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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Energyaustralia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Energyaustralia: Easy Method
What is Energyaustralia
Overview
Energyaustralia is an electricity and gas retailer primarily operating in Australia, offering residential and business energy plans, online account access, and a mobile app.
Scope for India readers
This guide is written in English for readers in India who may need to understand Energyaustralia cancellation processes while living in India or managing accounts remotely.
It explains how to cancel service, likely outcomes, refund expectations, documentation to keep, and next steps after cancellation.
How to cancel Energyaustralia
Primary cancellation channels
- Call Energyaustralia customer service on 133 466 (available Mon - Fri during business hours in Australia).
- Use the My Account online portal to submit a cancellation request.
- Request cancellation by live chat with Energyaustralia support.
Step-by-step cancellation process
- Prepare account details (account number, service address, ID and meter details).
- Contact Energyaustralia via phone, My Account, or live chat and state you want to cancel the energy supply contract.
- Arrange a final meter read - typically you should give at least 3 business days' notice.
- Confirm any device payment plan balances, disconnection or meter-read fees, and provide bank details for refunds if applicable.
- Obtain a confirmation reference and expected final bill date from Energyaustralia; follow up if you do not receive it within 1 - 2 weeks after the final read.
What happens when you cancel
Access and account status
Deleting the EnergyAustralia app or removing your My Account profile does NOT cancel your energy service or supply contract.
Cancelation only occurs after a formal cancellation request via phone, online My Account, or live chat.
Final procedures and timing
You will usually arrange a final meter read (give ~3 business days' notice). After that, Energyaustralia typically issues a final bill within 1 - 2 weeks.
Any remaining device payment plan must be settled and network disconnection or meter-read fees may apply depending on your region.
Will I get a refund?
How refunds are handled
Refunds (for overpayment or credit balances) are manually reviewed by Energyaustralia before processing.
Refunds are normally issued back to the original payment method after internal review; eligibility is determined case-by-case.
Timing and exceptions
- EFT refunds typically take around 3 - 4 business days to appear; credit card refunds can take ~48 hours after processing.
- No cash or cheque refunds are usually provided; alternatives may be arranged on request.
- In practice, disputes have occurred (for example, small merchant-fee deductions or final-bill estimation errors), so keep records and escalate if needed.
Energyaustralia plans and pricing
Pricing summary
No verified pricing data for Energyaustralia plans is provided for this guide.
Please contact Energyaustralia directly via My Account or customer service for plan-specific pricing details.
How to obtain prices
Prices and discounts can change by region and plan; request a written quote for the specific service address before cancelling or switching.
Check your current contract for any legacy or promotional exit fees that may apply.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Please contact Energyaustralia My Account or customer service for current rates and plan details. |
Your consumer rights in India
General consumer protections
As an energy consumer in India you have rights to clear billing, accurate meters, and fair contract terms under Indian consumer protection law.
Keep all contract documents, bills, meter readings, and communication records to support any dispute or refund claim.
Where to escalate disputes
- Raise disputes with Energyaustralia customer service first and request written confirmations.
- If unresolved, use India’s consumer dispute mechanisms - District, State or National Consumer Disputes Redressal Commissions - and the Consumer Protection Act framework.
- For billing or meter accuracy, also check with the local electricity distribution company, regulator, or ombudsman in the relevant Australian state if the supply address is in Australia.
Customer experiences
Positive feedback
Many customers report that Energyaustralia’s website and app are user-friendly and that customer support can be responsive and helpful.
Users often cite competitive rates and straightforward online account management as positives.
Negative feedback
Common complaints include estimated final bills, billing errors, and occasional refund disputes that required escalation to an ombudsman or formal complaint to resolve.
Some customers have reported deductions (small merchant fees) on refunds or difficulty finding legacy plan details after forced plan changes.
Documentation checklist
Before you call or chat
- Account number, service address, and meter number.
- Personal ID used on the account (name, contact details).
- Latest bill and payment receipts or bank statements showing payments.
For refunds and disputes
- Final meter-read confirmation or photo of meter reading.
- Written confirmation of cancellation request and reference number.
- Bank account details for refund and any correspondence about disputed amounts.
Common mistakes
Assuming app deletion cancels service
Deleting the EnergyAustralia app or removing your My Account profile only removes digital access; it does not terminate the energy supply contract.
Always confirm cancellation via an official channel and get a cancellation reference.
Not arranging a proper final meter read
Failing to schedule a final meter read or relying on estimated reads can lead to inaccurate final bills and delays in refunds.
Request a scheduled final read and keep the read confirmation for your records.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund features to help you compare and prepare.
| Feature | Energyaustralia | What to check / expect |
|---|---|---|
| How to cancel | Phone (133 466), My Account, live chat | Confirm channel availability and obtain a cancellation reference; check business hours |
| Cooling-off | 10 business days after signup (no penalty) | Check your contract for the cooling-off start date and conditions |
| Exit fees | Most current plans: no exit fee; some legacy/promotional plans may have fees | Review your contract for any exit or device plan balances |
| Final meter read | Arrange with ~3 business days' notice; final bill in 1 - 2 weeks | Obtain written confirmation of final read and final bill date |
| Refunds | Case-by-case review; returned to original payment method (EFT 3 - 4 days, card ~48 hrs) | Keep payment records; expect manual processing and possible small administrative deductions |
After cancelling
What to monitor
Watch for the final bill and any refund transactions to the original payment method within the stated timeframes.
Follow up with Energyaustralia if the final bill or refund does not arrive within the expected window.
Further actions if problems persist
- Keep all evidence and escalate within Energyaustralia support if needed.
- If unresolved, use formal complaint routes available in the supply state (ombudsman) or consumer dispute mechanisms in India.
- Retain all correspondence, meter reads, receipts, and cancellation references for dispute resolution.
Address
Postal address
Locked Bag 14060, Melbourne City Mail Centre, VIC 8001, Australia
Customer service
General customer service phone: 133 466 (Australian number; available Mon - Fri during business hours).
Use My Account or live chat for online cancellation requests and written confirmations.