Cancellation Vivifi: Step-by-Step Guide

What is Vivifi

Service overview

Vivifi is a subscription-based financial and mobile service provider that offers mobile plans, roaming add-ons and lending/financing products managed via an app and web support channels.

The company operates customer service and grievance channels in India and publishes terms, suspension and termination rules on its help pages.

Why a cancellation guide

This guide explains how to cancel or suspend Vivifi services in India, what to expect on billing and refunds, and how to escalate unresolved issues.

It is based on Vivifi's publicly available terms and grievance information for Indian customers.

How to cancel Vivifi

Check eligibility first

Confirm you have no unpaid bills and that you have completed payment for at least the first two billing cycles; termination is allowed only when these conditions are met.

If you have a refundable deposit or special conditions, check the deposit rules before requesting cancellation.

Step-by-step cancellation (recommended)

• Log in to Vivifi help or your account and locate the termination option on the Vivifi website/help centre.
• Ensure all outstanding bills are paid and that you have completed the first two billing cycles.
• Submit the termination request at least 7 calendar days before the end of the month and by 5 pm on that day to avoid an extra month's recurring charge (MRC).
• Keep records: save confirmation emails, screenshots of the request and any support ticket numbers.
• If unsure or if you need voluntary suspension instead, email [email protected] for the suspension process.

Alternate contact channels

If the website flow does not work, contact Vivifi support by phone or the grievance contacts listed in this guide to request termination; always keep proof of the request.

Reference Vivifi’s published Terms & Conditions when requesting termination: Vivifi Terms & Conditions.

What happens when you cancel

Effective date and billing

Termination takes effect at the end of your current billing cycle; you will not usually see an immediate service cutoff on the same day as the request.

If you request termination late (after the 7-calendar-day, 5 pm deadline), an extra month’s recurring charges (MRC) will be applied.

Service access and entitlements

No prorated refunds of MRC or entitlements are provided for early termination; services remain until the billing cycle ends.

Any bundled or one‑time credits are handled per Vivifi’s Terms & Conditions and are generally non‑refundable.

Will I get a refund?

Standard refund policy

Vivifi mobile plans are generally non‑refundable and not exchangeable for cash or other products once sold.

No refunds are provided for unused value if the service is suspended, terminated, or the SIM is lost or damaged, except as described below.

Exceptions and deposit refunds

• If a refundable deposit was charged (for example for certain Work Permit holders), you may cancel within 3 days of receiving the email receipt for a full refund of the order.
• Deposit refunds (after applicable charges) are processed by the last day of the month following termination or port‑out, per Vivifi rules.
• Returns or refunds outside these exceptions are considered case‑by‑case and, if approved, are applied as adjustments to monthly bills; unoffset amounts may be forfeited.

Vivifi plans and pricing

Official pricing notes

Vivifi public pricing in the verified sources is denominated in USD and reflects VIVIFI (Singapore) offers; INR‑denominated plans for India were not found in the verified sources.

If you need India-specific pricing or offers, contact Vivifi support directly before cancelling.

Pricing table

Your consumer rights in India

Escalation and redressal

Vivifi provides a structured grievance redressal mechanism with named officers and escalation levels for India-based complaints.

If a written complaint is not resolved within 30 days, customers may approach the Banking Ombudsman, RBI (Hyderabad jurisdiction).

Contact points for grievances

• Nodal Officer / Grievance Redressal Officer: Mr Prakash Rajan; email: [email protected]; phone: +91 9121119633
• Director level escalation: email: [email protected]
• Support phones: +91 40 4617 5151, +91 40 4994 5151
• Grievance mechanism details: Vivifi grievance redressal

Customer experiences

Positive feedback

Some users praise Vivifi for flexible EMI options, quick loan processing with minimal documentation, and responsive customer care in select cases.

These positive notes are summarised from public listings and customer reviews.

Negative feedback

Other users report issues including aggressive or irrelevant outreach, disputes over charges, and slow or unsatisfactory complaint resolutions.

Public review summaries (e.g., Justdial) contain both praise and complaints; review content may vary by location and individual case: Justdial summary.

Documentation checklist

Before you submit a cancellation request

• Account/mobile number and customer ID as shown in the app or invoice.
• Recent bill receipts showing payments for required billing cycles.
• Order email or receipt if a deposit was paid (for deposit refund requests).
• Government ID (if required for verification) and SIM serial/ICCID if available.

What to keep after submitting request

• Confirmation email or ticket number for the termination request.
• Screenshots of the termination form or support chat transcript.
• Any written correspondence from Vivifi stating effective termination date or refund details.

Common mistakes

Missing unpaid bills or early-cycle requests

A frequent mistake is requesting termination while there are unpaid bills or before completing the first two billing cycles; this makes the request invalid under Vivifi rules.

Another common error is requesting termination too late in the month and thereby incurring an extra month's MRC.

Expecting prorated refunds or using wrong contact channel

Customers often expect prorated refunds for unused service; Vivifi’s policy states MRC and entitlements are not prorated.

Using the wrong channel (e.g., app store dispute for a direct Vivifi mobile line) can delay resolution; follow the Vivifi help/support or grievance channels listed here.

Comparative recap

Quick table overview

After cancelling

What to monitor

Watch your final bills and bank statements to confirm any adjustments or deposit refunds occur as stated.

Keep termination confirmation and billing records for at least one billing cycle after closure.

Helpful links and next steps

• Terms and termination details: Vivifi Terms & Conditions
• Voluntary suspension information: Vivifi Voluntary Suspension
• Grievance redressal mechanism: Vivifi grievance redressal

Address

Corporate address

Unit A, 9th Floor, MJR Magnifique, Survey No. 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana 500008, India.

Primary contacts

• Support phones: +91 40 4617 5151, +91 40 4994 5151
• Support email (suspension enquiries): [email protected]
• Nodal Officer / Grievance Redressal Officer: Mr Prakash Rajan; email: [email protected]; phone: +91 9121119633
• Director escalation email: [email protected]