Cancellation Pure: Easy Method

What is Pure

Service overview

Pure is a subscription-based app that provides anonymous, time-limited interactions and other app features on a recurring payment model.

The service is managed digitally via iOS, Android (Google Play), or the web; subscriptions and billing are handled on the platform where you purchased access.

How it operates

Pure offers in-app purchases and membership plans that unlock features; some items (compliments, credits) may be sold separately inside the app.

Terms and detailed conditions for subscriptions, cancellations, and refunds are published by Pure in their Terms & Conditions.

How to cancel Pure

Cancel via the platform

• App Store (iOS): Open your Apple ID subscriptions and cancel the Pure subscription there.
• Google Play (Android): Cancel in Google Play subscriptions for the account that purchased Pure.
• Web: Sign in on Pure’s website and go to Settings → Subscription to cancel.

Important steps and reminders

• Cancel at least 24 hours before the subscription renews to avoid automatic renewal.
• Do not attempt to cancel by deleting the app or deleting your Pure account; this does not stop billing.
• If you need platform-specific refund help, follow the platform processes (Apple’s Report a Problem or Google Play procedures).

What happens when you cancel

Access after cancelling

After you cancel, your subscription benefits remain active until the end of the current paid period.

You will retain access for the remainder of that billing cycle; you will not be charged after that cycle ends if cancellation completed correctly.

Renewal and data

If you do not cancel before the 24‑hour cutoff, the subscription will typically renew automatically through the purchasing platform.

Deleting the app or your Pure account does not cancel the subscription or stop future platform charges.

Will I get a refund?

Pure’s stated policy

Pure’s terms state that all payments are final and non‑refundable, and virtual goods are non‑refundable under normal circumstances.

Pure also notes exceptions where local consumer law requires otherwise (for example, EU/EEA/UK rights).

Platform-specific refund routes and exceptions

• Apple users: Request refunds via Apple’s Purchase History using the "Report a Problem" flow.
• Android users: Refund requests can be made by emailing the receipt and order number to [email protected].
• Legal exceptions: EU/EEA/UK 14‑day right of withdrawal may apply; Pure states virtual goods are non‑refundable once performance begins with consent.

Pure plans and pricing

Official App Store prices (Singapore)

Below are the Pure membership prices listed on the Singapore App Store as retrieved recently.

Notes on pricing

Additional in‑app purchases (e.g., compliments, credits) are sold separately and are not included in membership prices.

Your consumer rights in Singapore

General position

In Singapore there is normally no statutory right to a refund for digital subscriptions unless a platform policy or specific local consumer protection law requires it.

Pure’s published terms state payments are final, so refunds are generally not provided unless mandated by the platform or local law.

Practical steps if you believe you are entitled to a refund

• Check the purchasing platform’s refund policies (Apple or Google Play).
• Gather documentation (receipts, order numbers) and contact the platform or Pure as appropriate.
• Consider contacting the Consumers Association of Singapore (CASE) for guidance if you believe local consumer protection may apply.

Customer experiences

Positive feedback

Some reviewers praise Pure for its anonymous, ephemeral approach and report occasional successful meet‑ups.

DatingScout notes the platform’s privacy-focused features and self-destructing posts as positives for certain users. Source

Negative feedback

Many user reviews on public sites report dissatisfaction with value, refund outcomes, and additional paid features that limit access.

Large numbers of 1‑star reviews and complaints about extra paywalls and refund difficulties appear on review sites. See examples on Trustpilot and Sitejabber. Trustpilot | Sitejabber

Documentation checklist

What to collect before contacting support or platform

• Purchase receipt or order confirmation (from Apple, Google Play, or email).
• Order number and date of purchase.
• Name on the account and purchasing account email.

Where to send documentation

• Apple refunds: Use Apple’s "Report a Problem" in your Purchase History.
• Android refunds: Email receipt and order number to [email protected].
• For web purchases: Check Pure’s Settings → Subscription and Pure’s Terms for contact details. Terms

Common mistakes

Deleting the app or account

Deleting the Pure app or deleting your account does not cancel the subscription and will not stop future charges.

Always cancel in the platform subscription settings where you originally purchased the plan.

Missing the cancellation window

Waiting until the day of renewal can result in an unwanted charge if you miss the 24‑hour cutoff; cancel at least 24 hours before renewal.

Also confirm cancellation in the platform UI (you should see a cancellation confirmation or subscription end date).

Comparative recap

Quick comparison

The table below summarizes how cancellation and refund chances differ by purchase platform and what access you keep after cancelling.

How to interpret

Refund likelihood often depends on the platform policy more than Pure’s in-app rules; always follow the platform’s refund flow first.

After cancelling

Confirm cancellation

Verify cancellation in the platform subscription settings and keep a screenshot or confirmation email showing the subscription end date.

Check that no future charges are pending on your payment method after the paid period ends.

Helpful links and where to get more info

• Pure Terms & Conditions: pure.app terms
• Apple App Store (Singapore) Pure app page: Pure on App Store (SG)
• Reviews and user reports: DatingScout review, Trustpilot, Sitejabber

Address

Cancellation address

There is no physical mailing address required to cancel a Pure subscription; cancellations are done online through the platform where you purchased.

Contact and support

For Android refund inquiries, email [email protected] with your receipt and order number.

For platform-specific refund flows, use Apple’s Report a Problem or Google Play support channels as applicable.