Cancellation Peak: Easy Method

What is Peak

Service overview

Peak is a subscription-based health and wellness app that provides personalised brain and hygiene training plans, games, and analytics to help users track and improve mental fitness and daily routines.

How users interact with Peak

Users subscribe via iOS App Store, Google Play (Android), or directly through Peak's website or in-app purchases on the web.

Subscriptions unlock premium features such as advanced analytics, themes, and extended training programs depending on the plan.

How to cancel Peak

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name.
• Tap Subscriptions, find Peak, and choose Cancel Subscription to stop auto-renewal.
• Cancel at least 24 hours before the end of the billing period; Peak cannot cancel App Store subscriptions for you.
• Access continues until the end of the paid period.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap Menu > Subscriptions.
• Select Peak and tap Cancel subscription to stop auto-renewal.
• Peak cannot cancel or refund Google Play purchases directly; refunds must be requested through Google Play support.

Cancel via Web / Direct Purchase

• Open the Peak app, go to Account & Settings, and turn off auto-renewal for your subscription.
• Alternatively, contact Peak support at [email protected] to request cancellation or assistance.
• For web purchases, follow any cancellation links sent in your confirmation email or on Peak’s account pages.

What happens when you cancel

Access after cancellation

When you cancel an auto-renewing subscription, you typically retain premium access until the end of the current paid period.

After the period ends, your account reverts to the free tier and premium features are removed.

Renewal and billing

Cancelling stops future auto-renewals; it does not automatically refund the current period’s charge unless a refund is granted separately.

For store purchases (Apple/Google), billing and renewal controls remain managed by the store you used to subscribe.

Data and account retention

Your account and game data may remain on Peak’s servers after cancellation, allowing you to resume later with the same account.

Check Peak’s terms and account settings for details on data retention and deletion.

Will I get a refund?

App Store (iOS) refunds

Apple handles refunds for iOS purchases; Peak cannot issue refunds for subscriptions bought through the App Store.

You must request a refund directly from Apple following their processes.

Google Play (Android) refunds

Google Play manages refunds for Android purchases; Peak cannot process these refunds on your behalf.

Request a refund via Google Play support if you believe you are due one.

Web / Direct Purchase refunds

For subscriptions bought directly from Peak, contact [email protected] to request a refund.

Refunds for direct purchases are handled case-by-case and are discretionary per Peak’s terms.

Statutory 14-day withdrawal in India

There is no automatic 14-day right of withdrawal for digital subscriptions like Peak in India; refunds depend on the platform’s or Peak’s discretionary policies.

Refer to official terms for precise conditions and exceptions.

Peak plans and pricing

Pricing summary

The table below lists in-app pricing variants observed in India on official listings. Prices may vary by device, promotion, or legacy offers.

Notes on accuracy

Prices reflect in-app listings and known variants; use your store or Peak account page to confirm the price you were charged.

Some entries are promotional, legacy, or in-app variants and may not always be available.

Your consumer rights in India

Digital subscriptions under Indian law

Digital subscriptions purchased via app stores are generally not covered by a statutory 14-day right of withdrawal in India.

Refunds for digital content depend on the platform’s policy (Apple/Google) or the app developer’s stated terms.

Escalating unresolved disputes

If cancellation or refund requests remain unresolved, you can escalate to local consumer protection forums or use documented evidence to support your complaint.

Keep receipts, screenshots, and correspondence when filing a complaint with consumer authorities or dispute channels.

Customer experiences

Positive feedback

• Users praise the variety of games, engaging design, and perceived cognitive improvements.
• Some users find the app easy to use and helpful for brain rehabilitation after injury.

Negative feedback

• Free users report excessive ads that disrupt gameplay and experience.
• Complaints include subscription issues such as upgrades not applying, duplicate charges, and loss of access despite payment.
• Other common issues are opaque scoring, occasional app glitches (loading failures, black screens after ads), and unresponsive controls.

Documentation checklist

What to gather before contacting support

• Receipt or invoice showing the subscription charge and date.
• Screenshot of subscription status in App Store/Google Play or Peak account page.
• Order confirmation email or transaction ID if bought via peak.net.

What to include in your support request

• Your account email used with Peak and the device type (iOS/Android/Web).
• Clear description of the issue and the action you want (cancel, refund, fix access).
• Attach screenshots or forwarded receipts for faster handling.

Common mistakes

Not cancelling through the correct platform

Users sometimes try to cancel via Peak support when the subscription was bought through Apple or Google.

Remember: store purchases must be cancelled in the respective App Store or Google Play account settings.

Waiting until the billing day

Cancelling on the billing day can miss the store’s processing window; for iOS, cancel at least 24 hours before renewal.

Allow time for the store to process cancellations to avoid an unwanted renewal.

Comparative recap

Quick comparison of cancellation methods

The table below summarises where to cancel, who handles refunds, and how long access typically continues after cancellation.

Use the table to decide next steps

After cancelling

What to check immediately

Confirm cancellation in the store or your Peak account and keep a screenshot or confirmation email for your records.

If you were charged after cancelling, gather documentation and contact the appropriate support channel.

Helpful links and contacts

• Peak terms and refund details: Peak terms & conditions
• Step-by-step cancellation summary: How to cancel Peak (guide)
• Support email (direct purchases/web): [email protected]

Address

Company mailing address

Unit 5 Kennet Way, Canal Road Industrial Estate, Trowbridge, England, BA14 8BL.

Using the address

This address may be useful for formal correspondence; use email or the official support channels for faster consumer support.