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I hereby notify you of my decision to terminate the contract relating to the Heartify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heartify: Easy Method
What is Heartify
Overview
Heartify is a subscription-based health and wellness app focused on heart health, offering heart-rate tracking, personalised plans and insights.
The service is delivered via mobile apps and a web account and uses subscription billing for premium features.
Where it is used
Heartify is available on iOS (App Store), Android (Google Play) and direct web subscriptions through the Heartify website.
Different platforms use different billing and refund rules; cancellation steps vary by platform.
How to cancel Heartify
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your avatar.
- Go to Subscriptions, select Heartify and tap "Cancel Subscription" or "Cancel Trial".
- Heartify cannot cancel App Store subscriptions for you; use Apple ID settings. See the official guide: How to cancel (Heartify).
Cancel on Google Play
- Open the Google Play Store app and tap Menu > Payments & subscriptions > Subscriptions.
- Find Heartify in your subscriptions list and choose Cancel.
- Refund requests for Play purchases are handled via Google Play order history. See guidance: Google Play refund steps.
Cancel on the Web
- Sign in to your Heartify account at heartify.world and open Account Settings > Billing.
- Tap "Cancel subscription". Deleting your account also cancels an active subscription.
- Web cancellation and refund terms are described by Heartify: Refund policy.
What happens when you cancel
Access after cancellation
When you cancel, existing access typically remains until the end of the paid billing period.
Features tied to premium tiers will stop working at the period end unless you re-subscribe.
Renewal and billing
Cancelling stops future automatic renewals for that subscription on the platform used to purchase it.
For platform purchases (App Store/Google Play) the platform controls billing records and renewals.
Data and account
Canceling a subscription does not always delete your account or personal data; deleting the account is a separate action.
Check Account Settings or contact Heartify support if you need account deletion after cancellation.
Will I get a refund?
Web purchases (Stripe / PayPal)
Heartify generally accepts refund requests for web purchases only within 24 hours of payment.
Requests must be made via the same payment provider (Stripe or PayPal) used for the purchase. See details: How can I get a refund?.
App Store and Google Play purchases
App Store refunds are handled by Apple and evaluated on a case-by-case basis; Heartify cannot issue Apple refunds directly.
Google Play refunds must be requested through Google Play order history; Heartify cannot directly process these refunds. Guidance: Google Play refund guide.
Exceptions and regional rules
European users may have a 14-day withdrawal right in some cases, but this does not apply to Indian users under Heartify's terms.
For Indian web purchases, Heartify's stated refund window is 24 hours; refunds after that are generally not provided. See the policy: Refund policy.
Heartify plans and pricing
Pricing summary
Pricing varies by platform, region and app-store listings. The table below summarises price points reported for India.
These price entries are taken from Heartify listings and user reports; exact in-app labels and billing periods may vary.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| 1‑Week Premium (App Store) | ₹619 | 1 week | Unlimited access (standard premium tier) |
| 1‑Week Premium (alternate) | ₹449 | 1 week | Unlimited access (regional variant) |
| Heartify Premium (monthly/unspecified) | ₹869 | Unspecified | Unlimited access |
| Heartify Premium (unspecified) | ₹1,699 | Unspecified | Unlimited access |
| Higher tier Premium | ₹2,649 | Unspecified | Unlimited access |
| Premium (likely annual) | ₹3,499 | Unspecified | Unlimited access |
| Premium (highest listed) | ₹6,900 | Unspecified | Unlimited access |
| User‑reported Monthly | ₹999 | Monthly | Standard monthly subscription (reported) |
| User‑reported Annual (discounted) | ₹390 | Annual | Discounted annual subscription (reported) |
| User‑reported Annual (initial listed) | ₹6,800 | Annual | Annual subscription (reported; later corrected) |
Your consumer rights in India
Refund window for web purchases
For web purchases in India Heartify states refunds are available only within 24 hours of payment.
After 24 hours, Heartify's policy indicates refunds are generally not provided. See the official policy: Refund policy.
Platform purchases and platform rules
Purchases made through the App Store or Google Play are subject to those platforms' refund and dispute processes.
Heartify cannot override Apple or Google decisions; users must request refunds through the respective stores.
Consumer protection and misleading claims
If you believe advertising or product claims are misleading (for example health measurements not supported), Indian consumer protection laws may provide remedies.
Heartify does not publish an India‑specific grievance escalation path; consider platform dispute channels and consumer forums if needed.
Customer experiences
Positive feedback
Some users praise Heartify for accurate heart-rate measurements, helpful health insights and a user-friendly design.
Positive reviews highlight usefulness for basic heart condition monitoring. See sample reviews: App reviews.
Negative feedback
Other users report issues such as deceptive billing, trouble cancelling, refund refusals and unrecognized accounts when contacting support.
There are complaints about misleading feature claims (e.g., blood pressure measurement) and technical accuracy problems. See reports: User complaints.
Balance and caution
Overall experiences are mixed; many issues revolve around billing and platform‑level refunds rather than core app functionality.
Keep receipts and screenshots and follow platform cancellation steps to reduce disputes.
Documentation checklist
Essential documents
- Order confirmation or receipt (email or store order ID).
- Account email address and username used with Heartify.
- Payment method details (last four digits / payment provider name).
Supporting evidence
- Screenshots showing subscription active status and cancellation attempts.
- Correspondence with support (dates and message copies).
- App store order history entry or Play Store order details for platform purchases.
Common mistakes
Missing the correct cancellation channel
A frequent mistake is asking Heartify to cancel an App Store or Google Play subscription directly.
Platform subscriptions must be cancelled via Apple ID or Google Play; Heartify cannot cancel these for you.
Waiting too long for refunds
Another common error is expecting a web purchase refund after 24 hours; Heartify's stated window is short.
Submit refund requests immediately and via the same payment provider to preserve eligibility.
Not keeping proof
Users sometimes delete receipts or fail to capture cancellation confirmations, weakening their case for refunds or disputes.
Always save order emails, screenshots and any cancellation confirmations you receive.
Comparative recap
Quick comparison
The table below summarises differences between purchase channels for cancellation and refunds.
Use the appropriate row to follow the correct cancellation and refund route.
| Purchase channel | Cancellation method | Refund handled by | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID > Subscriptions in App Store | Apple (refunds via Apple support) | Varies |
| Google Play | Cancel via Google Play > Subscriptions | Google Play (request via order history) | Varies |
| Web (Heartify website) | Cancel in Account Settings > Billing or delete account | Heartify via payment provider (Stripe/PayPal) within 24 hours | 24 hours (refund window) |
After cancelling
Check your account
Confirm that the subscription status shows cancelled and note the end date of access.
Keep screenshots of the cancellation confirmation and any emails you receive.
Follow up for refunds or disputes
- For web refunds contact your payment provider and reference Heartify's refund policy: Refund guide.
- For App Store or Play purchases use Apple or Google Play support channels to request refunds.
Contact and escalation
If you experience unresolved billing or misleading claims, gather documentation and consider platform dispute processes or consumer protection routes in India.
Official Heartify refund and legal pages are: Refund policy and How to get a refund.
Address
Company location
34 Adam Dale, Loughborough, Leicestershire, LE11 3HD, United Kingdom
Notes
This address is one published contact location associated with Heartify; use platform support pages for billing-specific issues.
For official policy and refund guidance see: Heartify refund policy.