Cancellation Fitify: Easy Method

What is Fitify

Overview

Fitify is a personalized fitness app that offers hundreds of workouts, structured training plans, nutrition guidance and video demonstrations for home and gym use.

Service scope

Fitify offers free features plus paid subscriptions (Pro and standard tiers) that unlock advanced plans and content. Subscriptions are sold through App Store, Google Play and web payment processors.

How to cancel Fitify

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad, tap your name, then Subscriptions.
• Find Fitify in the list and tap Cancel Subscription. Access continues until the end of the current billing period.
• Apple manages billing and refunds for App Store purchases; Fitify cannot cancel or refund iOS subscriptions directly.

Cancel on Android (Google Play) and Web

• On Android, open the Google Play Store → Menu → Subscriptions, select Fitify and Cancel. Access remains until period end; Google handles refund requests.
• For web purchases (processed via Paddle, FastSpring or Stripe) use the merchant portal link in your receipt or the cancellation link provided by the merchant to cancel. Access usually continues until the end of the paid period.
• If you cannot find the receipt or cancellation link, check your email for the merchant receipt or contact the payment provider shown on that receipt.

What happens when you cancel

Access and renewal

When you cancel a subscription, you typically retain full access to Pro features until the paid billing period ends.

Automatic renewals stop after cancellation; your subscription will not renew at the next billing date.

Data and account

Cancelling does not necessarily delete your Fitify account or workout history. You may need to delete the app or request account removal if you want your data removed.

Check Fitify's Terms of Service for account and data policies; see the official terms for details.

Will I get a refund?

Fitify policy

Fitify's Terms of Service state that fees are final and non-refundable to the maximum extent permitted by law.

Refunds are offered only at Fitify's discretion as a goodwill measure, except where local law requires otherwise.

Platform exceptions and short web right

• App Store purchases: refunds and cancellations are governed by Apple. Contact Apple Support for App Store refunds.
• Google Play purchases: refunds are managed by Google Play policies and support.
• Web purchases: Fitify indicates a brief 48-hour refund right may apply for non-App Store web purchases, but this is not guaranteed and may be subject to merchant rules.

For Fitify's full refund and fee clauses, see the official terms: Fitify Terms of Service.

Fitify plans and pricing

Local South Africa pricing

Prices below reflect the South African App Store listings and available plan variants. Prices may change and different tiers may appear as promotions.

Plan table

Your consumer rights in South Africa

Cooling-off and refund rights

South African consumer protection law often grants buyers a right to cancel certain purchases within a cooling-off period, especially for distance sales.

Fitify's stated 48-hour web refund policy may align with such rights for non-App Store transactions, but specifics depend on the transaction type and applicable law.

Platform overrides and enforcement

• App Store and Google Play transactions are subject to Apple and Google policies in addition to local law; platform rules can affect refunds and cancellations.
• If you believe your rights under South African law were breached, you may contact local consumer protection authorities for guidance.

Customer experiences

Positive feedback

Many users praise Fitify for personalization, exercise variety, offline use and user-friendly video demonstrations.

App Store reviews and independent analyses note good value and an intuitive interface; see an overview here: Fitify review analysis.

Negative feedback and common issues

Some users on review platforms report unexpected charges, difficulty cancelling and slow or missing refunds after cancellation attempts.

Complaints on sites such as Trustpilot and Sikayetvar highlight issues with billing and support in certain cases; see examples: Trustpilot, Sikayetvar.

Documentation checklist

What to gather before you cancel

• Proof of purchase: app store receipt, Google Play receipt, or merchant email receipt (Paddle/FastSpring/Stripe).
• Account email and username used with Fitify.
• Dates of purchase and the renewal date you wish to avoid.

Evidence for refund or disputes

• Screenshots of subscriptions page showing the active subscription and cancellation attempts.
• Copies of email correspondence with Fitify or the payment merchant.
• Bank or card statements showing the charge, if disputing with your bank.

Common mistakes

Canceling the app but not the subscription

Deleting the Fitify app does not cancel an active subscription. You must cancel through App Store, Google Play or the merchant portal.

Expecting pro-rated refunds or contacting the wrong party

Many users expect pro-rated refunds; Fitify's terms usually state fees are non-refundable. Platform purchases must be handled through Apple or Google, not Fitify directly.

For web payments, contact the merchant shown on your receipt (Paddle/FastSpring/Stripe) first, as they process billing.

Comparative recap

Quick comparison

After cancelling

What to monitor

Check that the subscription status shows cancelled in App Store, Google Play or the merchant receipt. Keep receipts and screenshots for 60 - 90 days in case of disputes.

If you continue to see charges after cancellation, contact the platform (Apple/Google) or your bank to dispute recurring payments if needed.

Helpful links

• Fitify Terms of Service: https://gofitify.com/terms
• Independent review/analysis: Studocu analysis
• User reports and feedback: Trustpilot, Sikayetvar

Address

Company address

Fitify Workouts s.r.o., Na Perštýně 342/1, 110 00 Prague, Czechia.

Contact notes

For billing or legal matters refer to the Terms of Service linked above for the official contact and billing processor details.