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Paypal

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Termination letter drafted by a specialized lawyer
Sender
Paypal
Futura IT Park, Block A, 334, Old Mahabalipuram Road, Shollinganallur
600119 Chennai India
grievance-india@paypal.com
Cancellation of Paypal contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Paypal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Paypal
Futura IT Park, Block A, 334, Old Mahabalipuram Road, Shollinganallur
600119 Chennai , India
grievance-india@paypal.com
REF/2025GRHS4

Important warning regarding service limitations

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Paypal: Easy Method

What is PayPal

Service overview

PayPal is an online payments platform that lets users send and receive money, pay merchants, and manage transactions in India and internationally.

The service supports one-time payments, recurring automatic payments (subscriptions), and integrates with apps and marketplaces.

Where it's used

Individuals, freelancers, and businesses commonly use PayPal to accept international payments and to pay for goods and services online.

In India, PayPal operations follow local rules for currency conversion, KYC, and transaction processing.

How to cancel PayPal

One-time payment (completed)

  • Completed one-time payments generally cannot be cancelled via PayPal.
  • Contact the seller directly to request a refund, or open a dispute in PayPal's Resolution Centre.
  • Web: go to Resolution Centre > Report a Problem. App: Activity > tap transaction > Report a Problem.
  • You can escalate a dispute to a claim within 20 days of opening the dispute.
  • Official help: Cancel a payment (PayPal Help).

Recurring payment / subscription (web)

  • Log in at PayPal.com and click the gear icon (Settings).
  • Go to Payments (or Automatic Payments / Manage automatic payments).
  • Select the merchant and choose Cancel (or Cancel Automatic Payments) and confirm.
  • This stops future payments but does not refund past billing periods.
  • See PayPal guidance: Cancel recurring subscriptions.

Recurring payment / subscription (PayPal app)

  • Open the PayPal app and tap Settings (gear icon) > Automatic Payments.
  • Select the merchant, then choose Remove PayPal as your payment method or Cancel and confirm.
  • Confirmation stops future billings; keep a screenshot or confirmation email for records.

App Store / Google Play subscriptions

  • Subscriptions billed through the App Store (iOS) or Google Play must be cancelled in the respective store.
  • These are managed by the app store, not PayPal, so cancelling in PayPal will not stop those charges.

What happens when you cancel

Access and renewals

For subscriptions, cancelling stops future automatic charges but usually leaves access until the current paid period ends.

For one-time payments, cancelling is not applicable after completion; refunds depend on the seller or dispute outcome.

Account and data

Cancelling a subscription does not delete your PayPal account or transaction history.

You may need to manage stored payment methods separately if you want to remove cards or bank links.

Will I get a refund?

Refund policy overview

Refunds are issued to the original payment method and depend on seller policy and PayPal dispute outcomes.

PayPal Buyer Protection is available for eligible purchases that are defective, not as described, or not received.

Processing times and exceptions

  • PayPal balance refunds: often same day.
  • Bank account refunds: up to 5 business days (sometimes up to 30 days).
  • Debit card refunds: up to 5 business days (sometimes up to 30 days).
  • Credit card refunds: up to 1 - 2 billing cycles (about a month).
  • eCheque refunds: up to 7 business days.
  • There is no automatic statutory 14-day cooling-off refund through PayPal India; refunds depend on seller and PayPal dispute resolution.

Official refund info: Where is my refund? (PayPal Help).

PayPal plans and pricing

Overview of fees

PayPal India charges per-transaction fees for commercial receipts and conversion fees when converting to INR.

Micropayment pricing is available on application and requires approval from PayPal.

Current standard rates

Plan Price 期間 Features
Standard Commercial Transaction 4.40% + ₹3.00 Per transaction Receiving international payments; no subscription
Micropayments (upon approval) 6.00% + ₹0.25 Per transaction For low-value transactions; requires PayPal approval
Currency Conversion 3.00% above base exchange rate Per conversion Applied when converting payments to INR

All amounts accurate as of March 28, 2024. PayPal India does not offer subscription pricing; charges are per transaction.

Your consumer rights in India

Buyer Protection

PayPal Buyer Protection covers eligible purchases that are defective, significantly not as described, or not received.

To use Buyer Protection, file a dispute promptly and escalate to a claim within the required timeframe via Resolution Centre.

Details: PayPal Buyer Protection (India).

Statutory and local rights

PayPal's policies do not create a statutory 14-day cooling-off right in India; refunds rely on seller policy and dispute mechanisms.

If you believe statutory consumer protections apply, you may also seek advice from local consumer protection authorities.

Customer experiences

Positive feedback

Some long-term users praise PayPal's service and effective support when issues arise.

Indian freelancers report useful automatic daily transfers to bank accounts after verification in some cases.

Negative feedback

Many reviews cite poor customer service, account holds, and disputes that take time or are unresolved to users' satisfaction.

Reddit and review sites show reports of held funds, confusing verification, and occasional problems cancelling recurring payments.

See user reviews: TrustPilot reviews and sample community posts: Reddit (India).

Documentation checklist

For disputes and refunds

  • Transaction ID and date (from PayPal Activity).
  • Receipts, order confirmations, and screenshots of the item or problem.
  • Communication records with the seller (messages, emails).

For cancelling subscriptions

  • Screenshots of the subscription entry in PayPal (merchant, amount, next billing date).
  • Confirmation of cancellation (screenshot or email) after you cancel in PayPal or the app store.
  • Proof of app-store subscription if billed through Google Play or App Store.

Common mistakes

Trying to cancel completed one-time payments

Many users assume a completed one-time payment can be cancelled directly; in most cases it cannot.

Open a dispute or contact the seller - do not rely on a ‘cancel’ button for completed transactions.

Attempting to cancel app-store subscriptions via PayPal

Users sometimes cancel in PayPal but forget the subscription is billed through the App Store or Google Play.

Always check the original billing source; cancel in the app store if it was set up there to avoid renewed charges.

Comparative recap

Quick comparison

Context Can cancel via PayPal? Refund likelihood Typical steps 期間
One-time completed payment No (contact seller / open dispute) Depends on seller / dispute outcome Contact seller → Open dispute → Escalate to claim within 20 days Per transaction
Recurring subscription (PayPal billed) Yes (PayPal web or app) No automatic refund for past period; future payments stop Settings → Payments → Manage automatic payments → Cancel Per transaction
App Store / Google Play subscription No (cancel in app store) Refunds handled by store / app developer Open App Store / Google Play → Manage subscriptions → Cancel Per subscription

After cancelling

Follow-up actions

  • Save cancellation confirmation and any reference number or screenshot.
  • Monitor your account and bank/card statements for any unexpected charges.
  • If expected refund does not appear, open a dispute in the Resolution Centre.

Helpful links

Address

Office address

Futura IT Park, Block A, 334, Old Mahabalipuram Road, Shollinganallur, Chennai, Tamil Nadu 600119, India.

Notes about the address

This address is associated with PayPal India operations but is not a guaranteed cancellation-specific postal address.

Use the online Resolution Centre and official PayPal help pages for cancellations and disputes first.

FAQ

To cancel a recurring PayPal subscription via the web, log in at PayPal.com, click the gear icon for Settings, go to Payments, select Manage automatic payments, choose the merchant, and click Cancel. Remember to keep proof of cancellation.

When you cancel a PayPal subscription, future automatic charges stop, but you typically retain access until the current paid period ends. Ensure you check your account for any remaining access.

No automatic refund is issued for past billing periods after canceling a PayPal subscription. Refunds depend on the seller's policy and the outcome of any disputes. Contact the seller directly for more information.

Completed one-time payments generally cannot be canceled through PayPal. You should contact the seller directly to request a refund or open a dispute in PayPal's Resolution Centre. Keep records of your communication.

Subscriptions billed through the App Store or Google Play must be canceled within the respective store, as these are managed by the app store and not PayPal. Check your app store account for cancellation options.