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I hereby notify you of my decision to terminate the contract relating to the Thenx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Thenx: Easy Method
What is Thenx
Thenx is a subscription-based fitness platform focused on bodyweight training, offering structured programs, tutorials, and progression guidance for all levels.
The service is delivered via mobile apps and a web account, with free content available alongside premium subscription tiers for additional programs and features.
Overview
Thenx provides workout plans, technique guides, and progression tracks primarily through an in‑app subscription model.
Premium access unlocks the full library of guided workouts and training plans.
Main features
Features include video tutorials, structured plans, and progression tools suitable for beginners and experienced users.
The app UI is reported as clean, with a mix of free and paid content.
How to cancel Thenx
iOS (App Store)
- Open iPhone/iPad Settings.
- Tap your Apple ID > Subscriptions.
- Select Thenx > Cancel Subscription.
Android (Google Play)
- Open Google Play Store app.
- Tap Menu > Subscriptions.
- Select Thenx > Cancel Subscription.
Web / Direct (Thenx account)
- Login at thenx.com and check Account / Billing or Subscription settings for a cancel option.
- If no self-serve option, email support@thenx.com requesting cancellation.
- Keep a copy of confirmation emails or screenshots of cancellation.
What happens when you cancel
Access after cancellation
After cancelling an in‑app subscription, you typically retain access until the current paid period ends.
Access length depends on the billing cycle already paid for.
Automatic renewal
Subscriptions renew automatically unless cancelled through the store used to purchase (Apple or Google) or via your Thenx web account if applicable.
Uninstalling the app does not stop billing - cancellation must be done in the App Store, Google Play, or your Thenx account.
Data and account
Cancelling a subscription usually does not delete your Thenx account or stored data; check account settings for data-deletion options.
If you need account removal, contact support@thenx.com and request deletion instructions.
Will I get a refund?
General policy
Thenx does not prominently advertise a standard 14‑day statutory refund or money‑back guarantee on its site.
Refund entitlement is therefore not clearly provided by Thenx beyond store-managed exceptions.
Store refunds and exceptions
- In‑app subscription refunds are governed by the App Store (Apple) or Google Play policies.
- Refund requests for purchases made through those stores must be submitted via Apple or Google support channels.
Practical steps for refund requests
- If billed in error, contact Apple/Google to request a refund following their procedures.
- Also contact support@thenx.com to document the issue; keep receipts and screenshots.
Thenx plans and pricing
Pricing summary
The following INR prices were visible in the Apple App Store listing for Thenx as of early February 2026.
Tiered pricing may reflect promotions, segmented regions, or different offers.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Monthly Subscription (Tier 1) | ₹429 | Monthly | Access to premium Thenx content via in‑app purchase on iOS |
| Monthly Subscription (Tier 2) | ₹869 | Monthly | Alternate pricing tier - possibly promotional or segmented |
| Yearly Subscription (Tier 1) | ₹2,599 | Yearly | Annual premium access via in‑app purchase |
| Yearly Subscription (Tier 2) | ₹7,700 | Yearly | Alternate annual pricing tier - potential promotion or region variance |
Notes on pricing
Exact prices can change; confirm the current price on the App Store or in your Thenx account before purchase.
If unsure which tier you purchased, check your App Store or Google Play purchase history for details.
Your consumer rights in India
Applicable laws
Digital subscriptions in India are subject to the Consumer Protection (E‑Commerce) Rules, 2020 and the Consumer Protection Act, 2019.
These rules provide protections for online purchases, including remedies for unfair practices.
Cooling-off and refunds
- There is an expectation of a “cooling‑off” period for some online services (commonly 7 - 14 days), but Thenx does not clearly state such rights on its site.
- Where statutory cooling‑off applies, your bank or payment provider may assist with chargebacks if eligible.
Escalation and dispute resolution
- Contact your bank / payment provider to request a reversal or chargeback for unauthorized or continuing charges.
- Escalate unresolved billing disputes via the National Consumer Disputes Redressal Commission or local consumer forums and the official Consumer Helpline.
Customer experiences
Positive feedback
- Users praise effective workouts for beginners and experienced trainees.
- Reviewers note a clean UI, helpful technique guides, and useful progression systems.
Negative feedback
- Some users report difficulty or failure cancelling subscriptions, with continued billing despite attempts.
- Complaints include slow or unresponsive customer support and occasional billing errors.
Where to read reviews
For user reviews and firsthand experiences, see community feedback on third‑party review pages.
Example: Thenx reviews on justuseapp.
Documentation checklist
Before contacting support
- Purchase receipt or App Store / Google Play order ID.
- Screenshots of active subscription in App Store / Google Play or Thenx account.
- Cancellation confirmation or attempted cancellation steps taken.
For escalation
- Bank statements showing disputed charges (dates and amounts).
- Email correspondence with Thenx (support@thenx.com) and any ticket numbers.
- Screen recordings or timestamps showing the subscription status if relevant.
Common mistakes
Uninstalling instead of cancelling
Many users uninstall the Thenx app thinking it cancels the subscription; this does not stop billing.
Always cancel through the App Store, Google Play, or your Thenx account, not by removing the app.
Not checking the purchase store
If you purchased via Apple or Google, Thenx cannot cancel or refund the store‑managed subscription for you.
Attempting to contact Thenx before checking the store's subscription page can delay resolution.
Missing documentation
Not saving receipts, confirmation emails, or screenshots makes disputes and chargebacks harder to prove.
Always keep evidence of purchase and cancellation attempts to support any refund claim.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund handled by | Notes |
|---|---|---|---|
| App Store (iOS) | iPhone/iPad Settings → Apple ID → Subscriptions → Thenx → Cancel | Apple (App Store policies) | Must cancel through Apple; Thenx cannot cancel. Uninstalling app does not cancel. |
| Google Play (Android) | Google Play Store app → Menu → Subscriptions → Thenx → Cancel | Google (Play Store policies) | Must cancel through Google Play; uninstalling app does not cancel. |
| Thenx Website / Web Account | Login at thenx.com → Account/Billing or email support@thenx.com | Thenx (if web purchase) or store if purchased via app | Self‑serve cancellation may exist; otherwise email support to request cancellation. |
Takeaway
Cancel through the store where you purchased to stop automatic renewals and follow store refund procedures for disputes.
Contact support@thenx.com for web account issues or to document the problem when involving customer service.
After cancelling
Confirm cancellation
- Check the subscriptions section of the App Store or Google Play for cancellation confirmation.
- Save any confirmation emails or screenshots showing the cancelled status.
If billing continues
- Contact Apple or Google support to open a refund/dispute for store purchases.
- Contact your bank or payment provider to request a chargeback if unauthorized charges persist.
Further reading and reviews
Read user reports and community feedback to learn others’ experiences before disputing or re‑subscribing.
Example review page: Thenx reviews on justuseapp.
Address
Physical locations listed publicly
Thenx Fitness Studio (publicly listed address): 1412 NW 23rd St, Miami, FL 33142, United States.
Owner / registered business information may list Calisthenics Online, LLC at the same or related addresses as per public records.
Contact for support
For account and billing issues, email support@thenx.com and include purchase receipts and clear descriptions of the issue.
If you need to escalate in India, use your bank’s dispute process or the national consumer complaint channels as noted above.