Cancellation Riverside: Easy Method

What is Riverside

Overview

Riverside is a subscription-based fitness and gym service operating in India, offering group classes, strength training, cardio, and membership access to facilities and programs.

The service model is subscription-driven and may include web, mobile, or in-person membership options depending on how you signed up.

Who this guide is for

This guide helps members in India who want to cancel their Riverside membership, understand refunds, and know what to expect after cancellation.

It covers common cancellation routes (web, iOS, Android) and highlights refund rules that apply to digital subscriptions where relevant.

How to cancel Riverside

Cancel via Riverside website (recommended for web sign-ups)

• Log in to your Riverside account on the website.
• Go to Settings > Plan & Billing.
• Choose "Cancel plan" and follow the on-screen confirmation to stop future renewals.
• Access continues until the end of your current billing cycle after cancellation.

Cancel via mobile app stores (iOS / Android)

• App Store (iOS): Open iPhone Settings > Apple ID > Subscriptions > Manage App Subscriptions, then cancel. Riverside cannot cancel App Store purchases for you.
• Google Play Store (Android): Open Google Play > Menu > Subscriptions, find Riverside and cancel. Riverside cannot cancel Google Play purchases for you.
• If you need help with an App Store or Google Play charge, you must contact Apple or Google for refunds or account support.

What happens when you cancel

Access and billing

When you cancel a web subscription, future renewals stop but you typically retain access until the current billing period ends.

For app-store cancellations, access rules follow the platform’s subscription handling and may vary by store.

Account data and content

Your account data, booked classes, and usage history may remain in your Riverside account according to Riverside’s data retention policies.

Export any needed data or recordings (if applicable) before cancellation if you want a local copy.

Will I get a refund?

Web subscriptions (Riverside website)

• Monthly web subscriptions (Standard or Pro): full refund available if canceled within 48 hours of purchase.
• Yearly web subscriptions (Standard or Pro): full refund available if canceled within 14 days of purchase.
• These refund windows are part of Riverside’s stated refund policy; see the official policy for full details.

App Store, Google Play and AI credits

• Purchases via the Apple App Store or Google Play are handled by the respective platforms; Riverside cannot issue refunds for those sales.
• AI credit purchases are non-refundable and non-transferable; unused credits are not refunded or carried forward.

For Riverside’s refund terms, refer to the official refund and cancellation policy.

Riverside plans and pricing

Pricing note

Official Riverside pricing is published in USD. INR prices seen in app pop-ups or user reports may be inconsistent.

For accurate, up-to-date pricing contact Riverside directly or check your account billing page.

Contact for current pricing

Your consumer rights in India

General protections

As an Indian consumer, you are protected by consumer rights that require clear terms and fair practices from service providers.

Refunds and cancellations are governed by the provider’s stated policy and applicable consumer protection principles.

Platform purchases and limitations

• If you bought via Apple or Google, refunds are subject to those platforms’ rules and may be limited.
• Prepaid consumables (like AI credits) that are marked non-refundable are typically excluded from refund claims.

Customer experiences

Positive feedback

Many users praise Riverside for ease of use, quality of classes/recordings, and helpful features that suit beginners and regular users.

Responsive customer support and frequent feature updates are commonly noted as positives.

Common complaints

Some users report technical issues such as lag, glitches, or slow uploads when using digital services.

Other complaints include delays in customer support responses and difficulties obtaining refunds or cancelling subscriptions purchased via app stores.

Documentation checklist

Before you cancel

• Membership ID or account email used to register.
• Proof of payment (receipt, transaction ID, or invoice).
• Dates of purchase and renewal for refund eligibility checks.

For refund or dispute

• Copy of cancellation confirmation or screenshot of cancellation page.
• Correspondence with support (tickets, emails) and any receipts from Apple/Google if purchased via app stores.

Common mistakes

Assuming Riverside can cancel app-store subscriptions

A frequent mistake is expecting Riverside to cancel iOS or Android subscriptions. App-store purchases must be canceled through Apple or Google account settings.

Contacting Riverside will not automatically stop a store-based renewal; you must cancel in the store.

Missing refund windows

Waiting beyond the refund windows (48 hours for monthly web, 14 days for annual web) often results in losing eligibility for a full refund.

Check purchase timestamps and initiate refunds promptly if you meet the conditions.

Comparative recap

Quick comparison table

After cancelling

What to check immediately

• Confirm you received a cancellation confirmation email or on-screen confirmation.
• Verify your access end date and download any content or records you need before that date.

Useful links and contacts

• How to cancel your Riverside account (official)
• Riverside refund and cancellation policy (official)
• Customer reviews and experiences

Address

Local club address

Riverside Sports & Recreation Club

Club Avenue, Mayur Vihar Phase-I Extension, Delhi 110091, India

Support and official help

For account-specific queries, use the official support pages linked above to find the correct contact channel and submit tickets.