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Cancel EIGHT SLEEP
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I hereby notify you of my decision to terminate the contract relating to the Eight Sleep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eight Sleep: Easy Method
What is Eight Sleep
Overview
Eight Sleep is a company that sells temperature‑regulating smart mattress covers (Pods) and subscription services that add sleep coaching and automated temperature adjustments.
The system combines hardware (Pod and hub) with an app-driven subscription (for features such as Autopilot) to track sleep and change bed temperature.
Key components
Providers sell Pods (mattress covers with a hub) and accessories, plus optional subscriptions offering advanced features and personalization.
Purchases may be international imports in India; subscription billing can appear through app stores or the vendor, depending on how you sign up.
How to cancel Eight Sleep
General guidance
- There is no public, detailed, platform‑specific cancellation workflow in Eight Sleep’s documentation for App Store vs Google Play vs web accounts.
- This means you should check where you were billed (Apple App Store, Google Play, or directly via Eight Sleep) before starting cancellation.
Step-by-step actions
- If billed via Apple App Store: open Settings > your Apple ID > Subscriptions, locate the Eight Sleep/Autopilot subscription and Cancel Subscription.
- If billed via Google Play: open Google Play Store > Profile > Payments & subscriptions > Subscriptions, find Eight Sleep/Autopilot and Cancel.
- If you purchased on the web or are unsure: gather your order or account details and email Eight Sleep support (use the support channel provided on your order confirmation).
- For hardware returns, contact support to start a return; Eight Sleep provides a prepaid label for eligible returns (see refunds section).
What happens when you cancel
Access and features
After canceling a subscription you typically retain access until the current paid period ends; active Autopilot features stop after that date.
Hardware (Pod) continues to function locally, but cloud features tied to an active subscription may be limited or disabled.
Billing and account data
Canceling prevents future renewals but does not automatically delete your account or stored sleep data. You may need to request data deletion separately.
Keep records (confirmation email or screenshot) proving cancellation in case you are billed again and need to dispute charges.
Will I get a refund?
Standard return/refund policy
Eight Sleep offers a 30‑day free return policy (from delivery date) on products including Pods and accessories; customers contact support by email to initiate a return.
When a return is accepted, a prepaid label is provided and refunds are typically processed within about 5 - 10 business days after return completion.
Exceptions and reported issues
- Some sources and user reports indicate a longer 100‑night trial may exist for full systems, but this is not clearly documented in official public policy.
- Users have reported that subscriptions (e.g., Autopilot) may not be automatically refunded when returning hardware and that escalation was required to obtain full refunds.
Eight Sleep plans and pricing
Available INR pricing (verified)
The following INR prices were located via App Store listings and import e‑commerce sources. Import prices exclude shipping, customs and duties.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| 8+ Pro (App Store India) | ₹1,749 | Monthly | Autopilot subscription via iOS app (India) |
| 8+ Pro (App Store India) | ₹16,900 | Annual | Autopilot subscription via iOS app (India) |
| Pod 2.1 Full Size with Hub (import) | ₹18,359 | One‑time | Pod 2.1 cover with hub; excludes shipping/customs |
| Pod 2 Pro King with Hub & Cover (import) | ₹187,071 | One‑time | Pod 2 Pro King size; excludes shipping/customs |
| Eight smart mattress cover (King, import) | ₹26,841 | One‑time | Smart mattress cover with monitoring & temperature control |
| King‑Size Pod 3 w/ Grid Cover & Hub (import) | ₹322,012 | One‑time | Pod 3 cooling pad with hub; excludes shipping/customs |
Notes on pricing
Only INR pricing found was via the Indian App Store for subscriptions and via import listings on third‑party sellers.
No official India‑based retailer for Eight Sleep Pods was identified; expect additional import fees and delays if ordering from abroad.
Your consumer rights in India
Statutory protections
Indian consumers are protected under the Consumer Protection Act, 2019 and can seek redress through State or National Consumer Disputes Redressal Commissions for defective goods or unfair practices.
These forums handle disputes such as failure to refund, non‑delivery, or misleading representations by sellers.
How this applies to Eight Sleep
- Eight Sleep’s return policy states it "does not affect statutory rights that may apply based on your jurisdiction," meaning Indian statutory rights remain available.
- If you face unresolved refund or return issues, you may escalate through banking chargebacks or consumer complaint forums in India.
Customer experiences
Positive reports
Some customers praise responsive support and the product’s effectiveness at temperature regulation and sleep tracking, with improved sleep outcomes reported.
Tech reviews also note strong performance in tracking and temperature control, albeit at a premium price point.
Negative reports
- Frequent complaints include reliability problems (leaks, failures), delivery and logistics delays, and difficulties obtaining refunds or returns.
- Users have reported subscription billing issues (charged before delivery) and needing to escalate to recover refunds for Autopilot after returning hardware.
See user discussions and review summaries for concrete examples and community experiences.
Documentation checklist
Before contacting support
- Order number and purchase date (invoice or confirmation email).
- Proof of payment (bank/credit card statement or app store receipt).
- Photos or video of the product and any defect, if returning for damage/reliability issues.
When filing a return or dispute
- All correspondence with support (emails, chat transcripts) saved as PDF or screenshots.
- Tracking number for returned parcel and the prepaid label information.
- Subscription cancellation screenshots (App Store/Google Play) showing cancellation date.
Common mistakes
Not cancelling the right subscription
People sometimes cancel the hardware return but forget to cancel the Autopilot subscription in the App Store or Google Play.
This can lead to continued billing even after the product is returned; always verify subscription status in the store used to subscribe.
Missing proof or deadlines
Failing to keep order receipts, photos, or return tracking can slow or prevent refunds. Start returns early and save all evidence.
Assume the 30‑day return clock starts at delivery; if you exceed that window without documentation, refunds may be refused.
Comparative recap
At a glance
| Aspect | Eight Sleep | What to watch for |
|---|---|---|
| Ease of cancellation | Varies by billing channel; no single public workflow detailed | Check where you were billed (App Store / Google Play / web) and cancel there |
| Refund policy | 30‑day free return on products; refunds ~5 - 10 business days after processing | Subscriptions may not be auto‑refunded - keep documentation and escalate if needed |
| Indian consumer protections | Statutory rights under Consumer Protection Act, 2019 still apply | Use consumer forums or chargebacks if vendor support fails |
After cancelling
Immediate checks
- Confirm you received a cancellation confirmation email or screenshot and retain it.
- Watch bank/card statements for any unexpected charges and note the dates and amounts.
Escalation and resources
If you encounter problems getting a refund or a return label, escalate to support and retain all records for dispute resolution.
Community reports and reviews can help set expectations; see user threads and reviews for similar return experiences:
- Reddit: returned my Eight Sleep under the risk‑free policy
- Reddit: frustrating experience with Eight Sleep's return
- Trustpilot: Eight Sleep reviews
- E‑Jagriti / consumer redress (reference)
Address
Corporate address
Eight Sleep - 164 West 25th Street, 9th Floor, New York, NY 10001, United States.
Notes on contacting from India
If you purchased via importers or third‑party retailers, also contact the seller you bought from in addition to Eight Sleep support.
Retain proof of international shipping, customs payments, and delivery dates when preparing a return or dispute.