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I hereby notify you of my decision to terminate the contract relating to the Match.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Match.Com: Easy Method
What is Match.com
Service overview
Match.com is an online dating platform that helps singles create profiles, browse matches, and communicate through messaging and premium features.
The service offers free accounts plus paid subscription tiers and in‑app purchases to unlock additional features and visibility.
How the platform is provided
Match operates via website and mobile apps and manages billing directly for web purchases or via app stores for mobile in‑app purchases.
Terms of use and purchase rules vary by purchase channel (website, Apple App Store, Google Play). See Match Terms of Use for details.
How to cancel Match.com
Via website or in‑app (direct Match purchase)
- Log in to your Match.com account on the website or app.
- Go to Settings → Manage Subscription (or Account > Subscription).
- Choose Cancel to turn off auto‑renewal; you keep access until the end of the current billing cycle.
- Reference: Match Terms of Use Section 8b - Match Terms.
Via Apple App Store (iOS purchases)
- If you subscribed through Apple, you must cancel via Apple: Settings → your Apple ID → Subscriptions → Match.
- Apple handles cancellation and any refund requests for App Store purchases.
- Reference: Match Terms of Use Section 8a - Match Terms.
Via Google Play Store (Android purchases)
- If you subscribed through Google Play, open the Google Play app → Menu → My apps & subscriptions → Match and cancel there.
- Google Play handles cancellations and refunds for purchases made via Google.
- Reference: Match Terms of Use Section 8a - Match Terms.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops auto‑renewal but does not usually end the active subscription immediately.
You typically retain paid features until the current billing cycle expires.
Billing and auto‑renewal
- Auto‑renewal is turned off when you cancel; no further automatic charges occur after the current term ends.
- If you purchased via Apple or Google, billing and renewal follow the respective platform rules.
Account and data
Your Match account and profile remain accessible unless you delete the account separately.
Deleting an account is different from cancelling billing; check account settings if you want profile removal.
Will I get a refund?
General refund policy
Match.com generally treats subscriptions and virtual items as non‑refundable, including mid‑subscription cancellations.
Virtual items (Boosts, SuperLikes, private mode, etc.) are explicitly non‑refundable per the Terms of Use.
Exceptions and platform purchases
- If you subscribed via Apple or Google Play, you must request refunds through Apple or Google; Match does not control those platform refunds.
- Match refers platform refund handling to the app stores for purchases made there.
UK cooling‑off (example of an exception)
In some regions (e.g., the UK), Match offers a 14‑day cooling‑off right for first‑time subscriptions or upgrades bought on the website or mobile site; refunds are pro‑rata and handled by Customer Care.
This regional exception does not automatically apply to India; see Match UK FAQ for the UK example - Match UK FAQ.
Match.com plans and pricing
Available pricing information
Exact web pricing in INR is not shown in Match's main Terms; App Store in‑app prices for India display several INR points.
Durations for the listed App Store prices are not specified in the public listing and may reflect multiple subscription tiers.
| Plan | Price (INR) | 期間 | Features |
|---|---|---|---|
| In‑App Purchases (Match) - Apple iOS | ₹489 / ₹549 / ₹989 / ₹1,099 / ₹1,799 / ₹2,199 / ₹2,649 | Unspecified | In‑App subscription tiers as displayed on the App Store |
Notes on pricing accuracy
App Store price points appear in INR but the exact billing period for each price is not specified publicly.
Users have reported inconsistent pricing displays; check the App Store or checkout screen for the definitive amount and period.
Your consumer rights in India
Refunds and local consumer law
Match's published terms do not specify a UK‑style 14‑day cooling‑off right for India.
In India, refunds therefore depend on Match's stated policies and applicable local consumer protection laws, not on an explicit Match global policy.
Platform purchases and store policies
- Purchases made through Apple or Google Play are governed by those platforms' terms and refund procedures.
- If you purchased via an app store, contact Apple or Google Play for refund requests and dispute resolution.
Practical steps for Indian consumers
Document your purchase receipt, billing statements, and correspondence if you need to pursue a refund or dispute a charge.
If a charge is unauthorized or unresolved, consider raising a dispute with your payment provider after exhausting Match and app‑store options.
Customer experiences
Positive feedback
Some users note Match.com’s large user base and potential to connect people, especially among certain age groups.
These positive points are reported in public user review summaries.
Common complaints
- Many reviewers report difficulties with customer service responsiveness and cancelling subscriptions.
- Complaints also include recurring or unexpected charges and concerns about fake profiles or scams.
Review summaries are available on consumer review sites such as Sitejabber and Trustpilot - Sitejabber, Trustpilot.
Documentation checklist
What to gather before contacting support
- Account email or username used for Match.com.
- Order receipt, invoice, or App Store / Google Play purchase receipt.
- Dates of subscription start, renewal dates, and screenshots of billing if available.
How to present your case
- State clearly whether the purchase was via Match website, Apple App Store, or Google Play.
- Attach proof of payment and any prior cancellation attempts or correspondence.
Common mistakes
Cancelling in the wrong place
Users often try to cancel via the Match website after subscribing through Apple or Google; that does not stop platform billing.
Always cancel with the same provider that charged you: Match website for direct purchases, Apple for App Store, Google for Play Store.
Assuming automatic refunds
Many expect pro‑rata refunds after cancelling mid‑term; Match’s terms state subscriptions are generally non‑refundable.
Do not assume a refund - check the exact purchase channel and any regional exceptions before relying on one.
Comparative recap
Quick comparison
| Method | How to cancel | Refund availability | Typical result | 期間 |
|---|---|---|---|---|
| Match website / app (direct) | Settings → Manage Subscription → Cancel | Generally non‑refundable (per Terms) | Auto‑renewal turned off; access until term end | Subscription term |
| Apple App Store | Settings → Apple ID → Subscriptions → Match | Refunds via Apple only | Apple handles cancellation and refund decisions | App Store term |
| Google Play Store | Google Play app → Menu → My apps & subscriptions → Match | Refunds via Google only | Google handles cancellation and refund decisions | Play Store term |
Takeaway
Cancel with the party that processed your payment to stop renewals and to initiate any refund requests.
Check documentation and platform rules promptly to preserve your options.
After cancelling
What to check immediately
- Confirm cancellation in the service or app store and keep screenshots or confirmation emails.
- Verify that no further auto‑renewal charges occur on your next billing date.
Helpful links and contacts
- Match Terms of Use (cancellation & billing): Match Terms
- Match UK refund FAQ (example regional guidance): Match UK FAQ
Address
Registered office (India)
MTCH India Services Private Limited, 6th Floor, Wing B, Two Horizon Center, Golf Course Road, DLF Phase 5, Sector 43, Gurgaon, Haryana 122002, India.
How to send postal correspondence
If you prefer postal cancellation or formal notices, use the registered office address above and include account details and copies of receipts.
Keep a recorded delivery or courier receipt as proof of sending and receipt.