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Cancellation Tresorit: Step-by-Step
What is Tresorit
Overview
Tresorit is a secure cloud storage and file-sharing service that focuses on end-to-end encryption and privacy. It is designed for individuals and teams who need strong data protection across platforms.
Core features
Key capabilities include encrypted file sync, secure sharing, cross-platform clients, and account administration via a web Admin Center. Tresorit positions itself as a privacy-first alternative to mainstream cloud providers.
How to cancel Tresorit
Via Admin Center (Account Portal)
- Sign in to the Admin Center (Account Portal).
- Navigate to Billing, select "Modify plan", then click "Cancel subscription".
- Your plan stays active until the end of the current billing cycle.
For official step-by-step guidance, see the Tresorit help article on cancellation.
How can I cancel my subscription?
Notes about App Store / Google Play purchases
Tresorit’s Help Center and Terms do not provide a separate cancellation flow for App Store or Google Play purchases. Cancellation is managed via Tresorit’s web interface.
Always check your receipt or subscription source first, then follow the Admin Center steps above.
What happens when you cancel
Access and billing
After cancellation the subscription remains active until the current paid billing cycle ends. You retain access to paid features during that remaining period.
There is no immediate refund for the unused remainder of a paid term unless otherwise stated in the Terms or applicable law.
Data and functionality
If your account drops to Tresorit’s free plan limits (for example, exceeding the 3 GB free limit), you will keep access to your files but will be unable to upload, sync, or share new content.
Tresorit may eventually remove data that exceeds the free plan limit after providing notice; export or back up important files before limits apply. See the cancellation help article for details.
Will I get a refund?
Refund policy
Tresorit offers a 7‑day money‑back guarantee for Personal and Professional plans if you contact [email protected] within 7 days of purchase.
For EU consumers who used the "Buy now" option (not a trial), a 14‑day right of withdrawal may apply under EU consumer law; Tresorit acknowledges this in its money‑back policy.
Exceptions and terms
After the current paid period begins, Tresorit’s payment FAQ explains there is no full or partial refund for the remainder of the paid term - service continues until the term ends.
No refunds are given for cancellations in routine cases; only pro‑rata refunds apply if termination is for cause under the Terms of Service (for example, a material breach by Tresorit).
Tresorit plans and pricing
Current public pricing availability
No official Tresorit subscription pricing in South African Rand (ZAR) is publicly available from Tresorit for 2024 - 2025.
Tresorit lists prices in USD, EUR, CHF or GBP depending on region; South African users may need to request local pricing during checkout or from support.
Contact for exact ZAR pricing
If you need exact ZAR pricing, contact Tresorit support or attempt checkout as a South African user to view local currency options.
| Plan | Period | Price (ZAR) |
|---|---|---|
| Personal / Professional / Business | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and online purchases
South African consumers generally benefit from the Consumer Protection Act (CPA), which provides cooling-off and protection for online purchases in many situations.
Tresorit does not explicitly reference the CPA in its public policies, so local consumers may rely on default CPA protections where applicable.
How Tresorit policies interact with local law
Tresorit states a 7‑day money‑back guarantee for certain plans and recognizes EU 14‑day withdrawal rights for EU consumers. These can be more favourable than default South African protections.
When in doubt, retain receipts, confirmation emails and contact Tresorit support promptly to assert your rights.
Customer experiences
Positive feedback
Review platforms show strong ratings for Tresorit’s security, ease of use, synchronization and cross‑platform reliability.
Examples include high overall scores on GetApp and Capterra and long‑term positive feedback on Trustpilot about reliability and security.
Negative feedback
Several reviewers report difficulty accessing the app, refund denials after short windows, support responsiveness issues, and syncing or versioning problems in some cases.
These complaints are visible across review sites and indicate you should document issues and timelines if you need support or a refund.
Documentation checklist
What to prepare before contacting support
- Account email and user name associated with your Tresorit account.
- Order ID or invoice number from the purchase confirmation.
- Purchase date and a clear statement of the issue (refund, cancellation, access problem).
- Screenshots or logs showing errors, payment receipts and correspondence.
How to send your documentation
- Contact Tresorit support with the above items - use the email [email protected] as specified in the money‑back policy.
- Attach screenshots and receipts, and include dates and steps you already tried to resolve the issue.
Common mistakes
Cancellation mistakes
Attempting to cancel via the mobile app store or Google Play often does not stop Tresorit’s subscription if it was created on Tresorit’s web portal.
Always sign into the Tresorit Admin Center to cancel and confirm the cancellation email or status in the portal.
Refund and billing mistakes
Missing the 7‑day money‑back window for Personal & Professional plans is a frequent cause of refund refusals.
Assuming an immediate pro‑rata refund after cancelling mid‑term is another common error; refunds are not generally provided unless required by law or Terms.
Comparative recap
At-a-glance comparison
| Aspect | Summary |
|---|---|
| How to cancel | Cancel via Admin Center (Account Portal) - Billing → Modify plan → Cancel subscription |
| Access after cancel | Active until end of billing cycle; limited functionality if account drops to free plan (e.g., upload/sync disabled) |
| Refund window | 7‑day money‑back for certain plans; EU consumers may have 14‑day right of withdrawal; otherwise refunds limited |
| Pricing in ZAR | Not publicly listed - contact Tresorit for local pricing |
Notes and next steps
Use this table to quickly check the most important points before you cancel or request a refund. Keep documentation and act promptly if you expect to claim a money‑back guarantee.
After cancelling
Immediate steps
- Export or back up any files you may need, especially if your account will drop below the free plan limit.
- Keep confirmation of cancellation and any related emails until all billing and data matters are resolved.
Where to get help
For cancellation instructions refer to Tresorit’s help article.
How can I cancel my subscription?
For money‑back questions see the guarantee policy and for payment questions consult the payment FAQ.
Address
Registered address
Tresorit AG
Pfingstweidstrasse 60b, CH‑8005 Zurich, Switzerland
Legal and support contact
For policy and legal inquiries, refer to Tresorit’s Terms of Service.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.