Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Voy
Church Street 29
KT13 8DG Weybridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Voy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Voy: Simple Process
What is Voy
Voy is a subscription-based weight-management service and app that combines prescriptions (where clinically appropriate), coaching, and an app experience to support weight loss over multi-month plans. It offers 3‑ and 6‑month plans, coaching support, and a “Money Back Promise” under specific adherence conditions.
How to cancel Voy
- Cancel online via your Voy account: go to "Manage Plans" in the app or on Voy's website and cancel once the final order of your 3‑ or 6‑month term has processed and before the next order is placed. See the Manage Plans guidance: Manage Plans (3 & 6 Month Plans).
- If your prescription has NOT yet been approved you can cancel the order without penalty via "Manage Plans" (before approval). See the returns/prescription policy: Returns & prescription policy.
- If you cancel early (before completing the paid 3‑ or 6‑month term) an early cancellation fee of £50 applies.
- If you subscribed via Apple App Store or Google Play you must cancel through that platform (Voy cannot cancel app-store subscriptions on your behalf): App/Play terms.
- Alternatively contact Voy customer support (help@joinvoy.com) for assistance; if you prefer a formal postal cancellation, send a registered letter to the company address (see Address section below).
What happens when you cancel
When you cancel at the end of your paid 3‑ or 6‑month term the subscription will not renew and access to subscription content, coaching messages, and prescription refills will end at the conclusion of that paid period. If you cancel during a free trial, most trials end immediately. If you cancel early, Voy may apply the stated early cancellation fee and will stop future shipments and coaching once the cancellation is processed. Data associated with your account (app activity, messages, weight history) will remain subject to Voy’s privacy policy - access or retention of that data after cancellation may be limited. If you subscribed through the App Store or Google Play, cancelling on that platform stops future renewals but does not change Voy’s records; for billing or refunds beyond the platform you must follow the platform’s refund processes.
Will I get a refund?
Refunds depend on the product and timing. Prescription medications cannot be returned or refunded once the prescription has been approved and the medications have been dispensed (distance-selling rules apply). Non-prescription items may be returned within 14 days of purchase by contacting help@joinvoy.com for a returns label.
Voy offers a conditional "Money Back Promise": if, under strict conditions (attendance in coaching, weight tracking, adherence, etc.), you do not lose at least 10% body weight after six months, you may be eligible for a prorated refund. Requests must be submitted between days 180 - 210 after the first shipment with required proof (photos and compliance evidence). Early cancellations (before completion of the paid term) generally trigger a £50 cancellation fee and limit refund eligibility.
Voy plans and pricing
| Plan | Term | Price (CAD) |
|---|---|---|
| 3‑month plan | 3 months | Varies |
| 6‑month plan | 6 months | Varies |
| App Store / Google Play subscription | Varies | Varies |
Your consumer rights in Canada
Canadian consumers retain rights under provincial consumer-protection laws that can apply to remote or unsolicited contracts (for example, Ontario provides a cancellation period for certain unsolicited agreements). Voy’s public terms do not explicitly reference Canadian statutory cancellation rights, so you may have additional cancellation and refund rights under your province’s legislation if the contract was signed remotely. Eligibility for refunds when services or prescriptions have already started will vary by province. If you are in Canada, review your province’s consumer protection rules or contact your provincial consumer protection agency for guidance before or after cancelling.
Customer experiences
Reviews are mixed. Many users praise Voy for supportive coaching, a helpful app experience, responsive customer service, and timely deliveries. Trustpilot ratings are generally positive, with many 5‑star reviews reporting good results and helpful coaches.
However, community discussions and some reviews report issues such as slow or inconsistent communication, coaching that feels automated to some users, challenges when changing dosages or maintenance support, and difficulties or friction when cancelling or securing refunds. Some users note retention offers appear when attempting to cancel, and that actual cancellation or refund resolution can be time-consuming in some cases.
Documentation checklist
- Account email and login details; order dates and next-billing date.
- Prescription approval status (note whether approved or pending).
- Copies/screenshots of cancellation confirmations or error messages.
- Receipts or payment records and shipment tracking numbers.
- If claiming Money Back Promise: weight logs, coaching attendance records, adherence evidence, and required before/after photos submitted between days 180 - 210.
- If cancelling via App Store/Google Play: subscription screenshot showing platform subscription and cancellation status.
- If sending postal cancellation: proof of postage and the registered-mail tracking number and a dated copy of the letter.
Common mistakes
Waiting until after the next order processes: cancelling only after the subsequent order has billed can mean the subscription already renewed and you may lose the window to avoid the next payment. Example: if your 3‑month final order processes and you miss the cutoff before the next billing date, you may be charged for another period.
Trying to cancel app-store subscriptions through Voy: if you subscribed via Apple or Google, Voy cannot cancel that platform subscription for you - you must cancel in the App Store or Google Play settings.
Assuming prescription returns are allowed: once a prescription has been approved and dispensed, medications are generally not returnable or refundable. Also, not saving proof and compliance logs can make Money Back Promise claims difficult to support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / Manage Plans (end of term) | No cancellation fee if done after final order and before next; prorated refund possible only under Money Back Promise conditions | Low |
| Early cancellation via website or support | £50 early cancellation fee; refunds limited and subject to policy | Medium |
| App Store / Google Play subscription cancellation | Must request refunds/stop renewal via the platform; Voy cannot cancel on your behalf | Medium - High |
| Postal registered letter to company address | Acts as formal notice; refund eligibility follows Voy policy and timing; may be slower to process | Medium - High |
After cancelling
Save confirmations and screenshots showing the cancellation date and any message from Voy or the app store. If you think you qualify for the Money Back Promise, prepare and submit the required evidence (weight logs, coaching attendance, photos) within the specified 180 - 210 day window after your first shipment. For returns of non-prescription items contact help@joinvoy.com to obtain a returns label within 14 days of purchase.
Useful links: Manage Plans / 3 - 6 Month Plans (joinvoy.zendesk.com), Returns & prescription policy (joinvoy.zendesk.com), Money Back Guarantee (joinvoy.com), App/Play terms for platform subscriptions (voyay.app).
Address
VOY LTD, Church Street 29, KT13 8DG Weybridge, United Kingdom