon cancellation unless otherwise stated on your confirmation.
Content, account information and viewing history generally remain on your account after cancellation in case you resubscribe, but any locally stored downloads or device‑specific settings may be removed when the subscription lapses. If you used a platform (Apple/Google/PayPal) to subscribe, the provider manages the billing records and any future billing attempts.
Will I get a refund?
Vivamax’s published position and user reports indicate refunds are generally not provided after payment. Refunds are not guaranteed and are handled on a case‑by‑case basis. Some users have reported receiving refunds when cancelling very shortly after subscribing (reports suggest a possible ~48‑hour window), but this is a courtesy rather than a formal entitlement.
If you seek a refund, contact the platform that charged you first: Apple refunds are requested via Apple Support, Google Play refunds via Google Play Help, and PayPal payments can be disputed through PayPal. Vivamax support can be contacted for assistance, but any refund is subject to their discretion and the rules of the billing platform.
Vivamax plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Monthly | Varies | Canada‑specific pricing not confirmed publicly; may be billed by the app store or Vivamax site. |
| Annual | Varies | Availability and savings vs. monthly may differ by region and platform. |
| Trial / Promotional | Varies | Any free trial or promotional offers depend on platform and time; confirm on sign‑up. |
Your consumer rights in Canada
Under Canadian consumer protection, there is no automatic statutory 14‑day cooling‑off right for access to digital content such as streaming services unless offered voluntarily. You can cancel auto‑renewing subscriptions at any time through the platform you used to subscribe (App Store, Google Play, Vivamax web), but cancellation timing matters - many providers require you cancel at least a short period (commonly ~24 hours) before renewal to avoid being charged for the next period.
Refunds are not automatically guaranteed by law for digital subscriptions; any short‑window refund policy (for example, the reported 48‑hour courtesy) is voluntary and applied case‑by‑case by the service or the payment platform.
Customer experiences
Public reviews from Canadian users are mixed but skew negative on some review platforms. Reported problems include charges appearing without a visible active subscription, difficulties cancelling through the app or website, and inconsistent or slow responses from customer support. App store reviews also mention technical issues such as app crashes, login problems and trouble on certain devices (for example Android TV).
At the same time, many cancellations processed via the platform stores (Apple/Google) are straightforward and immediate for the subscription renewal aspect; difficulties often arise when users attempt refunds or when the subscription was purchased using a platform other than the one they check.
Documentation checklist
- Account email used for Vivamax
- Date of subscription and last billing transaction (receipt or bank/statement entry)
- Platform used to subscribe (Apple/Google/Web/PayPal)
- Screenshots of subscription page, receipts and any error messages
- Device details and app version if cancellation relates to technical problems
Common mistakes
Common errors include cancelling the wrong account (multiple emails or family accounts), attempting to cancel in the Vivamax app when the charge was made through Apple/Google (you must cancel via the platform that billed you), and waiting until after renewal to cancel expecting a refund. Another frequent issue is assuming cancellation immediately removes access; it typically only prevents future billing while keeping access until the paid period ends.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (refunds via Apple case‑by‑case) | Easy |
| Google Play | No (refunds via Google case‑by‑case) | Easy |
| Web (vivamax.net) | No (Vivamax handles requests case‑by‑case) | Moderate |
| PayPal | No (dispute/refund via PayPal possible in some cases) | Moderate |
| Email / manual support | Possible but not guaranteed (case‑by‑case) | Moderate to Difficult |
After cancelling
After you cancel, keep your confirmation (email or on‑screen) and retain receipts until the billing cycle ends. If you need a refund or have billing disputes, contact the platform that processed the payment first (Apple or Google support, or PayPal), then contact Vivamax support if additional help is required. Helpful links: Vivamax website vivamax.net, Apple subscriptions support Apple subscriptions, Google Play subscriptions help Google Play subscriptions, and PayPal account settings PayPal settings. For direct assistance, email Vivamax support at vmx.help@viva.com.ph (include the checklist items above).
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