Cancellation Indiamart: Easy Method

What is IndiaMART

Overview

IndiaMART is a large B2B online marketplace connecting buyers and suppliers across industries in India.

Suppliers use paid subscription plans to list products, receive leads, and get enhanced visibility on the platform.

Who uses IndiaMART

Small and medium manufacturers, traders, wholesalers and bulk buyers commonly use the site to source and sell goods.

Both free listings and paid seller plans are offered; paid plans provide additional marketing and lead features.

How to cancel IndiaMART

Cancel a paid subscription

• Email [email protected] or [email protected] with your account details and subscription ID.
• Alternatively, use IndiaMART’s help/support form on the official site and include the same details and a clear cancellation request.
• Keep a copy of your sent email or support ticket reference for records.

Cancel an order or buyer-seller transaction

• Contact the seller directly via IndiaMART’s messaging system or the seller contact details on the product page.
• Document all messages and payment receipts; request cancellation and refund in writing from the seller.
• If the seller does not cooperate, escalate to IndiaMART support with order ID and proof of payment.

What happens when you cancel

Access and features

When you cancel a paid IndiaMART subscription, paid features typically remain active until the end of the current billing period.

After the billing period ends, access to premium features and boosted listings is usually revoked.

Renewals and billing

Auto-renewal may stop after cancellation if processed before the renewal date; always confirm cancellation acknowledgment from support.

For recurring payments or auto-debits, monitor bank or card statements and raise disputes if unauthorized charges continue.

Will I get a refund?

Standard policy and limits

IndiaMART does not publish a universal 14-day cooling-off refund policy for paid seller plans; refunds are not guaranteed.

Refund outcomes often depend on the subscription terms, seller cooperation, and IndiaMART’s discretion.

When refunds may be possible

• Refund requests for defective, undelivered, or misdescribed goods should be raised with the seller first with evidence.
• If unresolved with the seller, escalate the complaint to IndiaMART support attaching order ID, proofs and communications.
• User reports indicate refunds can be denied and disputes may be difficult - keep full documentation if you intend to escalate further.

IndiaMART plans and pricing

Available plans

The following plans and pricing are commonly offered by IndiaMART for suppliers. Prices exclude applicable taxes (GST).

Confirm current pricing and availability with IndiaMART sales before purchase.

Your consumer rights in India

Consumer Protection Act options

If goods or services are defective, misdescribed, or not delivered, you can raise a claim under the Consumer Protection Act, 2019.

Complaints can be escalated to State Consumer Disputes Redressal Commissions or National Commission depending on value and jurisdiction.

Practical escalation steps

• First attempt resolution with the seller and IndiaMART support with full documentation.
• If unresolved, file a formal complaint with the appropriate consumer forum; retain all evidence and timestamps of communication.

Customer experiences

Positive reports

Some users report timely deliveries, responsive sellers and satisfactory support experiences when transactions go smoothly.

Positive reviews on public platforms note good supplier communication and professional services in certain cases.

Negative reports

Many public reviews and complaint threads cite scams, missing deliveries, unhelpful support, and difficult refund experiences.

Where sellers behave fraudulently, users report protracted disputes and occasional difficulty obtaining refunds or platform intervention.

See example review sources: Trustpilot and Sitejabber.

Documentation checklist

Essential account and subscription items

• Account username and registered email/phone number.
• Subscription ID, invoice or order number, and plan name.

Transaction and dispute evidence

• Payment receipts, bank or card statements showing the charge.
• All messages with the seller and any support tickets or emails to IndiaMART.
• Photos, delivery proofs, and product defect evidence where applicable.

Common mistakes

Relying only on verbal promises

Relying on phone calls or verbal assurances from sellers without written proof makes disputes harder to resolve.

Always move discussions to IndiaMART messaging or email and save copies.

Assuming automatic refunds or protections

Do not assume a universal refund policy or that app-store cancellations apply - IndiaMART’s publicly documented refund rules are limited.

Check billing cycles, auto-debit entries and obtain written confirmation of cancellation to avoid unexpected charges.

Comparative recap

Quick comparison

The table below summarises key expectations when cancelling or seeking refunds through IndiaMART.

After cancelling

Follow-up actions

• Confirm receipt of your cancellation email or support ticket and keep the reference number.
• Monitor bank statements for any continuing charges and raise disputes promptly if needed.

Useful links and further reading

Guide to cancellation and user experiences: Postclic: How to cancel IndiaMART.

Consumer dispute reports and refund complaints: ConsumerComplaintSCourt: reported refund issues.

User review pages: Trustpilot reviews and Sitejabber reviews.

Address

Corporate office (commonly cited)

6th Floor, Tower 2, Assotech Business Cresterra, Plot No. 22, Sector‑135, Noida, Uttar Pradesh 201305, India.

How to use the address

Use the postal address for formal grievance letters or legal escalation if advised by a lawyer or consumer forum.

Always send registered or trackable mail and retain proof of dispatch and receipt where possible.