Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Zee5
VIA JUGOSLAVIA 5
00196 ROMA
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zee5 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Zee5: Easy Method
What is Zee5
ZEE5 is a streaming service that offers Indian and regional movies, TV shows, and original series across multiple languages. It provides a mix of ad-supported and subscription-based access, with apps for Android and iOS and a web player for desktop browsers.
How to cancel Zee5
- On Android (Google Play): open the ZEE5 app → Profile → My Subscriptions → Cancel Renewal (or tap Manage Subscription) → confirm. See the official guide: ZEE5 Help Center.
- On Web (browser/desktop): open the ZEE5 website or app → Profile → My Subscriptions → Cancel Renewal → confirm. Official instructions: ZEE5 Help Center.
- On iOS (App Store): on your iPhone or iPad go to Settings → tap your name → Subscriptions → select ZEE5 → Cancel Subscription. Official instructions: ZEE5 Help Center.
- If you subscribed via UPI (Android): cancel inside the ZEE5 app under My Subscriptions or revoke the UPI mandate via your UPI app to stop further payments. See a third‑party guide: CancelMates: Cancel ZEE5.
- Important: you must cancel where you originally subscribed. App Store subscriptions must be canceled via Apple; Google Play subscriptions via the Play Store; web subscriptions via the ZEE5 website or account page.
What happens when you cancel
When you cancel auto‑renewal, your paid access typically continues until the end of the current billing period; the subscription will not automatically renew afterward. Cancelling stops future billing but does not necessarily delete your account or payment details - those must be removed separately if available. If you request account deletion or data erasure while a subscription is active, ZEE5's privacy policy indicates the subscription will terminate; see details in their privacy policy: ZEE5 Privacy Policy.
Will I get a refund?
ZEE5 generally states it does not provide refunds once a subscription charge has been made, including when you cancel mid‑period. There is no official mention of a 14‑day cooling‑off or refundable trial period in the publicly available guidance. If you believe you were charged incorrectly, you can contact ZEE5 support and, if necessary, dispute unauthorized charges with your bank or payment provider; third‑party guides also report refunds are rare: CancelMates.
Zee5 plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Annual (discounted) | CA$11.42 per year | Annual | Access to ZEE5 and ALTBalaji content, 3 screens, movies, web series, ad‑free |
| Premium Quarterly | CA$6.52 per quarter | Quarterly (3 months) | Access to ZEE5 and ALTBalaji content, 2 screens, movies, web series, ad‑free |
| 4K Premium Annual | CA$24.49 per year | Annual | Presumably includes 4K content access |
| Black Friday Monthly Offer (2025) | CAD $11.99 per month | Monthly (promotional) | Discounted monthly rate during Black Friday promotion |
| Black Friday Annual Offer (2025) | CAD $109.99 per year | Annual (promotional) | Discounted annual rate during Black Friday promotion |
Your consumer rights in Canada
Canadian consumer protection law typically requires clear disclosure of auto‑renewal terms and, in many provinces, grants a short cooling‑off period or other protections for digital subscriptions. ZEE5's stated "no refund" policy may not override provincial consumer protections in all cases. If you are charged after cancelling, charged without proper consent, or otherwise billed incorrectly, you may be able to dispute the transaction with your bank or card issuer and file a complaint with your provincial consumer protection office. Keep records of confirmations, receipts, and correspondence to support any dispute.
Customer experiences
Public reviews are mixed but skew negative in some places: Trustpilot reports a low overall rating with complaints focused on unexpected charges, difficulties cancelling, perceived billing after cancellation, heavy advertising on some plans, buffering and playback problems, and unhelpful customer support. At the same time, many customers use the service without incident and appreciate the regional content catalogue; experiences vary by user, device, and billing method. See consumer reviews: ZEE5 on Trustpilot.
Documentation checklist
- Subscription confirmation or receipt (email or screenshot)
- Screenshot or printout of the subscription screen showing renewal date
- Cancellation confirmation (in‑app message or email) or screenshot of the cancelled subscription page
- Bank or card statement entries showing the charge(s)
- Correspondence with ZEE5 support (dates, ticket numbers, emails)
Common mistakes
Users commonly try to cancel in the wrong place - e.g., canceling in the ZEE5 app when the subscription was bought through Apple, or vice versa - so the charge continues. Other mistakes include not saving cancellation confirmation, assuming a mid‑period cancellation yields a refund, and neglecting to revoke a UPI mandate (which can allow further debits). Always verify the subscription source, save proof of cancellation, and monitor your bank statements after cancelling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Android (Google Play) | Generally no refund | Low - cancel via ZEE5 app or Play Store |
| Web (ZEE5 website) | Generally no refund | Low - cancel in account's My Subscriptions |
| iOS (App Store) | Generally no refund | Medium - must cancel via Apple Subscriptions in iPhone/iPad settings |
| UPI (mandate) | Generally no refund | Medium - cancel in app and revoke UPI mandate via your UPI app or bank |
After cancelling
After you cancel, retain screenshots or confirmation emails showing the cancellation and the subscription end date. Monitor your card and bank statements for any unexpected post‑cancellation charges and contact ZEE5 support if you see any. Useful links: ZEE5 cancellation help (Help Center), ZEE5 privacy policy on account deletion (Privacy Policy), and a third‑party cancellation guide (CancelMates).
Address
TEE ZEE & CO. SRL, VIA JUGOSLAVIA 5, 00196 ROMA, Italia