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Cancellation Tresorit: Easy Method
What is Tresorit
Overview
Tresorit is a secure cloud storage and file sharing service that uses end-to-end encryption to protect user data. It is designed for individuals and businesses who prioritise privacy and secure collaboration.
Core purpose
The service provides encrypted storage, syncing across devices, and secure sharing controls. Tresorit positions itself on strong security and privacy rather than mass-market convenience.
How to cancel Tresorit
Cancel on the web (account portal / Admin Center)
- Sign in to your Tresorit account at the account portal or Admin Center.
- Locate the subscription or billing section and choose Cancel subscription.
- The plan will remain active until the end of the current billing cycle; no immediate prorated refunds are issued. Official cancellation guide
Cancel on iOS and Android
- iOS purchases must be cancelled through Apple: Settings → Subscriptions. Tresorit cannot cancel App Store subscriptions for you. See Apple subscription help: Apple App Store cancellation.
- Android (Google Play) purchases must be cancelled in the Google Play Store: Payments & Subscriptions → Subscriptions → Cancel. Tresorit cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and service status
After cancellation through the Tresorit portal, your subscription remains active until the billing cycle ends. You retain access to paid features for the remainder of that period.
Data and account behavior
Files and encrypted data remain in your Tresorit account after subscription ends, but feature access (storage limits, device sync) may change to match the free tier. Export or back up important files before losing paid limits.
Will I get a refund?
Tresorit refund policy (general)
Tresorit’s Terms of Use state there are no refunds or credits for downgrading or cancelling; termination is the sole remedy for dissatisfaction. See the Terms of Use: Tresorit Terms of Use.
Exceptions and money-back guarantee
- Tresorit offers a 7-day money-back guarantee for Personal and Professional plans if you request a refund within 7 days of purchase by contacting [email protected]. Money-back policy
- EU consumer 14-day rights are separate and apply only to EU residents in specific purchase scenarios (not automatic for India).
- No refund is provided for conversions after a free trial or if the purchase falls outside the stated refund window.
Tresorit plans and pricing
Pricing overview
No official India-specific INR price list is published by Tresorit. Below are approximate conversions based on available plan information and USD-to-INR conversion estimates.
Notes
- Prices shown are approximate and billed annually where noted.
- Always confirm exact pricing in your account checkout before purchase.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Personal Lite | approx ₹400 per month | Monthly (billed annually) | 50GB encrypted storage, 2GB max file size, sync across 2 devices |
| Personal Essential | approx ₹1,010 per month | Monthly (billed annually) | 1TB encrypted storage, 10GB max file size, sync across 10 devices |
Your consumer rights in India
Applicability of EU rules
EU 14-day cooling-off rights do not apply automatically to Indian consumers. Those EU rights are limited to EU residents and specific types of purchases.
Local Indian protections
- Indian consumers can consider remedies under the Consumer Protection Act, 2019 for unfair trade practices or denial of promised services.
- Enforcement and outcomes depend on case specifics and local dispute-resolution procedures.
Customer experiences
Positive feedback
- Many users praise Tresorit’s strong security and end-to-end encryption, particularly for sensitive data handling.
- On Capterra India users highlight secure storage and integration with organisational security needs. Capterra - Tresorit
Negative feedback
- Reviews on Trustpilot report technical issues including sync failures, migration problems, and dissatisfaction with support in some cases. Trustpilot - Tresorit
- Some users describe support delays or refund refusals when issues occurred outside stated refund windows.
Documentation checklist
Before contacting support
- Account email and username used to purchase the subscription.
- Proof of purchase: invoice, receipt, or order confirmation.
- Purchase date and payment method (web, Apple App Store, Google Play).
Optional supporting items
- Screenshots of error messages, failed syncs, or purchase screens.
- Device and OS information if reporting app issues (e.g., Android/iOS version).
- Backup/export copies of critical files before cancelling.
Common mistakes
Wrong platform cancellation
Users often try to cancel App Store or Google Play subscriptions via the Tresorit website. Those purchases must be cancelled through Apple or Google directly.
Missing the refund window
Many refund requests are denied because the request was made after the 7-day guarantee period. Check timelines before assuming eligibility for a refund.
Assuming immediate refund
Even if a refund is approved under the 7-day guarantee, processing may take time depending on the payment provider. Do not expect instant credit to your card.
Comparative recap
Quick comparison
This table summarises cancellation and refund points for Tresorit to help quick decision-making.
How to read the table
- "Control" indicates who handles cancellations for each purchase method.
- "Refund window" shows default refund eligibility periods listed by Tresorit.
| Feature | Tresorit | Notes |
|---|---|---|
| Cancellation method | Web: account portal / Admin Center; App Store: Apple; Google Play: Google | App purchases must be cancelled on the respective store; Tresorit can cancel web subscriptions |
| Refund window | 7-day money-back guarantee (Personal & Professional) | EU 14-day consumer right applies only to EU residents in specific cases |
| Refund policy (general) | No refunds or credits for cancellations/downgrades under Terms of Use | Termination is the sole remedy for dissatisfaction except where guaranteed refund applies |
| Common issues reported | Sync problems, migration failures, support responsiveness complaints | Many users praise security, but some report reliability or support concerns |
After cancelling
Immediate actions
- Export or back up any files you need before paid limits are reduced or features are removed.
- Save invoices and cancellation confirmations for your records.
Where to get help and policies
- How to cancel: Tresorit cancellation guide
- Money-back guarantee details: Money-back policy
- Terms and refund rules: Terms of Use
- App Store cancellation instructions: App Store & Google Play cancellation help
Address
Corporate address
Tresorit AG, Pfingstweidstrasse 60b, CH-8005 Zürich, Switzerland.
Support contact
For refunds under the 7-day guarantee and support queries, contact [email protected] as stated in Tresorit’s money-back policy.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Tresorit subscription via the web, sign in to your account at the account portal or Admin Center, go to the subscription section, and select 'Cancel subscription.' Your plan will remain active until the end of the current billing cycle.
Yes, you can cancel your Tresorit subscription on mobile. For iOS, go to Settings → Subscriptions, and for Android, visit the Google Play Store, then navigate to Payments & Subscriptions → Subscriptions → Cancel. Remember, Tresorit cannot cancel these subscriptions for you.
After cancellation, your Tresorit account remains active until the end of the billing cycle, and your files will still be accessible. However, features may revert to the free tier, so it's advisable to back up important files before the subscription ends.
Tresorit generally does not offer refunds for cancellations or downgrades as per their Terms of Use. However, there is a 7-day money-back guarantee for Personal and Professional plans if you contact [email protected] within that timeframe.
To ensure your cancellation request is processed correctly, you can send your request in writing via email or registered mail to the contact details provided in your contract or bill. Always keep proof of your cancellation request.