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I hereby notify you of my decision to terminate the contract relating to the Metrofax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Metrofax: Step-by-Step Guide
What is Metrofax
Service overview
Metrofax is a cloud-based fax service that lets users send and receive faxes using email, a web interface, or mobile apps without a physical fax machine.
The service runs on a subscription model with tiered plans based on monthly page allowances and optional local or toll-free numbers.
Primary uses
Metrofax is commonly used by small businesses, remote teams, and professionals who need occasional or regular faxing without maintaining hardware.
It supports inbound and outbound faxing, number provisioning, and overage billing for extra pages.
How to cancel Metrofax
Before you start
Gather your account login details and note your current plan, billing cycle, and any active fax numbers you want to keep or release.
Decide whether you need archived copies of recent faxes or any account records before cancellation.
Step-by-step cancellation steps
- Log in to your Metrofax account using your registered email and password.
- Navigate to Account Settings or Billing/Subscription section in the dashboard.
- Find the subscription or plan area and select the option labeled Cancel, End Subscription, or similar.
- Follow on-screen prompts to confirm cancellation; some accounts may require confirmation via email.
- If you have a phone number assigned, check whether you must explicitly release it to avoid further charges.
- If online cancellation is unavailable, contact Metrofax support through the account support channels or your billing contact to request cancellation.
What happens when you cancel
Access and service cutoff
After cancellation, you typically retain access until the end of your paid billing period; service should stop at the period end unless otherwise stated.
Outgoing and incoming faxing will cease once the subscription period expires or the number is released.
Data and account retention
Account data such as sent/received faxes may be retained for a limited time according to Metrofax retention policies; export important records before cancellation.
If you need data deleted, request account data removal through Metrofax support and specify what you want removed.
Will I get a refund?
Standard refund policy
Refund eligibility usually depends on Metrofax's billing terms and whether you cancelled within a trial or paid period.
Monthly subscriptions commonly run until the end of the paid month with no pro-rated refunds unless stated otherwise by the provider.
Exceptions and actions
- If you believe you were charged in error, contact support promptly with transaction details.
- For accidental renewals, billing disputes, or service failures, provide evidence to request a refund or credit.
- If a refund is agreed, it may take several business days to process back to the original payment method.
Metrofax plans and pricing
Available plans
Metrofax publishes US-dollar pricing for several plans with different monthly page allowances and features.
Below are the current plan names, monthly pricing, billing periods, and core features as provided.
| Plan | Price | Period | Features |
|---|---|---|---|
| Essential | USD 11.95 / month (USD 9.96 if billed annually) | Monthly / Annual | 550 pages per month; email/web/mobile faxing; local or toll-free number; $0 overage fee $0.03/page |
| Best Value | USD 14.95 / month (USD 12.46 if billed annually) | Monthly / Annual | 1,050 pages per month; same features as Essential |
| Professional | USD 37.95 / month (USD 31.63 if billed annually) | Monthly / Annual | 3,000 pages per month; same features as Essential |
Currency and local pricing
Metrofax provides pricing in USD only. No official INR pricing is published for India (2024/2025).
To get an INR equivalent, convert the USD amount using your bank or a current exchange rate, or contact Metrofax sales/support for guidance.
Your consumer rights in India
Key legal protections
Indian consumers are protected under the Consumer Protection Act, 2019 for unfair trade practices and deficient services by providers.
You have the right to seek redressal for billing disputes, poor service, or failure to provide stated features.
How to pursue complaints
- Contact the service provider first and keep written records of all communications and transactions.
- If unresolved, escalate to the relevant consumer forum, file a complaint with the National Consumer Helpline, or approach consumer courts.
- For unauthorized charges on a card, contact your bank or payment provider to request a chargeback or investigation.
Customer experiences
Positive feedback
Many users appreciate Metrofax for eliminating hardware needs, offering email-to-fax convenience, and providing straightforward monthly plans.
Users who need occasional faxing often find it cost-effective compared with maintaining a physical fax line.
Common criticisms
Some customers report concerns about billing clarity, international pricing in USD, and the need to confirm number portability or release processes.
Customer support responsiveness and refund handling are common areas where experiences vary.
Documentation checklist
Before you cancel
- Account email and password
- Current plan name and billing cycle
- Recent billing receipts and transaction IDs
- Copies of important sent/received faxes to archive
If disputing charges
- Proof of attempted cancellation (screenshots, emails)
- Billing statements showing disputed charges
- Correspondence with Metrofax support
- Bank or card statements if requesting chargebacks
Common mistakes
Canceling without records
Users sometimes cancel without saving important fax records; once the account closes, retrieving old faxes can be difficult.
Always download or forward crucial documents before starting cancellation.
Assuming immediate stop of charges
Some customers assume cancellation stops billing immediately; in many cases service continues through the paid period and charges are not pro-rated.
Check the billing terms to understand whether you will retain access until the period end or receive any refund.
Comparative recap
At-a-glance comparison
The table below summarizes the three main Metrofax plans to help choose based on pages needed and budget.
| Plan | Price (USD / month) | Pages per month | Best for |
|---|---|---|---|
| Essential | 11.95 (9.96 if annual) | 550 | Light users who need basic faxing and a number |
| Best Value | 14.95 (12.46 if annual) | 1,050 | Moderate users who want extra pages at modest cost |
| Professional | 37.95 (31.63 if annual) | 3,000 | High-volume users and small offices with heavy fax needs |
Choosing tips
Match expected monthly fax volume to the plan pages to avoid overage charges.
Consider annual billing if you plan long-term, since the per-month equivalent is lower on each plan.
After cancelling
Record keeping
Save copies of final invoices, cancellation confirmations, and any support correspondence for future reference.
Archive important sent/received faxes in a secure location before access ends.
Next steps and support
- If you need assistance after cancellation, contact Metrofax support through your account channels or the contact options shown in your dashboard.
- For billing disputes or chargebacks, contact your payment provider or bank with the documentation you saved.
- If you require data deletion or GDPR-like requests, submit those inquiries through the account or support channels while retaining copies of the requests.
Address
Corporate address
Metrofax - corporate or billing contact address (as available):
700 S. Flower St., 15th Floor, Los Angeles, California 90017, United States
Contact notes
Use this address for formal written correspondence if required; however, account cancellation and support are typically handled online via your Metrofax account or support channels.
Keep mailing records and follow up electronically to confirm receipt and processing of any mailed requests.