Cancellation Pure: Easy Method

What is Pure

Overview

Pure is a subscription-based app that offers membership access and purchasable virtual items. Subscriptions auto-renew unless cancelled through the original payment source.

Operator and scope

The service is operated by Online Classifieds AG. Pure manages subscriptions and virtual goods across iOS, Android (Google Play) and the web; billing is handled by the platform where you purchased the subscription.

How to cancel Pure

Cancel via App Store (iOS)

• Open Settings on your iPhone → tap your Apple ID → Subscriptions → select Pure → Cancel Subscription.
• Cancel at least 24 hours before the end of the current billing period to avoid renewal.
• See Pure's official FAQ for general guidance: Pure FAQ.

Cancel via Google Play (Android) or Web

• Google Play: Open Google Play → Profile → Payments & Subscriptions → Subscriptions → select Pure → Unsubscribe. Cancel at least 24 hours before expiration.
• Web: Sign in to the Pure web app → Settings → Subscription → follow on-screen instructions to cancel auto-renew.
• Important: deleting the app or your account does not cancel active subscriptions; cancel at the source (App Store / Google Play / Web).

What happens when you cancel

Access and billing

After cancelling, your subscription typically remains active until the end of the paid billing period. You will retain access to membership features for the remainder of that period.

Account and data

Cancelling a subscription does not automatically delete your Pure account or personal data. If you want the account removed, follow the account deletion process in the app or web settings, but note this is separate from subscription cancellation.

Will I get a refund?

General refund policy

Web-purchased subscriptions and virtual goods are generally final and non-refundable. Refunds are not usually provided for used subscriptions or unused portions unless required by law.

Exceptions and special rules

• EU/EEA/UK consumers: 14-day right of withdrawal on web subscription purchases under consumer protection rules. See Pure's refund terms: Pure refund policy.
• Virtual goods: generally non-refundable, including if performance began with prior consent and you acknowledged loss of the withdrawal right.
• Certain US states (for example AZ, CA, CT, IL, IA, MN, NY, NC, OH, RI, WI): you may cancel within three business days after subscription and request a full refund by sending a signed, dated notice to Pure as described in the refund terms.

Pure plans and pricing

Available plans

Notes on pricing

Prices are drawn from App Store listings and may change with promotions or store pricing adjustments. Always confirm the final price at purchase.

If you purchased via Apple or Google Play, billing and refunds are governed by those platforms' rules in addition to Pure's policies.

Your consumer rights in India

Practical steps under Indian systems

If you have a billing dispute in India, retain proof of payment and transaction references. Contact your bank or card issuer to request reversal or chargeback for unauthorised or recurring charges where applicable.

Escalation and complaints

If initial attempts fail, you can escalate via payment provider grievance channels or file a consumer complaint in India under the Consumer Protection framework. Keep all documentation and timelines to support your claim.

Customer experiences

Positive feedback

Some stores (for example Indus Appstore) show recent 5‑star ratings with brief positive comments such as "nice" or "very nice app." These reflect isolated satisfied users: Indus Appstore reviews.

Common complaints

Review sites show recurring complaints about billing, customer service, sudden bans and dissatisfaction with service value. Trustpilot lists a low overall score and negative reviews: Trustpilot - Pure.

Documentation checklist

Essential purchase documents

• Payment receipt or transaction ID (from App Store, Google Play or bank statement).
• Screenshot of subscription details inside the Pure app or web settings.
• Date and time of purchase and renewal attempts.

Support evidence

• Emails or messages exchanged with Pure support (if any).
• Screenshots showing account status, auto‑renew toggle, and any error messages.

Common mistakes

Deleting the app instead of cancelling

Removing the app from your device does not stop auto-renewal. The subscription must be cancelled at the purchase source (App Store, Google Play or web).

Missing cancellation timing and refund assumptions

Not cancelling at least 24 hours before renewal can result in an unwanted charge. Also, expecting an automatic refund after cancelling is a common misunderstanding - refunds follow the policy and exceptions.

Comparative recap

Quick comparison

Where to read the policy

Refer to Pure's official refund and terms pages for full details: Refund policy and Terms.

After cancelling

What to check immediately

• Confirm cancellation in the App Store / Google Play / Pure web settings and keep a screenshot.
• Monitor your bank or card statement for any unexpected charges after cancellation.

If you need further help

• Review Pure's FAQ for cancellation instructions: Pure FAQ.
• If you believe you are owed a refund under the policy, consult: Pure refund policy.

Address

Registered office

Online Classifieds AG, Baarerstrasse 8, 6300 Zug, Switzerland.

Notes about contact

For policy details and official support resources consult Pure's help pages: FAQ and Refund policy.