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Cancellation Hipages: Easy Method
What is Hipages
Overview
Hipages is an online platform that connects homeowners with local tradespeople for services such as plumbing, electrical work and renovations.
The service matches leads to professionals and operates paid subscription and lead-based models for tradespeople.
Core service
For businesses, Hipages typically offers a web subscription that delivers job leads and visibility to homeowners searching for services.
Subscriptions and lead transactions are managed through the Hipages account dashboard and related billing arrangements.
How to cancel Hipages
Web subscription (standard cancellation)
- Log in to your Hipages account and check subscription details and term end date.
- Provide notice before the end of the current term to prevent auto-renewal.
- Send cancellation notice by email to [email protected] (retain a copy of the sent message).
Other routes and pause option
- Hipages allows a one-time pause per 12-month term (14 days up to 1 month) with at least 10 business days' notice; during a pause no leads are sent and no billing occurs.
- If you subscribed via the App Store or Google Play, cancel or manage the subscription through that app store account (those platforms control billing and refunds).
What happens when you cancel
Access and leads
When cancellation takes effect you will generally lose access to subscription features and will stop receiving new leads.
If a lead was already accepted before cancellation, Hipages’ terms treat accepted leads differently when assessing refunds.
Data, credits and account handling
During a pause Hipages states credits do not expire; after cancellation, account data and any remaining credits depend on Hipages' account policies.
Keep copies of invoices, accepted lead records and any remaining credit balances to verify your account status after cancellation.
Will I get a refund?
Cooling-off period refund
Hipages provides a 7-day cooling-off period from the first day of each initial or renewed term.
If you cancel within that 7-day cooling-off period you are entitled to a full refund of fees paid, except where a lead has already been accepted.
Refunds after term start or auto-renewal
After the term has started or after auto-renewal, Hipages does not provide pro-rata refunds for unused time, unless Hipages materially breaches the agreement.
Hipages will send at least one reminder two weeks before auto-renewal; cancelling before renewal avoids the new term charge.
Hipages plans and pricing
Pricing summary
No verified Hipages pricing in Indian rupees (INR) for 2024/2025 is publicly available.
Pricing and plan names vary by market; contact Hipages directly for current commercial terms for your region.
How to get exact pricing
Request a quote from Hipages support or check your account dashboard for plan options and billing details.
If you subscribed via an app store, check the App Store / Google Play subscription details for pricing charged through those platforms.
| Plan | Period | Price (INR) |
|---|---|---|
| Web subscription | Contact for pricing | Contact for pricing |
| App-based subscription | Contact for pricing | Contact for pricing |
| Pay-per-lead / credits | Contact for pricing | Contact for pricing |
Your consumer rights in India
Rights and practical steps in India
If you are in India and want to cancel a digital service, start by contacting the service provider (Hipages) and keep written records of the request.
Retain payment receipts, screenshots and any communication; these help if you need to raise a dispute with your bank or payment provider.
App store purchases and platform rules
Subscriptions made via the App Store or Google Play are controlled by those platforms; follow the app store’s cancellation and refund processes.
If a platform or payment gateway is involved, you can also file a dispute through the payment provider or relevant consumer grievance forum in India.
Customer experiences
What users praise
- Positive feedback commonly highlights modern workplace culture, collaborative teams and flexible work arrangements.
- Some reviews note strong company culture, recognition and employee benefits.
Common complaints
- Negative feedback often mentions leadership and management issues, high workloads and burnout.
- Other criticisms include shifting priorities in product teams, limited career progression and high-pressure environments.
For community reviews and to read user feedback, see Hipages reviews on Glassdoor.
Documentation checklist
Before you contact support
- Account username/email and account ID.
- Subscription start date, renewal date and screenshots of billing pages.
- Payment receipts, invoices and any accepted lead confirmation.
If you need to escalate
- Copies of all emails and support tickets, including timestamps.
- Proof of attempted cancellation (email send receipts or screenshots).
- Bank or payment statements showing charges for the subscription or leads.
Common mistakes
Timing errors
A frequent mistake is cancelling after the term has renewed or after the 7-day cooling-off period, which often removes refund eligibility.
Check renewal reminder dates and submit cancellation well before the term end to avoid auto-renewal charges.
Missing evidence
Not keeping clear records of accepted leads, receipts and cancellation requests can make refunds or disputes difficult to resolve.
Always save confirmations, screenshots and sent emails as soon as you cancel or change your plan.
Comparative recap
At a glance
| Feature | Hipages policy | Suggested action (India) |
|---|---|---|
| Cooling-off | 7-day full refund if no lead accepted | Cancel within 7 days and keep proof; if a lead was accepted expect no refund |
| Auto-renewal | Subscriptions auto-renew unless cancelled; reminder sent 2 weeks prior | Cancel before renewal notice; set calendar reminders and retain cancellation proof |
| Pro-rata refunds | No pro-rata refunds after term starts unless Hipages materially breaches | If charged post-cancellation, contact support and your payment provider promptly |
Key differences
Hipages' specific refund and pause rules are set in its terms; local outcomes in India may also depend on payment routes and app-store rules.
Always verify whether you subscribed directly on the Hipages website or via an app store, as this affects your refund path.
After cancelling
What to check immediately
- Confirm receipt of your cancellation by Hipages support and keep the confirmation message.
- Verify future billing has stopped and that no new leads are being sent to your account.
- Review your account for remaining credits and use them if still permitted.
Helpful links and contacts
Contact Hipages support at [email protected] for cancellation confirmation and billing queries.
Read user experiences and company reviews here: Hipages reviews on Glassdoor
Address
Postal address
P.O. Box 2210, Strawberry Hills NSW 2012, Australia.
Support email & offices
Support email: [email protected] - use this for cancellation notices and billing queries.
If you need a physical office address or to escalate formally, include your account details and request a written acknowledgement from Hipages support.
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Written by Ayaan Bhatia
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.