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Cancel EQUINOX
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Equinox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Equinox: Easy Method
What is Equinox
Overview
Equinox is a premium fitness club brand offering gym facilities, group classes, personal training and a digital subscription called Equinox+.
The brand operates globally and also sells products through Equinox India; memberships and digital subscriptions follow different cancellation paths.
Offerings
In-club memberships provide access to physical facilities and services at participating clubs.
Equinox+ is a digital fitness subscription available via app stores and the Equinox+ website for streaming workouts and content.
How to cancel Equinox
In-club or web (physical membership) cancellations
- Provide 30 days' written notice to cancel your membership.
- Deliver the written notice in person at your home club, send certified/registered mail, or email to Cancellations@Equinox.com or Concierge@Equinox.com.
- Keep proof of delivery or a dated receipt for your records.
Equinox+ (digital) cancellations
- Cancel Equinox+ through the platform where you purchased it: Apple App Store or Google Play.
- Alternatively cancel via your account at equinoxplus.com/account or by emailing hello@equinoxplus.com.
- Follow the store/platform steps carefully so recurring billing is stopped by the platform.
Product orders (Equinox India e-commerce)
- For product cancellations or returns, follow the Equinox India warranty & returns policy and contact their support as required.
- Keep order confirmations and shipment tracking information to support any cancellation or refund request.
What happens when you cancel
Access after cancellation
When you submit a valid 30-day written cancellation for a club membership, your membership typically continues for the 30-day notice period unless otherwise agreed.
Access ends on the final day of that notice period; check club rules for final check-in and class bookings.
Renewal and billing
Auto-renewal should stop after a successful cancellation, but verify by checking your account statement and confirmation from the club or platform.
For Equinox+, the app-store provider may control recurring billing; confirm cancellation in the App Store/Google Play receipt.
Data and account records
Equinox may retain membership records for business and legal purposes; request account closure or data queries through official contact channels.
Always save copies of cancellation emails, receipts, and any confirmation numbers you receive.
Will I get a refund?
Cooling-off and initial refund rights
Equinox’s global policy includes a cooling-off period: three business days after the first business day following signing.
During that period you can receive a full refund (except initiation fee), typically processed within 15 business days.
Early cancellation and limited exceptions
- Early cancellation during an initial 12-month obligation is permitted only for limited reasons such as disability, death, or relocation over 25 miles.
- Early termination may incur a fee up to 10% of outstanding dues or USD 50 where allowed by the membership terms.
Refund timelines and e-commerce exceptions
- Refunds of prepaid unused dues and ancillary charges are generally provided (minus initiation fee) within 30 days after approval.
- For Equinox India product orders, refunds are processed within 7 - 10 business days to the original payment method in the limited cases specified by their returns policy.
Sources: membership terms summarized at Postclic - Equinox cancellation and product returns at Equinox India Warranty & Returns.
Equinox plans and pricing
Known digital price (App Store India)
The App Store India lists Equinox+ at ₹3,599 for in-app purchase, but the billing period (monthly/annual) is not specified in the listing.
Contact the seller or App Store listing for exact billing frequency before purchasing.
Contact for club pricing
Club membership pricing varies by location and plan; contact your local club or Equinox India sales for current rates and commitments.
If no clear public price is listed, request a written quote showing initiation fees, monthly dues, and minimum term.
| Plan | Price | 期間 |
|---|---|---|
| Equinox+ (App Store India) | ₹3,599 | Contact for pricing |
| In-club membership | Contact for pricing | Contact for pricing |
Your consumer rights in India
Statutory protections
Under the Consumer Protection Act, 2019, Indian consumers can seek redress for deficiencies in service and unfair trade practices.
Consumers may file complaints at District, State, or National Consumer Commissions depending on the value and nature of the claim.
Central authority and remedies
The Central Consumer Protection Authority (CCPA) can take action on unfair practices and infringements affecting consumers at large.
Keep documentation and timelines when pursuing a statutory complaint to establish proof of transaction, service failure, and attempts to resolve directly.
Further information: Consumer Protection Act, 2019 (overview).
Customer experiences
Reported issues
Some users report app problems such as schedules failing to load, check-in failures, freezes, and the need for frequent reinstalls.
Review and forum discussions also cite difficulties in cancelling memberships and unexpected charges in some cases.
Positive notes and variability
Other customers praise the facility quality, classes and trainers - experiences vary widely by club and location.
Review platforms aggregate both positive and negative feedback; see user reviews for up-to-date perspectives, including review summaries at Trustpilot.
Documentation checklist
For membership cancellation
- Signed membership agreement (copy).
- Proof of payment (receipts or bank statements).
- Written cancellation notice and proof of delivery or email confirmation.
For product returns and refunds
- Order confirmation and shipment tracking.
- Unboxing video (required within 48 hours for defective/damaged item claims per Equinox India policy).
- Photographs of defects and correspondence with customer support.
Common mistakes
Not providing written notice
Failing to submit a written 30-day notice (or lack of proof) is a common reason cancellations fail or charges continue.
Always obtain confirmation in writing and keep copies; use certified mail or recorded delivery if cancelling by post.
Assuming app cancellation is enough
Users sometimes assume uninstalling the app cancels billing; app uninstall does not stop platform billing or club renewals.
Confirm cancellation through the App Store/Google Play or receive written confirmation from the club or Equinox+ support.
Comparative recap
Quick contrast
This table summarizes key differences between in-club memberships and Equinox+ digital subscriptions for cancellation and refunds.
At-a-glance
| Feature | In-club / Physical membership | Equinox+ (Digital) |
|---|---|---|
| How to cancel | 30 days' written notice in person, by certified mail, or email to Cancellations@Equinox.com / Concierge@Equinox.com | Cancel via Apple App Store, Google Play, equinoxplus.com/account, or email hello@equinoxplus.com |
| Notice period | 30 days' written notice | Platform-specific (cancel immediately in app store to stop future billing) |
| Refunds | Cooling-off applies; refunds of unused dues possible minus initiation fee; early termination limited and may incur fees | Refunds and billing handled by purchase platform; check platform policies |
After cancelling
Confirmations and follow-up
Save any email confirmations or postal receipts that prove the date you submitted cancellation notice.
Monitor bank/credit statements for any post-cancellation charges and dispute with your bank if unauthorized charges appear.
Helpful links
- Membership cancellation summary: Postclic - Cancel Equinox
- Equinox India returns and warranty details: Equinox India Warranty & Returns
- Consumer law overview in India: Consumer Protection Act, 2019
Address
Registered / business address
R‑74B, IInd Floor, Khirki Extension, Near Sai Baba Mandir, Malviya Nagar, New Delhi 110017, India
Notes on using the address for cancellations
The address above appears as a company location but Equinox India does not explicitly confirm it as the cancellation mailing address.
Prefer in-club hand delivery, certified/registered mail, or the official cancellation emails for reliable processing and proof.