Cancellation Vivifi: Easy Method

What is Vivifi

Overview

Vivifi is a subscription-based mobile service offering SIM-only plans with flexible, no-contract monthly options. Plans focus on large local data allowances, roaming bundles and card-based billing rather than in-app purchases.

Key features

Vivifi separates itself with competitive low-cost plans, large one-time roaming data bonuses and online account management. Support is primarily provided by email and billing is via credit/debit card.

How to cancel Vivifi

Primary cancellation method

• Email Vivifi at [email protected] with a clear termination request.
• Send the request at least 7 calendar days before the end of the month, and before 5 pm on that day.
• Vivifi will process termination to take effect at the end of your billing cycle; there is no pro‑rata refund.

Other notes on cancellation

• Subscriptions are not in‑app purchases. Do not attempt to cancel via the App Store or Google Play; these subscriptions are billed by card.
• If you need to suspend (temporary hold) rather than terminate, request suspension by email; suspension begins the next billing cycle and carries a monthly suspension fee.

What happens when you cancel

Service access

Service continues until the end of the current billing cycle. After that date the mobile line is terminated and services stop.

Billing and data

No pro‑rata refunds are provided for the unused portion of a final month. Any one‑time roaming bonuses or unused allowances are generally forfeited on termination.

Will I get a refund?

Standard refund policy

Vivifi mobile plans are stated to be non‑refundable and not exchangeable for cash or other products once sold.

Exceptions and adjustments

• One‑month advance payment at sign‑up is non‑refundable.
• Refunds are considered on a case‑by‑case basis and, if given, appear as billing adjustments credited to the monthly account rather than as cash payouts.
• No refunds for unused service after suspension, termination, SIM loss or damage unless a specific billing adjustment is approved.

Vivifi plans and pricing

Plans at a glance

The table below lists Vivifi plan names, prices and key features as published. Prices reflect monthly billing and promotional conditions at the time of publication.

Pricing table

Your consumer rights in Singapore

Fair Trading Act and telco services

Singapore’s Consumer Protection (Fair Trading) Act targets unfair practices, but many post‑paid telecom subscriptions are commonly excluded or interpreted differently under telecom rules.

Cooling‑off and refunds

• There is no statutory 14‑day cooling‑off period for SIM‑only post‑paid plans under CPFTA as applied by industry practice.
• Vivifi’s non‑refund terms are clearly stated in its terms and are likely enforceable; however, billing adjustments can be considered case‑by‑case while the account remains active.

Customer experiences

Positive feedback

• Reviewers note transparent billing, competitive pricing and good network reception via Singtel‑based connectivity.
• Some users praise Vivifi as a budget‑friendly SIM‑only option with straightforward online management.

Negative feedback

• Some users report slow email response times and limited support channels (email only), causing longer resolution times for device/SIM issues.
• Other reports mention recycled numbers leading to unwanted calls/SMS and concerns when terms changed after issues were raised.

Documentation checklist

What to prepare before emailing

• Registered account details: full name, phone number and the email registered with Vivifi.
• Account or subscription ID and the last billed invoice date (if available).
• Clear termination effective date request and reason for termination.

Optional supporting documents

• Identity proof if requested by support (scan or photo), and any prior correspondence or ticket numbers.
• Screenshots of account page or billing history to speed up verification.

Common mistakes

Missing the 7‑day deadline

Many customers assume they can cancel at any point in the month. If you email after the 7‑calendar‑day cutoff before month end, termination may only apply the following billing cycle.

Assuming app store cancellation applies

Vivifi bills by card, not as an in‑app purchase. Cancelling through App Store/Google Play will not stop Vivifi billing; you must email [email protected].

Comparative recap

Quick comparison

The table below summarizes key practical differences so you can judge cancellation effort, refunds and support expectations.

Comparison table

After cancelling

What to keep

• Save your termination email and any reply from Vivifi as proof of request and effective date.
• Check your final bill and bank/card statements for any unexpected charges and keep records for disputes.

Helpful links

• Vivifi official site
• WhistleOut Vivifi review
• Seedly Vivifi reviews
• Trustpilot Vivifi page

Address

Corporate address

500 Yale Ave N, Seattle, Washington, 98109 US

Support contact

Primary support email: [email protected] (use this address to request cancellation or suspension).