Cancellation Proven: Easy Method

What is Proven

Overview

Proven is a personalised skincare service that uses an individual’s skin concerns and environmental factors to create a tailored regimen. The service delivers customised products and recommendations directly to users.

Service model

Proven pairs AI-driven analysis with professional formulation and regular shipments or one-time service deliveries. Subscriptions and one-off orders are offered depending on user needs.

How to cancel Proven

Cancel within the initial window

• Contact Proven immediately if you believe the company is at fault (for example, a delay or human error).
• Cancellations by the client are allowed within 24 hours of order creation when the company is at fault.

Cancel after work has started or for non-response

• No refund after professional work has commenced or government fees have been paid.
• If the client fails to provide required documents or is unreachable for 30+ days, Proven may cancel the order and still claim payment for services rendered.

What happens when you cancel

Access and deliveries

When a cancellation is accepted within applicable limits, shipments and further professional work are stopped. Access to any ongoing personalised service or scheduled deliveries will be halted.

If a subscription was active, future renewals are stopped once cancellation is processed, subject to the company’s subscription terms.

Data and records

Proven will retain account and order records as required to complete billing, regulatory and internal record-keeping obligations.

Information related to your cancelled order may be kept to respond to disputes or meet legal requirements.

Will I get a refund?

General refund policy

Refund requests accepted within the 24-hour window may be processed in 2 - 3 working days. Refunds may be reduced by a 20% professional fee and any government fees already paid.

Exceptions and non-refundable items

• No refunds or credits for subscription services or unused subscription periods.
• No refund once the service is completed according to its scope.
• Delays or failures caused by the user (for example, not providing documents) or by force majeure (war, natural disasters) make refunds ineligible.
• If original requirements are changed within 24 hours, a credit note may be issued after deducting applicable professional and government fees; credit is usable for other services but cannot be withdrawn as cash.

Proven plans and pricing

How pricing is provided

Proven’s pricing varies by personalised formulation, product selection and subscription options. Specific prices are provided at checkout or after the skin assessment.

Contact for pricing

Your consumer rights in India

Cooling-off and refunds

The company’s policy does not mention an explicit 14-day cooling-off refund right. Refunds and cancellations are largely discretionary and bound by strict time limits and conditions.

For subscriptions, revocation must be communicated at least 30 days before the renewal date to avoid automatic renewal charges.

Practical steps to protect your rights

• Keep order confirmations, payment receipts and all correspondence.
• Raise cancellation and refund requests as early as possible - ideally within the 24-hour window when company fault applies.
• If you face issues, document response times and follow-up in writing to create a paper trail.

Customer experiences

Positive feedback themes

Customers commonly praise the personalised nature of the regimens and the convenience of home delivery. Users often find value in targeted product recommendations.

Negative feedback themes

Some customers report dissatisfaction with strict refund windows and limited refunds for subscriptions. Delays and communication gaps are occasionally cited as concerns.

Documentation checklist

Before requesting cancellation

• Order confirmation number and date of purchase.
• Proof of payment (payment receipt, bank/UPI transaction ID).
• Any correspondence with Proven support about delays or errors.

When asking for a refund or credit

• Clear statement of reason for cancellation and relevant timeline.
• Evidence of missing documents or attempted communication if the company claims non-response.
• Copies/screenshots of product condition if disputing delivery or workmanship.

Common mistakes

Missing the 24-hour window

A common error is assuming refunds are available beyond the strict 24-hour window for company-at-fault cancellations. Requests submitted after this window are often refused.

Assuming subscription refunds are available

Another frequent mistake is expecting refunds for unused subscription periods. Proven explicitly states no refunds or credits for subscription services.

Comparative recap

At-a-glance comparison

After cancelling

Next steps to follow

• Keep all confirmation emails and any refund or credit notices for your records.
• If a credit note is issued, note that it is usable only for other services and is not withdrawable.

Useful official link

Review the company’s official refund terms and starting point for disputes: Proven refund policy.

Address

Registered office

27 Mortimer Street, London, United Kingdom, W1T 3BL.

Contact note

For cancellation or refund issues, use the support or contact channels available in your account or on the official refund policy page linked above.