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I hereby notify you of my decision to terminate the contract relating to the Shaadi.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shaadi.Com: Easy Method
What is Shaadi.com
Overview
Shaadi.com is a leading online matrimonial service that connects individuals seeking marriage. It offers profile creation, search filters, messaging and paid membership tiers to increase visibility.
How it is used
Users create profiles, search and send Interests or messages, and may purchase Premium/VIP plans for extra features. Paid plans are billed via the website, App Store (iOS) or Google Play (Android).
How to cancel Shaadi.com
Cancel via App Store (iOS)
- Open Settings → Your Name → Subscriptions → Shaadi.com → Cancel Subscription.
- Cancel at least 24 hours before the end of the current billing period to stop auto‑renewal.
- You retain paid benefits until the period end after cancellation.
Cancel via Google Play (Android)
- Open Google Play Store → Menu (or profile) → Subscriptions → find Shaadi.com → Cancel Subscription.
- Do not assume deleting the app cancels the subscription; you must cancel in Google Play.
Cancel via Web (Shaadi.com account)
- Log in → Account / Billing / Subscription or Settings → cancel membership or disable auto‑renewal.
- If you cannot cancel online, contact Shaadi.com support or email androidfeedback@shaadi.com for assistance.
What happens when you cancel
Access and features
After cancelling an auto‑renewal, you typically retain membership benefits until the current paid period expires. Access ends at period expiry.
Renewal and billing
Auto‑renewal is stopped when you cancel the subscription following the platform or account steps. For App Store and Google Play purchases, billing and refunds are controlled by the respective platforms.
Data and profile
Cancelling a paid membership usually does not delete your profile. Your account data and messages typically remain unless you request deletion through account settings or support.
Will I get a refund?
Match Guarantee refund
If you are an online Premium Member and you send at least 10 Interests and receive zero Accepts within the first 30 days, Shaadi.com offers a full refund once per profile lifetime (excludes VIP/Select/personalised memberships).
To claim this refund, contact Shaadi.com support via WhatsApp, chat, email or call +91 18095031111 (10 am - 7 pm IST).
Platform refunds and general policy
- Membership fees are generally non‑refundable. There is no general 14‑day cooling‑off right unless explicitly stated.
- App Store purchases: request refunds through Apple’s Report a Problem portal; Shaadi.com cannot control those refunds.
- Google Play purchases: refunds are handled under Google Play policies; Shaadi.com cannot process these refunds directly.
Exceptional refunds
- Refunds may be granted in limited circumstances at Shaadi.com’s discretion (for example, business discontinuity: 50% of unused fees in rare cases).
- Keep evidence to support any claim (see Documentation checklist below).
Shaadi.com plans and pricing
Pricing summary
The following prices reflect in‑app listings on the Shaadi.com iOS App Store in India and are subject to change. Confirm final pricing before purchase.
Plan listing
| Plan | Price | Period | Features |
|---|---|---|---|
| 3 Months Gold Membership | ₹5,200 | 3 Months | Standard Gold plan - unlimited messages, basic visibility enhancements. |
| 3 Months Gold+ Membership | ₹5,900 | 3 Months | Gold features plus higher visibility (bold listing, spotlight). |
| 6 Months Diamond Membership | ₹6,900 | 6 Months | Diamond tier - more visibility, more contact access, priority assistance. |
Your consumer rights in India
Statutory context
There is no unconditional cooling‑off period for digital subscriptions unless the service explicitly offers one. Standard consumer protections apply where services are defective or not as promised.
Contractual guarantees
- Written guarantees like the Match Guarantee are contractual promises; qualifying users are entitled to the stated refund.
- Platform purchases (App Store/Google Play) follow platform refund rules, not Shaadi.com’s terms.
Evidence and dispute options
- Keep receipts, screenshots of messages/Accepts, and all support communications to support disputes.
- If you believe you were defrauded, report to local cyber‑crime authorities and retain evidence for investigations.
Customer experiences
Positive feedback
Some users report successful matches using VIP or Premium plans and praise features like advanced filters and NRI visibility.
Several testimonials note prompt and transparent service for NRI users and effective matchmaking for certain plans.
Negative feedback
Many reviews on consumer review sites report issues such as fake or disappearing profiles, aggressive upselling, and difficult refund or support experiences.
Large proportions of reviews on some platforms are negative; read multiple recent reviews before subscribing.
Where to read reviews
- General user reviews: Sitejabber Shaadi.com reviews.
- Broad review collection: Trustpilot Shaadi.com reviews.
Documentation checklist
Essential purchase records
- Payment receipts, order confirmations and invoice screenshots for each purchase.
- Subscription details showing start/end dates and auto‑renewal settings.
Interaction and guarantee evidence
- Proof of Interests sent and any Accepts (screenshots with timestamps).
- Copies of support chat, emails, and reference numbers related to refund or cancellation requests.
Common mistakes
Assuming app deletion cancels subscription
Many users delete the app but forget to cancel the subscription in App Store or Google Play. This leaves auto‑renewal active and can cause unexpected charges.
Missing evidence for refunds
Not retaining proof of Interests sent or support communications weakens Match Guarantee or dispute claims. Always save screenshots and receipts promptly.
Relying on informal promises
Verbal or casual promises from sales agents may not be enforceable. Request written confirmation for any special refund or guarantee terms.
Comparative recap
Quick comparison
| Platform | Cancel steps | Refund availability | Recommendation |
|---|---|---|---|
| App Store (iOS) | Settings → Your Name → Subscriptions → Shaadi.com → Cancel | Apple handles refunds via Report a Problem; Shaadi.com cannot process. | Cancel at least 24 hrs before period end; request refund via Apple if needed. |
| Google Play (Android) | Google Play → Menu/Profile → Subscriptions → Shaadi.com → Cancel | Google Play refund policies apply; Shaadi.com cannot directly refund Play purchases. | Cancel in Google Play; keep receipts for disputes. |
| Web (Shaadi.com account) | Account → Billing/Subscription or Settings → Cancel or disable auto‑renewal | Generally non‑refundable except Match Guarantee or rare discretionary cases. | Use online cancellation or contact support/androidfeedback@shaadi.com for help. |
After cancelling
Follow‑up actions
- Confirm cancellation email or screenshot and retain it with receipts.
- Monitor your payment method to ensure no further charges occur after period end.
Where to get help and read more
For independent user reviews and to see common complaints, consult consumer review sites.
- Sitejabber reviews for Shaadi.com
- Trustpilot reviews for Shaadi.com
- For fraud awareness in matrimonial apps, see coverage: Times of India on matrimonial app fraud
Contact details for support
Email: androidfeedback@shaadi.com
Phone (support): +91 18095031111 (10 am - 7 pm IST)
Address
Corporate address
People Interactive (I) Pvt. Ltd, 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai 400034, India.
Notes
For legal or postal correspondence, use the corporate address above. For account or refund issues, use the support channels listed.