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I hereby notify you of my decision to terminate the contract relating to the Aaptiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aaptiv: Easy Method
What is Aaptiv
Overview
Aaptiv is a subscription-based fitness app offering audio-led workout classes by certified trainers. It provides on-demand training across categories like running, strength, yoga and more.
How it is delivered
Workouts are delivered via the Aaptiv app on iOS and Android and via the Aaptiv website for subscribers. Access requires an active paid subscription or valid free trial.
How to cancel Aaptiv
Cancel via web (Aaptiv.com)
- Log in to your account at Aaptiv.com.
- Go to Account Settings → Membership Plan → Cancel subscription.
- Cancel anytime prior to the next billing period; allow at least 48 hours before renewal when possible.
Cancel via mobile stores (iOS / Android)
- Apple App Store (iPhone): Settings → [Your Name] → iTunes & App Store → tap Apple ID → View Apple ID → Subscriptions → Aaptiv → Cancel subscription.
- Google Play Store (Android): Open Google Play Store → Menu → Subscriptions → find Aaptiv → Cancel.
- Important: Deleting the app does not cancel the subscription; cancel through the platform where you were billed.
What happens when you cancel
Access after cancellation
If you cancel before the next billing date your access continues until the end of the current paid period. You will not be billed again after cancellation takes effect.
Account and data
Cancellation typically stops future billing but does not always delete your account or data. Keep copies of receipts and cancellation confirmations for your records.
Will I get a refund?
Web and Google Play purchases
Refunds for subscriptions purchased via the website or Google Play are handled case-by-case. You must contact Aaptiv support to request a refund.
Apple App Store purchases and free trials
App Store refunds are subject to Apple's policies; Aaptiv cannot process App Store refunds directly. Subscriptions cancelled during a free trial normally incur no charge.
Aaptiv plans and pricing
Available price points
Pricing visible in the India App Store listing includes a monthly and an annual full-access subscription. Other listed prices may reflect different tiers or outdated entries.
Official in-app prices
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Unlimited on-demand classes | ₹619 | Monthly | Unlimited on-demand classes (full access) |
| Unlimited on-demand classes | ₹7,500 | Annual | Unlimited on-demand classes (full access) |
Your consumer rights in India
Legal protections
Under Indian consumer protection law, digital subscriptions must include fair contract terms, clear cancellation policies, and timely refunds where applicable. Unreasonable denial of refunds can be challenged.
How to escalate
- Retain proof of cancellation, receipts and correspondence.
- If Aaptiv or the billing platform refuses a reasonable refund, you may contact the National Consumer Helpline or file a grievance under the Consumer Protection Act 2019.
Customer experiences
Common positive points
Many users value the variety of audio workouts and trainer-led sessions. The app’s on-demand library and ease of use are often praised when access and billing work correctly.
Common complaints
Complaints include being charged after deleting the app, slow or unresponsive customer service, difficulty obtaining refunds, and unexpected price changes. Some report accidental cancellation of gym-linked memberships.
Documentation checklist
What to keep before and after cancelling
- Subscription receipts and billing statements showing charges.
- Confirmation screenshot or email of your cancellation.
- Record of the platform used to subscribe (Apple ID, Google Play account, or Aaptiv web account).
- Any correspondence with Aaptiv support (dates, names, ticket numbers).
Why documentation matters
Documented proof is essential if you need to request a refund or escalate a complaint to consumer authorities. Keep screenshots and timestamps for at least the disputed billing period.
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the Aaptiv app cancels the subscription. This does not stop billing. You must cancel via the platform where you are billed.
Waiting too close to renewal
Cancelling at the last minute can fail if you miss platform processing windows. Aim to cancel at least 48 hours before renewal to be safe.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web (Aaptiv.com) | Account Settings → Membership Plan → Cancel subscription | Contact Aaptiv support; refunds handled case-by-case | Access continues until end of paid period; cancel before next billing date |
| Apple App Store (iOS) | iPhone Settings → Apple ID → Subscriptions → Aaptiv → Cancel | Refunds via Apple Support only; Aaptiv cannot process App Store refunds | App deletion does not cancel subscription |
| Google Play Store (Android) | Google Play Store → Menu → Subscriptions → Aaptiv → Cancel | Contact Aaptiv support for case-by-case refunds for Google purchases | Keep proof of cancellation and billing statements |
Takeaway
Always cancel within the billing platform used to subscribe and keep documentation. For refunds, contact the appropriate support channel depending on purchase method.
After cancelling
Next steps
Save your cancellation confirmation and check your bank or card statements for future charges. Keep access until the end of your paid period.
How to contact support
- For web and Google Play refund requests contact Aaptiv support (support@aaptiv.com) or use the in-app/help center.
- For App Store refunds, contact Apple Support directly as Apple controls those refunds.
Address
Company address
20371 Irvine Avenue, Suite 120, Newport Beach, California 92660.
Notes on contacting
This address is for corporate contact; use in-app support or the billing platform support channels for subscription and refund issues.