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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Pure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pure: Easy Method
What is Pure
Overview
Pure is a subscription-based app that offers membership access and purchasable virtual items. Subscriptions auto-renew unless cancelled through the original payment source.
Operator and scope
The service is operated by Online Classifieds AG. Pure manages subscriptions and virtual goods across iOS, Android (Google Play) and the web; billing is handled by the platform where you purchased the subscription.
How to cancel Pure
Cancel via App Store (iOS)
- Open Settings on your iPhone → tap your Apple ID → Subscriptions → select Pure → Cancel Subscription.
- Cancel at least 24 hours before the end of the current billing period to avoid renewal.
- See Pure's official FAQ for general guidance: Pure FAQ.
Cancel via Google Play (Android) or Web
- Google Play: Open Google Play → Profile → Payments & Subscriptions → Subscriptions → select Pure → Unsubscribe. Cancel at least 24 hours before expiration.
- Web: Sign in to the Pure web app → Settings → Subscription → follow on-screen instructions to cancel auto-renew.
- Important: deleting the app or your account does not cancel active subscriptions; cancel at the source (App Store / Google Play / Web).
What happens when you cancel
Access and billing
After cancelling, your subscription typically remains active until the end of the paid billing period. You will retain access to membership features for the remainder of that period.
Account and data
Cancelling a subscription does not automatically delete your Pure account or personal data. If you want the account removed, follow the account deletion process in the app or web settings, but note this is separate from subscription cancellation.
Will I get a refund?
General refund policy
Web-purchased subscriptions and virtual goods are generally final and non-refundable. Refunds are not usually provided for used subscriptions or unused portions unless required by law.
Exceptions and special rules
- EU/EEA/UK consumers: 14-day right of withdrawal on web subscription purchases under consumer protection rules. See Pure's refund terms: Pure refund policy.
- Virtual goods: generally non-refundable, including if performance began with prior consent and you acknowledged loss of the withdrawal right.
- Certain US states (for example AZ, CA, CT, IL, IA, MN, NY, NC, OH, RI, WI): you may cancel within three business days after subscription and request a full refund by sending a signed, dated notice to Pure as described in the refund terms.
Pure plans and pricing
Available plans
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Pure Membership, Weekly | ₹499 | Weekly | Access to go online and interact via chats during the subscription period |
| Pure Membership, Monthly | ₹999 | Monthly | Access to go online and interact via chats during the subscription period |
| Pure Membership, Annual | ₹2,149 | Annual | Access to go online and interact via chats during the subscription period |
| Pure Hookups Membership | ₹249 | Unspecified | Special membership tier (pure hookups) |
| Compliment | ₹199 | Per item | Single compliment item |
| Compliment bundle (5 items) | ₹799 | Bundle | Bundle of 5 compliments |
| Compliment bundle (15 items) | ₹1,999 | Bundle | Bundle of 15 compliments |
| Compliment bundle (30 items) | ₹3,899 | Bundle | Bundle of 30 compliments |
| King of the Hill | ₹299 | Unspecified | Pins your ad at top of feed |
| King of the Hill (5 items) | ₹999 | Bundle | Bundle of 5 'King of the Hill' uses |
Notes on pricing
Prices are drawn from App Store listings and may change with promotions or store pricing adjustments. Always confirm the final price at purchase.
If you purchased via Apple or Google Play, billing and refunds are governed by those platforms' rules in addition to Pure's policies.
Your consumer rights in India
Practical steps under Indian systems
If you have a billing dispute in India, retain proof of payment and transaction references. Contact your bank or card issuer to request reversal or chargeback for unauthorised or recurring charges where applicable.
Escalation and complaints
If initial attempts fail, you can escalate via payment provider grievance channels or file a consumer complaint in India under the Consumer Protection framework. Keep all documentation and timelines to support your claim.
Customer experiences
Positive feedback
Some stores (for example Indus Appstore) show recent 5‑star ratings with brief positive comments such as "nice" or "very nice app." These reflect isolated satisfied users: Indus Appstore reviews.
Common complaints
Review sites show recurring complaints about billing, customer service, sudden bans and dissatisfaction with service value. Trustpilot lists a low overall score and negative reviews: Trustpilot - Pure.
Documentation checklist
Essential purchase documents
- Payment receipt or transaction ID (from App Store, Google Play or bank statement).
- Screenshot of subscription details inside the Pure app or web settings.
- Date and time of purchase and renewal attempts.
Support evidence
- Emails or messages exchanged with Pure support (if any).
- Screenshots showing account status, auto‑renew toggle, and any error messages.
Common mistakes
Deleting the app instead of cancelling
Removing the app from your device does not stop auto-renewal. The subscription must be cancelled at the purchase source (App Store, Google Play or web).
Missing cancellation timing and refund assumptions
Not cancelling at least 24 hours before renewal can result in an unwanted charge. Also, expecting an automatic refund after cancelling is a common misunderstanding - refunds follow the policy and exceptions.
Comparative recap
Quick comparison
| Method | Where to cancel | Timing | Refund likelihood |
|---|---|---|---|
| iOS (App Store) | Apple ID Subscriptions (on-device) | Cancel ≥24 hours before billing | Refunds handled by Apple; Pure's web refund rules do not apply directly |
| Android (Google Play) | Google Play → Subscriptions | Cancel ≥24 hours before expiration | Refunds handled by Google; Pure web rules may not apply |
| Web | Pure web app → Settings → Subscription | Cancel before renewal, timing per billing cycle | Generally non-refundable; exceptions for EU/EEA/UK and certain US states per policy |
Where to read the policy
Refer to Pure's official refund and terms pages for full details: Refund policy and Terms.
After cancelling
What to check immediately
- Confirm cancellation in the App Store / Google Play / Pure web settings and keep a screenshot.
- Monitor your bank or card statement for any unexpected charges after cancellation.
If you need further help
- Review Pure's FAQ for cancellation instructions: Pure FAQ.
- If you believe you are owed a refund under the policy, consult: Pure refund policy.
Address
Registered office
Online Classifieds AG, Baarerstrasse 8, 6300 Zug, Switzerland.
Notes about contact
For policy details and official support resources consult Pure's help pages: FAQ and Refund policy.