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I hereby notify you of my decision to terminate the contract relating to the Neo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Neo: Easy Method
What is Neo
Product summary
Neo is an app by Dreamstoic Technologies Pvt. Ltd., India, aimed primarily at children aged 8 - 12. The app offers a subscription called "Neo Premium" with a post‑trial monthly billing model.
Main features
Neo Premium provides access to premium in‑app content and features for the target age group. Subscriptions renew automatically unless cancelled via the account settings.
How to cancel Neo
Where to cancel
Cancellations are handled through your Neo account settings in the app or on the web. The Terms of Use and app information indicate cancellation is available via the account interface.
Step-by-step cancellation (recommended)
- Open the Neo app or log into your Neo account on the web.
- Go to Account or Settings and find Subscriptions or Billing.
- Select your Neo Premium subscription and choose Cancel or Turn off auto‑renewal.
- Confirm the cancellation and note any on‑screen confirmation ID or message.
- Keep the confirmation email or screenshot for your records.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to premium features until the end of the already‑paid billing period. The subscription will not auto‑renew after that period ends.
Account and data
Your Neo account and any associated data generally remain accessible for login and basic use unless you request account deletion. Confirm data retention and deletion options with Neo support if needed.
Will I get a refund?
General refund policy
Neo’s stated policy for the app is: no refunds for partial months or unused days, unless required by law. If you cancel mid‑period, refund for unused time is generally not provided.
Exceptions and education program policy
- Neo AI Education (neoapp.in) advertises a 100% satisfaction guarantee: full refund if not satisfied after the first two classes.
- For ongoing education programs, prorated refunds for unused sessions may be available if you provide the required 7‑day notice.
- If you believe you qualify for an exception, collect evidence and contact Neo support promptly.
Neo plans and pricing
Pricing overview
Below are verified price figures related to Neo and the NEO token; the app subscription price shown is the stated monthly rate after the free trial.
Notes on accuracy
Prices can change. The table reflects verified data provided for this guide; always confirm current pricing inside the app or via official Neo communications.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Neo Premium (app subscription) | ₹399 | Monthly | Post‑7‑day free trial; auto‑renewing subscription |
| NEO (cryptocurrency) - CoinGecko spot | ₹284.65 | Spot | Value of 1 NEO token (as of reported date) |
| NEO (historical on Mudrex) | ₹561.74 | Spot (Oct 2, 2025) | Historical spot price reported by Mudrex |
Your consumer rights in India
Statutory framework
Indian consumer law (for example, the Consumer Protection Act, 2019) protects consumers, but digital subscription refunds are treated differently than physical goods. There is no blanket statutory 14‑day right‑to‑cancel for digital services stated for Neo.
Practical steps and remedies
- Check your payment method (card/bank/Google Play/App Store) for any platform‑level refund policies.
- Retain receipts, confirmation emails, and screenshots to support any dispute.
- If you believe law requires a refund, escalate to Neo support, your payment provider, or consumer grievance fora as appropriate.
Customer experiences
Positive feedback
Some users praise Neo for being easy to use and for responsive customer care. Positive reviews highlight simplicity and helpful support responses.
Negative feedback and cautions
Other users report problems such as sign‑in issues and requests for refunds after lost sessions. Independent site flags (e.g., low‑trust indicators for neoapp.in) suggest exercising normal caution and verifying official communications before payment.
Documentation checklist
Before contacting support
- Account email and username.
- Subscription or order ID (if available).
- Payment receipt or bank/card transaction screenshot.
- Confirmation screenshots of cancellation attempts or error messages.
For education/program refunds
- Dates and attendance records for classes or sessions.
- Any teacher/class evidence if requesting a satisfaction refund within the first two classes.
- Written communication with support and timestamps.
Common mistakes
Missing the cancellation window
Many users assume cancellation after a renewal still yields a refund. Neo’s app policy states no refunds for unused days, so cancelling before the renewal date is critical to avoid being charged for the next period.
Assuming platform handles cancellation
Users sometimes rely on App Store or Google Play without checking the Neo account settings. The provider’s instructions emphasise cancelling via your Neo account settings; confirm whether your subscription is managed by the app store or the app itself.
Comparative recap
Side‑by‑side summary
| Feature | Neo Premium (app) | Neo AI Education (program) | NEO (cryptocurrency) |
|---|---|---|---|
| Cancel method | Account settings (in‑app or web) | Program admin / account settings; may require notice | Not applicable (market asset) |
| Refund policy | No refunds for unused days (unless law requires) | 100% refund if unsatisfied after first two classes; prorated with 7‑day notice | Market price; not a refund scenario |
| Example price | ₹399 / month (post‑trial) | Varies by program (check offer terms) | ₹284.65 per token (spot, reported) |
| Best for | Child‑focused app content for ages 8 - 12 | Structured classes/programs with attendance | Cryptocurrency investment/trading |
After cancelling
Immediate steps
Save your cancellation confirmation and any related screenshots or emails. Verify access until the end of the billing period and confirm no further charges appear on your payment method.
If cancellation did not work
- Attempt cancellation again via account settings and capture screenshots.
- Contact Neo support with your documentation and request written confirmation.
- If needed, contact your bank or card issuer to dispute unauthorized renewals.
Address
Registered office (as provided)
903, B Wing, 9th Floor, Marathon Futurex, N. M. Joshi Marg, Lower Parel, Mumbai 400013, India.
Notes about contacting
Use your in‑app account settings or official support channels listed inside the Neo app for service requests. Retain all correspondence for follow‑up or dispute resolution.