Cancellation service N°1 in Czech Republic
Contract number:
To the attention of:
Cancellation Department – Zebraplay
Dienzenhoferovy sady 1112/3
150 00 Prague
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zebraplay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zebraplay: Easy Method
What is Zebraplay
Zebraplay is an online subscription service referenced in various cancellation guides and web-safety reports. Public information about the service is limited: there is no clear, up-to-date public pricing or formal refund policy available, and third-party safety checks have raised concerns about the site’s trustworthiness.
How to cancel Zebraplay
- App Store (iOS): On your iPhone or iPad open Settings → tap your name → Subscriptions, find Zebraplay, then tap “Cancel Subscription” or “Cancel Free Trial.” If no cancel button appears or you see an expiration date/message, the subscription may already be cancelled.
- Google Play (Android): Open the Google Play Store → Menu → Subscriptions, select Zebraplay, then tap “Cancel subscription.”
- Website/Web: Log in to your Zebraplay account on the website, go to “Manage Subscription” and click “Unsubscribe.”
- Phone: Call Zebraplay live agents at 1‑888‑778‑1998 or 1‑646‑586‑19807 and request cancellation. Provide account details (last charge date, email, billing address) and ask for a confirmation number or confirmation email.
- Registered mail (recommended for added proof): Send a signed cancellation notice by registered mail (raccomandata A/R) to the company postal address in the Czech Republic, clearly stating you are cancelling the Zebraplay subscription and including your account details.
What happens when you cancel
When cancellation is processed, your recurring payments should stop at the end of the current billing period; you will generally retain access until that period expires. If you cancel a free trial before it converts, access typically ends at the trial’s end or immediately depending on the platform. The service may retain account data according to its own policies; because Zebraplay’s public documentation is limited, expect that account information could remain on their systems unless you request deletion. Always obtain written confirmation of cancellation and keep records.
Will I get a refund?
There is no clear publicly available Zebraplay refund policy. Public sources do not show a standardized entitlement to refunds or a Canadian-style 14‑day cooling‑off right for this service. You can request a refund when cancelling, but there is no documented guarantee that refunds will be granted. In disputed cases you may need to escalate to your payment provider (credit card issuer, bank, or app store platform) for chargeback or refund review.
Zebraplay plans and pricing
| Plan | Price |
|---|---|
| Available plans | Varies |
Your consumer rights in Canada
There is no evidence that Zebraplay offers a 14‑day cooling‑off or statutory refund right under Canadian consumer protection laws. If you are charged after cancellation, contact your card issuer or payment provider about a chargeback; Canadian banks often allow disputes for unauthorized or recurring charges that were not properly cancelled. Also consider contacting provincial consumer protection offices for advice. Because third‑party checks have flagged Zebraplay as potentially unsafe, proceed cautiously and keep thorough records of all communications.
Customer experiences
Publicly available review material is limited. No verified positive user reviews were found in the sources searched. A safety check (ScamAdviser) flagged Zebraplay.net as “Very Likely Unsafe,” citing a low trust score, hidden owner identity, and hosting practices that are often associated with higher risk. Given the lack of transparent policies and limited verified feedback, experiences may vary and consumers should be wary.
Documentation checklist
- Account email and username, last charge date, and billing address
- Order receipts or bank/credit card statements showing Zebraplay charges
- Screenshots of subscription settings and any cancel buttons or messages
- Copies of any emails or chat transcripts with Zebraplay customer service
- Registered-mail proof (tracking and delivery receipt) if you send a cancellation letter
- Phone call notes: date/time, agent name, confirmation number (if given)
Common mistakes
Common mistakes include cancelling the wrong account (using a different email), assuming cancellation took place without confirming, failing to get written confirmation, and thinking a refund is automatic. Another frequent error is not checking which platform billed the subscription: if you subscribed through the App Store or Google Play you must cancel there, not only on the Zebraplay website. Finally, not keeping proof (screenshots, emails, or registered‑mail receipts) can make disputes much harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No explicit guarantee; can request through Apple support or Zebraplay | Low |
| Google Play (Android) | No explicit guarantee; can request through Google Play support or Zebraplay | Low |
| Website / Web | No explicit guarantee; request via Zebraplay customer support | Medium |
| Phone | No explicit guarantee; ask for confirmation number or follow up in writing | Medium‑High |
| Registered mail to company address | No explicit guarantee; provides strongest proof of notice | High |
After cancelling
Keep all confirmation emails, screenshots, and receipts. If you continue to be charged after confirmed cancellation, contact your payment provider to dispute the charge and provide the documentation you collected. If you need guidance, consult official support pages for the platform you used to subscribe, and consider contacting provincial consumer protection services if you cannot resolve the issue.
Helpful resources: Apple - Manage subscriptions on iPhone, Google Play - Cancel or change a subscription, Competition Bureau of Canada, ScamAdviser (site safety check).
Address
Dienzenhoferovy sady 1112/3, 150 00 Prague, Czech Republic