Cancellation Fitify: Easy Method

What is Fitify

Overview

Fitify is a subscription-based fitness app that provides personalized workout plans, video demonstrations, and a large exercise library for different fitness levels and goals.

Main features

It offers guided routines suitable for beginners, travelers, and users seeking a "personal trainer in your pocket" experience through in-app plans and premium tiers.

How to cancel Fitify

Cancel on iOS (Apple App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then Subscriptions.
• Select Fitify and tap Cancel. Subscription remains active until the end of the paid billing period.

Cancel on Android (Google Play) and web

• Google Play: Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select Fitify → Cancel. Access lasts until end of billing period.
• Web (Paddle / FastSpring / Stripe): Use the merchant portal link provided in your receipt or confirmation email to cancel. Subscription remains active until the end of the paid period.

Cancel via Fitify support or account settings

• Request cancellation through the app account settings or email [email protected]. Fitify processes requests but store policies (Apple/Google/merchant) govern billing and refunds.
• Note: If your purchase was via Apple or Google, refunds and subscription controls are handled by those stores.

What happens when you cancel

Access after cancellation

Cancelling stops future auto-renewals but does not usually cut access immediately.

Subscriptions typically remain active until the end of the current paid billing period.

Data and account

Your Fitify account data (workout history, settings) is normally retained unless you request deletion.

Deleting the app does not automatically cancel the subscription; you must cancel through the store or merchant.

Will I get a refund?

Fitify’s standard refund position

Fees are generally final and non-refundable to the maximum extent permitted by applicable law.

Fitify may issue goodwill refunds, credits, or access extensions at its discretion but these are not guaranteed.

Exceptions and platform rules

• Apple App Store: Refunds must be requested through Apple; Fitify cannot issue Apple refunds directly.
• Google Play: Refunds depend on Google Play policy; Fitify cannot issue Google Play refunds directly.
• Web (Paddle/FastSpring/Stripe): You may request a refund via the merchant; Fitify can request a goodwill refund but merchant decisions usually apply.

48-hour rule for web purchases

For web purchases (excluding Apple), you can request cancellation and refund within 48 hours; if processed, access may terminate immediately.

Apple purchases are excluded from this 48-hour web refund option.

Fitify plans and pricing

Pricing summary

Prices below reflect multiple in‑app purchase tiers visible in the Indian App Store as of early 2026.

Offers and promotional prices may change; check your store or receipt for the exact amount charged.

Plans table

Your consumer rights in India

Legal protections

Indian consumers are protected by the Consumer Protection Act and related rules against unfair trade practices, defective services, or unauthorized charges.

Statutory rights remain unaffected by Fitify’s stated refund policy.

Available remedies

• Raise a grievance with Fitify support and the payment platform (Apple/Google/merchant) first.
• If unresolved, you may lodge a complaint with the Consumer Forum or use official e-commerce grievance channels for redress.

Customer experiences

Positive feedback

Fitify has strong positive ratings in India; users praise personalized plans, clear video demos, and suitability for beginners and travelers.

Many describe it as effective guidance and flexible routines, often citing a high App Store rating.

Negative feedback

Reported issues include unexpected or continuing charges after cancellation, delayed or missing refunds via Google, and premium features not unlocking after purchase.

Examples of user complaints are available on consumer complaint pages documenting billing and access problems.

See sample complaints: user reports.

Documentation checklist

What to gather before contacting support

• Receipt or order confirmation showing plan, amount, and transaction ID.
• Store name (Apple App Store, Google Play, Paddle, FastSpring, Stripe) and purchase date.
• Screenshots of the subscription page, billing statement, and in‑app purchase confirmation.

What else helps

• Cancellation confirmation (if already attempted) or screenshots of subscription status in the store.
• Any communication logs with Fitify or the merchant (emails, chat transcripts).

Common mistakes

Assuming deleting the app cancels subscription

Many users delete the app but forget to cancel the subscription in Apple/Google/merchant portals.

Always cancel from the store or merchant portal; deleting the app does not stop billing.

Not checking which account or store was charged

Purchases may be billed through Apple, Google, or a web merchant; contacting the wrong support channel delays resolution.

Verify the payment source on your bank/statement before requesting a refund.

Comparative recap

Quick platform comparison

After cancelling

Immediate next steps

Save cancellation confirmations, check your bank or card statement for further charges, and monitor access to premium features until the period ends.

If charged after cancellation, gather documentation and contact the store or merchant immediately.

Where to get more information

Fitify terms and policies: Fitify Terms.

For reported user issues and complaints, see consumer reports: Sikayetvar - Fitify.

Support email: [email protected]

Address

Company address

117/N/97, Avon Mkt Opposite Deoki Cinema, Kanpur, Uttar Pradesh 208025, India

Contact note

Use the address for formal correspondence if required; for subscription and refund issues start with the store or Fitify support first.