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Clubwise
Plot No 14, First Floor, Office No 101, 102, 107, 108, Bhonsala Military School, Fortune Arcade, College Road
422005 Nashik , India
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Cancellation Clubwise: Step-by-Step Guide
What is ClubWise
Overview
ClubWise is a subscription-based platform that connects users to multiple gyms and fitness studios through memberships and a member app.
The platform is typically used by clubs to manage bookings, memberships and payments for their customers.
How the service is provided
ClubWise acts as the software and billing manager used by individual gyms and clubs rather than the direct seller of most memberships.
Because clubs configure memberships and payment terms, cancellation and refunds are controlled primarily by your gym or club.
How to cancel ClubWise
Primary rule
Cancellation must be done through your gym or club - not via the App Store, Google Play, or a web interface.
Stopping or deleting the ClubWise app does not stop billing or membership with your club.
Step-by-step cancellation (recommended)
- Contact your gym or club and request cancellation in writing (email or letter).
- Include your full name, membership ID, date you want cancellation to be effective, and reason (if required).
- Ask the club for written confirmation of cancellation and the effective date.
- Optionally, send a copy of your written cancellation to ClubWise’s registered office (see Address section) for your records.
- Keep copies of all correspondence and any confirmation you receive from the club or ClubWise.
What happens when you cancel
Access to the app and services
Access to the ClubWise Member App will typically end when your club terminates your membership in their system.
However, removing the app from your device or cancelling via an app store does not automatically cancel your club membership or stop billing.
Billing and renewal
Billing and renewals are controlled by the contract you have with your club; the club must stop charging once they accept your cancellation.
If charges continue after the club confirms cancellation, you should escalate with evidence (see Documentation checklist).
Will I get a refund?
Official refund position
There is no publicly available, central refund policy for ClubWise that guarantees refunds or a 14‑day cooling‑off period.
Refunds depend entirely on the terms you agreed with your club, not on ClubWise as a software provider.
What to do if you believe a refund is due
- Collect evidence: receipts, bank statements, membership agreement, and cancellation confirmation.
- Approach your club first to request a refund based on your contract terms.
- If the club does not resolve the issue, consider escalating to your bank (chargeback) or a consumer forum with the collected evidence.
ClubWise plans and pricing
Available pricing information
No official INR pricing for ClubWise in India is publicly available from verified sources for 2024/2025.
If you require regional pricing, contact the vendor or your club directly for accurate, local rates.
Third‑party USD pricing (reference only)
| Plan | Price (USD) | Notes |
|---|---|---|
| Basic | $89 / month | Third‑party reference - contact vendor for INR pricing |
| Advanced | $159 / month | Third‑party reference - contact vendor for INR pricing |
| Premium | $249 / month | Third‑party reference - contact vendor for INR pricing |
Your consumer rights in India
Key legal principles
Under Indian consumer protection principles, a club cannot normally continue charging you after you have validly cancelled your membership.
Unclear or misleading cancellation/refund terms may be treated as an unfair trade practice.
Practical steps and escalation
- Start by presenting your evidence and written cancellation to the club.
- If unresolved, you may approach consumer forums or the District Consumer Disputes Redressal Commission.
- Include evidence of ongoing unauthorised charges and attempts to resolve with the club.
Customer experiences
Positive feedback summary
Some users and reviewers praise ClubWise for ease of use, helpful customer support, and strong functionality for sign‑ups and class management.
See aggregated positive reviews for product usability and support on third‑party review sites.
Negative feedback summary
Multiple complaints report billing continuing despite cancellation requests and unresolved charges appearing on bank statements.
Many users were advised to return to their gym for resolution and reported slow or absent responses regarding refunds.
For examples of reviews, see Software Advice reviews and user complaints on Trustpilot.
Documentation checklist
What to collect before and after cancelling
- Membership agreement or terms and conditions (signed or emailed copy).
- Written cancellation request (email, letter) and proof of delivery.
- Written confirmation of cancellation from the club, including effective date.
- Bank statements or screenshots showing any disputed charges.
- Any correspondence with ClubWise or the club (dates, names, responses).
Why documentation matters
Clear evidence speeds bank chargebacks, consumer forum complaints, or any legal escalation.
Keep digital backups and dated copies for at least six months after cancellation.
Common mistakes
Relying on app store cancellations
Many customers assume deleting the ClubWise app or cancelling via App Store/Google Play stops club billing - it does not.
Always confirm cancellation directly with your club in writing.
Failing to get written confirmation
Verbal promises are difficult to prove. Not obtaining a written cancellation date is a common cause of continued billing disputes.
Insist on a written confirmation that specifies the final billing date and any refund process.
Comparative recap
Quick comparison of cancellation methods
| Action | Typical outcome |
|---|---|
| Cancel via your gym/club in writing | Correct method; should stop billing when club processes it |
| Delete app or cancel in App Store/Google Play | Does not stop club billing; app access may end but payments can continue |
| Contact ClubWise support only | May help; primary resolution still depends on your club’s actions |
After cancelling
Monitor accounts
Check your bank statements for at least two billing cycles after cancellation to confirm no further charges occur.
If charges continue, present your documentation to the club and your bank immediately.
Helpful resources
Cancellation letter templates and examples can be found here: PostClic - Cancel ClubWise.
Read user reviews and product feedback at Software Advice and consumer complaints at Trustpilot.
Address
Registered office (India)
Plot No 14, First Floor, Office No 101, 102, 107, 108, Bhonsala Military School, Fortune Arcade, College Road, Nashik, Maharashtra 422005, India
Send a copy of your written cancellation here if you want an additional record, but always cancel through your club first.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Clubwise membership, you must contact your gym or club directly and request cancellation in writing, either via email or registered postal mail.
Refund eligibility depends on the terms you agreed upon with your club, not Clubwise. Check your membership agreement for specific refund policies.
Your cancellation request should include your full name, membership ID, the desired cancellation effective date, and a reason if required. Keep a copy for your records.
Your access to the Clubwise Member App will typically end once your club processes your cancellation. Simply deleting the app does not stop billing.
If charges continue after your cancellation, collect evidence such as receipts and cancellation confirmations, and escalate the issue with your club or consider contacting your bank for a chargeback.